I had an outstanding experience with ADJ Towing! Andy was incredibly patient, professional, and took exceptional care of my car. Since it's a low sports car, I was worried about it bottoming out during loading, but Andy came prepared with all the right equipment to ensure it was loaded safely without any issues. He took his time, was very careful throughout the entire process. It's not often you find someone who is this knowledgeable and genuinely cares about protecting your vehicle. If you need a tow, especially for a low-clearance or performance car, I highly recommend ADJ Towing and Andy. Thank you for the excellent service! read more

ADJ Towing - Towing Near Me - Northridge, California

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I had a poor experience with this company. I was given inaccurate ETAs multiple times, and when the driver/owner, Andy, arrived, he was unprofessional and surly, clearly annoyed to be there. It was a strange, frustrating interaction unlike any I've had with other tow drivers, and honestly I'm still not sure what to make of it. This tow was arranged through my insurance, so I didn't get to choose the provider. Based on other reviews, it seems ADJ prefers working on classic or high-end cars and doesn't put much care into routine tows, and it showed in the service I received. If you're used to AAA-level quality, this will be a letdown. read more

Andy was awesome! He was easy to communicate with, both phone and text. The company I work for needed a tow truck to pick up a client's vehicle and he was able to fit us into his schedule. The tow went smoothly and he notified me when he was leaving and all along the way until delivery. Andy is friendly, timely and efficient. Huge thumbs up for navigating the blocked off roads near our business due to DWP and construction. Vehicle arrived safely and pricing was fair. Highly recommend ADJ towing! read more

ADJ Towing - Towing Near Me - Northridge, California

Great service and great job overall. Easy to work with . Great value for what you get . And the Service Requested was done efficiently and professionally. Thank you read more

I requested a towing service from my insurance company, and they booked me with ADJ Towing. My experience with them was absolutely terrible! When I called the provided number, a guy answered the phone as if someone was trying to collect money from them. He never mentioned his name or the company name, which was extremely unprofessional. I decided to check their reviews, and it seemed like they had done this before. After waiting for two hours, I called them back to inquire about their progress. The same person, Andy, answered the phone again. He claimed that they were busy and had someone heading my way, but they should be there in about an hour. It was clear that they were not professional at all when they answered the phone. They made me feel like I was bothering them and should not use their company. They lack professionalism and common courtesy. Service was canceled and requested a new company. 0 Stars!!! read more

Roadside service, towing requested at 10:14 am. Received a message back an hour later that the tow company had been assigned and would arrive in 30-90 minutes. Over 4 hours later a guy seriously dressed as a fireman? shows up and turns into a complete cry baby! I was stuck standing in the rain while trying to recuperate from pneumonia, directing this guy into loading the car on one of the easiest tows I have ever seen. He likes to say it's too hard and threaten to leave you even more stranded, btw. Lesson learned, if they do not show up when they initially say, bad sign, tell the dispatcher to find you another tow! Save yourself! I did Not tip this guy! That $20 stayed in my pocket this time! read more

ADJ Towing - See! You can't make this stuff up! - Towing Near Me - Northridge, California

Excellent service ! I had a flat tire on the freeway and couldn't pull over to a safe spot. I was scared to say the least. Their representative was really nice and made sure to get me off the freeway safely to a tire shop in the area. He was very courteous and professional. Highly recommend ADJ TOWING. Thank you for being professional and courteous! read more

My 1972 280SEL 4.5 had alternator issues, and while the battery could be jump started, wouldn't hold a charge. I was sent Andy from ADJ via Hagerty's and had a great exerience. From the outsetm he was super communicative, and turned up without any delays or excuses. He swiftly checked the battery, and decided a tow would be the best option. He arrived at my home before I did, and worked with my neighbor to offload my vehicle into my driveway. 5-Star service from start to finish. read more

ADJ Towing - Towing Near Me - Northridge, California

I was stranded waiting for ADJ Towing. ETA was 90-120 minutes. After over two hours of waiting, I contacted them and they informed me it would be "another hour and a half or so". All they had to do was call or text me or decline the call in the first place instead of leaving my son and me hanging all day. read more

I had a fantastic experience working with Andy! It was a complicated tow. We had to scheduled in advance and he made sure to confirm multiple times, including the day of the work. Andy was on time and got right to work. It was a complicated loading and unloading process, He never lost his cool and through the challenges, he figured out how to get the job done. The job was 150 miles and I was quoted a very fair price. I highly recommend Andy and ADJ Towing! 5 stars! read more

ADJ Towing - Big job! - Towing Near Me - Northridge, California

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This company will extort money from you to get your car released even if your tow was initiated by your insurance company or vehicle's roadside assistance. The price for the storage went from $84 for 8 hours of storage to $250 in a matter of minutes to $450 for less than 24 hours of storage time. Owner Andy was nasty. They should be reported to the vehicle tow and storage board for unethical business practice. read more

Communicates well, kept me updated on his arrival, kept his word, nice guy, good job, and let me ride with him to my destination. Thank you!

