Once again, Warren in Latham saves my car! No matter what the issue, it is dealt with courteously…read moreand timely. Matt, Sam and all the staff are excellent! They take better care of my car than my doctor does of me! Highly recommend!

Matt runs a great business!! He is kind, knowledgeable & provides an excellent services! I can't…read moreimagine bringing our vehicles anywhere else. (Oil changes, inspections, tires, brakes etc) It's not just Matt, you can't run a place without incredible workers who show up, I'm so grateful! This place has been in business for 40 years!! It's comforting to know these guys are not out to just make a sale and do not brow beat you into any unnecessary products. I highly recommend this business!

Back again, this time to get new tires on my Jeep Gladiator. Stepping up to 35's. This is the only…read moreplace I would ever go to for tire needs. The workers are super friendly, they don't try and push unnecessary repairs on y or push you to get what they want on you. There really is a sense of peace here. I came to put on my Nokian Outpost nAT tires which the job was completed within 30 mins. Perfectly balanced and all lug nuts torqued to spec. I highly highly recommend this place for any of your tire needs.

I called Grand Premier this morning and was told to come in at 1. They were very accommodating…read moresince they didnt have what I needed, but arranged to getting to install my back break pads, they also checked the censors and came back and told me none waa needed and my light was off. This was not the first time going there, iv gotten tires and my son also. He was the one that told me they have break service, too. The people there are so nice e and friendly and the work doesn't take that long to wait they are willing to help anyone that comes in, they must have a lot of people that want to go back. I can see why.

I arrived just before 9 this morning to receive my inspection and my oil change. I was greeted…read morewarmly by Scott who was in the front end Lobby, he was very courteous, he was very friendly and he was able to help me right away with what I needed and checked me right in. It was a very inviting place to be because it allowed you to relax and not worry about what needed to be done and it was very professionally run. I'm going to now talk about the experience with my vehicle. This was also a great experience the tech that worked on my vehicle was excellent he was well informed he knew exactly what he was doing he was the one that performed the inspection on my vehicle and was very thorough. He also performed the oil change and also performed all the other text that needed to be done including the air filters in which he did find something that needed to be changed which was both air filters. Normally they would try to push items on to you while they're working on the vehicle that was not so in this case they let me know that the vehicle passed inspection but did need to get tires eventually and expressed concern that although they did pass the tires did seem like they were on the very cusp of not passing so they recommended that I get them replaced as soon as possible I thought that was excellent of them because they could have very easily just said while you need to replace them now but they didn't they were honest, and honesty goes a long way with me. Overall my experience there was an excellent one I truly enjoyed the conversation I had with Scott and during the wait for my vehicle the knowledge that the tech had was Bar None when it came to my vehicle and what needed to be done with it and the professional courtesy that was given to me and expressed in this facility was very much appreciated. If you ever need to have work done on your vehicle, I would definitely recommend this place. Thank you for listening.

They have well trained mechanics, store manager is very friendly and professional. Would…read moredefinately go there again.

Requested service was to replace my headlight assembly. Customer service is very professional and…read moreknowledgeable about their work. I had been to 3 different shops including the dealer for the vehicle and they were unable to diagnose the issue until I came here. They knew exactly what it needed to get my car back running properly. The value of their work is definitely top tier. I stopped in for a separate issue non related and they were able to assist me immediately and get me back on the road. I recommend this shop to anyone looking for explanations of the work being done, and the price is very reasonable for the work being done.

Can't recommend this place enough. Keehan is very helpful and great at communicating the issues and…read moreproviding solutions. I've come here quite a few times since they opened and they have earned my business for years to come. It is important to find a mechanic you trust, and they have earned it!

Very good people, great service and fair prices. This is a premier service location year round tire…read moreshop.

I called Grand Premier Tires and spoke with Allan who kindly provided some suggestions for urgent…read moretire replacement due to an accident on the NY Thruway during a road trip. I got to the shop about 30 mins after calling and the team was ready and waiting for me when I walked in. My car was taken right away and tires were replaced in about 40 mins. I really appreciated Allan's understanding of an unfortunate situation, educating me on all possible options, and getting my issue resolved so I could get on with my trip ASAP. Would absolutely recommend this business as they understood the unfortunate circumstance I was in and made me feel taken care of with urgency.

I've been going here to fix my car for about 5 years now, and I wouldn't ever want to bring my car…read moreanywhere else. I'm not sure why I didn't write this review earlier, to be honest. Dan is a great guy who knows what he is talking about, and his mechanics are pretty knowledgeable and kind as well. As a young woman who doesn't know much about cars, I'm always afraid of getting scammed and up-charged; with my luck some other numbnut mechanic out there would try to convince me to buy their "premium air"... I'm happy I found a place where I don't have to worry about that. If you want to patronize a knowledgeable business that practices honesty and integrity, go to La Barge's in Albany :)

Took my into La Barge's the other day because my brakes were making a horrible grinding sound, and…read moreI needed an oil change anyway. Honestly, I was expecting a headache, but the team here was great. Dan and the guys upfront were super welcoming, kept me updated, and didn't try to upsell me on a million things I didn't need. They got the brakes expected. It's a huge relief to find an honest mechanic shop that can actually handle everything from a quick oil change to major repairs under one roof.