The owner helped me when I had a tire loose on my car without hesitating! He didn't have to (I ran into him while asking people around me if they could tighten my tire after an emergency pull over) but he immediately stopped what he was doing and he took care of me. Thank you so much, will use this service first when I need towing! read more

I needed a tow truck yesterday and Andy with ADJ towing came and helped me in a super timely manner. I'll be calling ADJ for any towing needs in the future. read more

Don't waste your time with this company, call atlas instead. This company was called through my insurance company. They were told of my flat tire on the front passenger side. I waited TWO HOURS only for them to send a flat bed tow truck, and for the guy to tell me my car is too low, and he can't tow it. THEY LITERALLY HAD ALL OF THE INFORMATION. My car make and model, AND THE ISSUE, yet they sent the wrong freaking truck. Then the guy I talked to on the phone was very rude like it was my fault. It's not my fault you can't send the proper equipment. It's yours. I will absolutely tell everyone I know about this horrible experience. ATLAS towing came, with a flatbed too, I was scared at first! He didn't use any wood, or anything. He just knew how to do his job. Also, he only took 30 minutes to come. Everyone go to ATLAS towing. read more

ADJ Towing - Towing Near Me - Northridge, California

I would like everyone to be aware of this towing company especially Andy who came out was the best in helping my husband start his Corvette. The car wouldn't start and was stuck in the garage however Andy took the time to figure out how to get the car started (it didn't start with regular cables) get it out of the garage and put on his flatbed truck to bring it to the dealership. The car had a big problem which Andy didn't give up quickly because he was persistent to help us. Other tow trucks spent a few minutes and if it didn't start they left. I would recommend this towing company since they responded quickly, were very efficient and polite and got the job done to our satisfaction. This Roadside Service is Excellent. R and M Encino read more

My car needed to be towed to the dealership and I had to get it scheduled Andy was extremely accommodating and helped me figure out how to proceed. He was also in touch with me when he had a little delay so I wasn't waiting not informed. He is very respectful and also gave me a ride with my car to the dealership. Thank you Andy you made my bad situation a little bit better with your professionalism. read more

I was shopping and came out to find I had a flat tire. I called Land Rover roadside assistance and within 5 minutes I got a call from ADJ Towing. Andy showed up in 35 minutes, which was amazing; I thought I would be waiting for hours. He was polite, careful and was able to change my flat tire and get me back on the road within 15 minutes. I was so impressed with his professionalism and helpful attitude. I highly recommend ADJ Towing based on my positive experience. read more

I had an outstanding experience with Andy today. He is one of a kind and hard to find. I had problems with the Roadside Assistance company that was provided to me by my car company. I dealt with them the whole day and only learn at the end of the day that they were undercutting towing companies and paying them 1/3 of what they would charge me. The first towing truck did not even bother to show up or to call after 3 hours of waiting. Then they found ADJ Towing. Andy was trying to deal with them, was not too happy with what they pay, but was not able to get them to return his call. Regardless he came for me, just like he promised he will do when he called me, towed my car to the dealership, and gave me a ride. At the end, while I was with the service person, he came to check if everything is OK and if I would need anything else. Like I said, it is hard to find people like Andy. Thank you Andy for helping me at the time when I really needed it! read more

This man, literally tracked my car down on the side of the interstate. Gave me instructions on what to do, then went out of his way to not only communicate with me about the process, but get me my keys. Exceptional. And understanding service. Thank you+ read more

ADJ Towing was the third tow truck to come and try to help me get my car out of the garage and to the dealer. ADJ Towing was the only one that could do it. Very thankful and impressed with the way he figured things out and got it done. Hire this one! read more

Andy from ADJ Towing was awesome!! He was able to get my car out of my driveway and onto a flatbed tow truck. This was all done on a small street with a small driveway. He was excellent!! read more

Ha Int to get tow is always a hassle but companies who I've dealt with in the past provide accurate times for ETA and keep communication along the way. If there is a delay you get notify.Its been 3 hours and the tow hasn't showed up yet, every time I call the company I am asked for 30 min. The operator seems to get upset every time I call and asks for 30 more minutes every time. For any prospective customer STAY AWAY FROM THIS COMPANY. read more

Took car promising the delivery to my shop. Next day they I called to see where the car is they said they need to get address from insurance not from me. They try to hold the car few days in storage to charge insurance company. Then they stop answering all together read more

My husband's BMW broke down in 100 degree weather on a canyon road with no cell service on a Sunday. Thankfully our insurance company connected with Andy at ADJ and he was amazing! After walking to get a cell signal we were able to communicate with Andy as to where the car was. He was on time to meet us. In fact, he was early which was great! The car had to be jumped for him to even put it on the flatbed. Andy had the remote jumper and perfectly drove the car on the flatbed. He towed the car to our mechanic about 30 minutes away, then jumped it again so we could park it outside the repair shop's locked yard area until they arrived on Monday. Andy was super nice and I give this whole experience an A+. Thanks for saving the day! read more

We had an issue with our rental car's transmission. Arnie came quickly, and took care of the problem.

Our car key was stolen and we had to have our car towed to the car dealership to have a replacement key made. Andy was quick to respond to our roadside assistance request, and kept us informed of his ETA. We were on PCH so it was not an easy job. Andy was very helpful. Upon his arrival there was not enough clearance for him to access our vehicle, so he waited till the person in the car in front of us arrived so that he could tow our car. He was calm and considerate, and made an otherwise hectic situation feel under control. read more

That Lady and I have a classic Mercedes, which we take out for weekend spins and sits in the garage. Unfortunately, she sat a little too long and required a jump. Well you know the typical experience - they send someone that can't read or speak English, goes too the wrong address twice, can't find you, shows up looking like they just came back from a week long camp out, and their gear is worn thin. Not ADJ!!! Their trucks are state-of-the-art, clean and equipped. Andy, articulate and personable, hit the mark first time. He took one look, pulled out his space age power unit and our Garage Queen jumped to life. If it hadn't he had a flat bed two ready to go. Don't waste your time with non-professionals. This company is the real deal operated by people who care, know their business and take pride in what they do. Their now on my speed dial I if our Garage Queen needs future assistance. read more

This towing company made me wait almost 3 hours before they arrived. Kept calling every hour saying they'll be here in 20/30 minutes...... only for the driver to stop answering at the last hour. read more

The guy who helped me was really nice and came swiftly. I didn't catch his name, but he was personable and opened my car within a minute. Would recommend to a friend. read more

The worst experience ever! I called for RoadSide assistance at 8:15am...it's currently 4:45pm and no tow! I keep contacting them and he keeps saying "oh yea, 60-80 minutes, I got caught up" WTF! If it weren't free from my insurance company, I'd hire someone else....The driver called me at 4pm and asked me what time the delivery shop closed, I told him 6...the pickup shop, closed at 5. I called him back to tell him and all of a sudden, there was some sort of urgency!? Terrible...it's been 9 hours. Know what I did during that time? MY JOB!!! read more

My car broke down on the road and I had to get a tow ASAP. State Farm assigned somebody else who said they'd be here in an hour. An hour and a half later I called and they said they'd check and then hung up on me (Towing company, not state farm). I asked State Farm to assign a different company, and they assigned ADJTowing. They were quick! Arrived to Thousand Oaks within 20 minutes and quickly loaded and unloaded the car. They sent Andy, who was very friendly and helped us quickly. If I need a tow in the future, I'd look no further! read more

Andy was awesome! I drive a large Ford Transit and the tire changing process on my van was definitely not easy. He was extremely helpful when it came to finding the parts to lower the spare from under the van. His friendly Ness definitely made my bad situation better :-) read more

Andre is the man! Super friendly, patient and careful worker. Was communicative and took great care of my car when loading and unloading. He didn't take long to arrive and can really tell he takes his job seriously and cares about the customer. Thanks for the help and we need more workers like Andre. read more

ADJ was sent to me by Infiniti Roadside Assistance. Harry was very professional and very nice. He made sure that my car was loaded correctly and unloaded correctly using woodblocks as my car is lowered. He came to my rescue in less than 45 minutes during busy hours. I will not hesitate to use ADJ again if my car is ever to have any issues and unable to be driven. Thank you very much Harry read more

ADJ Towing - Towing Near Me - Northridge, California

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This was my first experience with ADJ towing . For roadside assistance, USAA uses company called Agero, which hires various tow companies for jobs. They have always been slow, assistance from the drivers (usually from Quality towing) are usually nice enough. NOT SO ADJ - name of driver "Andre" (he had no card, so who knows). 3 hrs after calling for assistance ("dead" car to be towed) he called & said "stuck in traffic, couldn't be here for another hour", tried to reschedule for tomorrow. ARGUMENT ensued! He arrived sullen, "apparently" deaf, and disgusted that he had to do this job (classic BMW, flatbed needed). He would have broken an irreplaceable part had I not been watching him. Seemed to know nothing about cars. read more

Andy from ADJ Towing went above and beyond to help us! He is an honest, dependable and great person to work with. Trust Andy with your finest car and he will give you great service!!! read more

Driver very abrupt. Allstate provided towing service. Looking to bill me separately. Seemed tired and not too helpful.

After road side service called ADJ to come help me, the man who came to assist called and was nice. He spoke clearly and got to the difficult to find location easily. He was very quick to fix my issue and I'm very grateful. read more

I have car problems for three days, dealing with different company, but no one can fix it. Finally, the father and son came to help me, they have really good working experience, nice patience, and friend to answer our questions. Nice people have good technology knowledge. Really appreciate you guys, thank you help me during this hard time. read more