My car has been making intermittent brake-related noise for the past six months or so. I took it to…read moremy "regular" shop over and over and they would make adjustments or change parts but the noise never went away. Thankfully, after the first visit they did it all for free. Lately, the noise has come back with a vengeance so I came here on my friend's recommendation. I knew it was from the rear axle but couldn't pin point it any more than that. We set up an appointment and I showed up on time. Literally as I was walking in the manager, Joe, was discussing a rear brake drum problem and the quote was eye-popping. I was scared as I figured my job would be the exact same. But, they took my car for a spin anyway and heard no noise. Truth be told, it was acting perfectly this morning. While I waited an hour, the manager left the store to run to Latham for parts and I was literally alone in the waiting room for 25 minutes. I could hear an employee in the garage complaining how he hated doing brake jobs, though later found out it was his day off. The language was colorful enough for Crayola. They took me in the back and showed me my brake drums and there were no signs of warping, rubbing, wear, or other problems. They suggested an inexpensive clean/lube which I agreed to. I mean, the brakes weren't making noise and I wasn't looking to pay a fortune to have everything replaced. As it turns out, Joe gave me a written estimate for a complete replacement of the rear brakes should it ever need it and the quote was extremely reasonable. This place has a 2.5 star average on Yelp, and I can see why. Either your experience is really good or really bad. Had I paid the quote I heard on the phone then, coupled with the experience I overheard and experienced, I would have left a poor review. But, Joe was friendly and honest with me and left me with a quote that is fair. So I am satisfied. Your mileage may vary.

I've had a number of bad experiences at local quick -service tire shops. It's been my experience…read morethat they tend to staff the place with low wage workers who know little about cars and simply don't give a hoot about the quality of their work. They're trained primarily to upsell and have large turnover rates. Mr. Tire is close by to me, and I thought they couldn't be any worse. Wrong,. These guys are a nightmare. I had three service visits to swap out my winter/snow tires on my bmw I3. My vehicle has staged wheels. Wide rims/tires in the rear, skinny tires and skinny rims up front. On all three of my visits to store #1326, these geniuses installed my wide set of rims at the front of my vehicle causing my front tires to hyper extend and dig into my suspension. This is a pretty glaring error. Even a layman can look at the rims and see an obvious side difference. The tires visible bulge when this is done. These guys missed that 3 service visits in a row. The store manager there alerted me to the damage on April 16th. He told me that I had some sort of strut problem. I subsequently booked an appointment with pepboys to have my struts examined. After examing my car, Pep Boys informed me that Mr. Tire improperly mounted and installed my tires and rims. They put the wider set up front, and damaged my tires as a result. I had the vehicle towed back to Mr. Tire. When I arrived (via Uber) the shop had my front weels removed and the car on the lift. It looked like they were in the middle of swapping my rims back into their proper place. Think the tech on duty spotted the error, and they were feverishly trying to correct before I showed up. Store manager came out into the office area. He was not happy to see me. He barked "What??!!? What do you want?!!??" I replied....'You see, my car has staged tires..." He cut me off and yelled "No! No!! That would mean I'm responsible for the blowout!!" He proceeded to bring me into the service area and blame the damage on pothole. I needed to contact the ciy for reimbursement" . Said I needed to file a warranty claim. Go talk to the tire vendor. I told him Pep Boys made that diagnosis. He flatly denied the problem. It's the struts nd I need to see a specialist. I contacted Pep Boys again. They reaffirmed their diagnosis. I contacted Mr. Tire again, they again denied responsibility. I had my vehicle towed to Autobahn Center. After several days of my car being offline, they gave me the same diagnosis:improperly installed wheels and rims. I brought this issue to Monro Tire Customer Service. Monro Tire, the parent company, apparently has no real dispute resolution process. Basically one of their reps calls the store, gets their version of events and regurgitates it to you. After 9 days and two escalations they still refused to pay for the damages. I then when to small claims court and demanded $1515. A month later, after Mr. Tire was served with a suit, I was contacted by Traveler's Insurance, After a month, dozens of emails and phone calls, texts and visits I was offered $1239 for damages. They would not cover a refund of the services. Monro did absolute nothing to correct the problem. No refund. No discounts or free service. Nothing in terms of customer service. I had to fight tooth and nail for two months just to have the damagers paid for. Mr. Tire damaged multiple tires, endangered my safety, deprived me the use of my car. They absolutely refused to stand by their work and their parent company did absolutely nothing to rectify the problem. Take a long hard look at the allegations of damage, grossly neglegent work and fraud in the past several months here on google and yelp. I am absolutely gobsmacked by the reckless and irresonsible behavior of the store manager and corporate customer service. Customer service please don't bother leaving a message saying you want me to give you more details. You had multiple opportunities to make this right, and refused. Don't pretend like you give a shit now.

Our car needed a new radio and repairs and these guys were the best. They sent us updates and…read morepictures with issues so we had a better understanding of what our issue were and how much it would cost. They even ordered a radio for us, installed it, realized that one wouldnt work, and got us a car play for no additional costs. As long as we live here they have a forever customer in us.

My daughter's car was hit from behind and the guy fled the scene. It was cheaper to pay out of…read morepocket for this case. The owner was super nice, explained the entire price. Gave me both options of having the bumper painted, or not depending on unseen damages. You can go OEM parts or aftermarket which is cheaper. Thank God it didn't need to be sprayed. Their work was flawless and the rear bumper was replaced in 2 days without any hit of ever being hit. If you need a body shop anywhere in the capital region I highly recommend them. Fair prices, quick work, top notch quality.