Omgosh, Greg is more than just a pretty face. I am a new customer with Greg, but a State Farm…read morecustomer for 30+ years. My prior agent of fifteen years was in total retirement mode at 70 years old. Never had an issue until 7 months ago with this agent. After realizing he was just not into his job anymore (that's putting it nicely) I went with Greg because of his great reviews! Not to mention the baggage I came with!! Trust me- there is a reason why Greg Metelak has great reviews. Greg has been super patient with me, because I have had a chip on my shoulder from previous my agent and what I went thru. We talked on the phone at length and he was able to fix a HUGE issue for me. His patience and taking the time with me on the phone today- was truly amazing. Greg was able to resolve everything that has been an issue for 6+ months with my previous agent. Greg is super savvy and intelligent, figuring out how to personalize customers needs AND getting a better then I was even expecting! Trust me, I can be a pain when I have an issue- but Greg took the ball and ran with it! If you want an honest, agent who has your back 100% for home, auto, life, etc. Greg Metelak is your insurance agent- who will get you insured for a very decent, affordable price!! I also need to mention Phil, who works hard on the numbers too for you in a very upbeat manner! Greg Metelak- thanks for putting up with me and still giving me stellar service! I have nothing but respect for you taking the time getting this resolved- even though I was such a pain. Sorry about that!

One of the best agents I've worked with. His knowledge on how insurance works and the way he's…read moreexplained coverages and why certain things are the way they are has earned him a lifelong customer. I've referred everyone his way and they've all come to me after and said the same thing. They didn't feel like they were sold, they felt taken care of. Anyone can call another insurance company, but they usually just want to sell you something quick without explaining what everything means. Biggest tip for anyone, just because it's "full coverage" from another provider, doesn't mean you're fully protected. Greg is one of the good ones!

Rosie is an absolute hot exemplary woman who knows her business. She's extremely polite and…read morecaring about her position. She helped me tremendously in getting the best rates for my car insurance. Thank you from my heart for your service. Extremely happy Karen Walker 10 starts rate

David has been a wonderful agent, and Alex at the office is great too. David has written the…read moreinsurance on 3 properties for us so far and he is always responsive, and knowledgeable about the products we're discussing. He's a rare agent in that he writes the policy for what you need rather than trying to upsell, which is very much appreciated. Another plus is that he is always willing to review and make adjustments, so you never feel "stuck" with a policy and know adjustments can be made as life changes. Alex is the office manager and she is great. She handles whatever she can when you call and if it's something that David has to specifically address, she gets the complete message to him, so that phone calls are productive. This has been a very good experience, highly recommend David and his office for your insurance needs. Thank you.

I wouldn't give him one star!! Every time you try to reach him he's never in the Carpentersville…read moreoffice. Doesn't return phone calls EVER!!! Too busy at his Elburn office. Must be making more money there to care about us fools who blindly give him money month after month. When I have an issue and I would like to speak with the LICENSED BROKER not his insubordinates. Take your business elsewhere because it's quite obvious he doesn't care about his customers. Especially when double dipping is involved!!!

Mark is a true insurance professional & a great resource when I have questions. Him & his team do…read morea great job at keeping in contact with me. Highly recommend this agency!

We love Sutton's office. Many of our extended family members are also customers. John is very…read morefriendly and takes his time explaining options to us. His staff is very helpful and I always hear back from them quickly - we especially like Kathleen! We're happy with our rates, the customer service and we never feel pressured.

We recently switched to this agent and are very happy with it. It put us at ease b/c with our prior…read moreinsurance it was simply a horrible experience needless to say we only had them for less than a year and w/ all the problems we had we decided we weren't going to renew. The staff at John Sutton was extremely helpful answered all of our questions and didn't make us feel any type of pressure. Very helpful that there they have bilingual agents to assist too. I would recommend this agent.

I have had Accurate insurance since I was 16,years old, in every area I've lived, that is one of my…read moreboxes I check when moving! I have always been very satisfied, including your Elgin office! The associates listed to your needs, trouble shoot with you and make the experience a positive one! I have more than one policy with you, vehicle, Motorcycle, and spring, picking up a third for a recreational motor vehicle! 5 stars for SURE!! Thank you

Been a customer for over 3 yrs and only thing keeps me coming besides the low rates is Nancy who…read morealways is willing to go above and beyond.

I have no problem with the agent, and his office staff is quite nice and professional…read more Being lied to repeatedly by a claims agent is unforgivable.

It sadness me that I am having to write this today about the unprofessional customer service I have…read morereceived from Jay Janese personally. My experience with him has made me rethink the future of State Farm continuing to be my insurance provider. I had an issue that I spoke to Jay's office about. I was of course upset about the issue and at the end of the day would have just appreciated an apology for the inconvenience. However, I received an unapologetic response with a finger pointing explanation from Jay. He decided that instead of apologizing and trying to ensure me this would not happen again, he continued to blame my old agent and myself for the issue. At this point I explained to Jay that I no longer would like to do business with his agency and wanted to switch to another agency. I requested the info from him and was only told to call the 1-800 number and good luck as he hung up on me. This now leads me to today. I was informed by the agents office I would like to work with (Michelle Twitchell's office) that Jay is refusing to allow my policy to be transferred. He has now denied the transfer 3 times and will not discuss why he is denying this. I did call today to inform him that I would like for him to stop denying this and to accept that I would like to transfer my policy to a new agency. His response was "Whatever! You got it buddy" than as he was hanging up he called me a a-hole. He may have thought the phone was already hung up but non the less, I was able to hear his remark and I am not pleased. Jay needs some coaching on humility. He is in a position of privilege and needs to understand this. I was a customer who felt that State Farm did me a disservice. I admit that I have some responsibility in not realizing the mistake earlier, but all he needed to do was say " I am sorry for the inconvenience and I assure you that you can trust your policy in my hands." Not to have been given the responses he gave or to have dealt with his continued unprofessional manner. On a side note,Michelle's office has been very helpful and understanding. They have continued to keep me in the loop and communicate where the process is at with being switched over. As for now I am just looking to switch agents, however this experience with Jay has not created a raving fan for State Farm. I am looking forward to the continued helpful attitudes from Michelle's office for future questions that I may have.

I just want to share how amazing my experience has been with my car and renter's insurance, all…read morethanks to Lauren. She's truly been the best help every step of the way. From setting me up with the right car insurance coverage to helping me last minute with renter's insurance, she's gone above and beyond. Even when my apartment unit's move-in date delayed things on their end, Lauren was patient, understanding, and made sure I was covered when I needed it most. I really appreciate all her support--thank you, Lauren, for making the process so smooth and stress-free!

Mizrain and her team were wonderful to work with! Made my switch over to state farm so easy !…read moreHighly recommend!

Does whatever she can to raise your rates. Sold my car and when I canceled my policy she called…read morelater wanting proof the car was sold. Asks me every few months how many drivers I have to try to tack on new expenses. Was a huge hassle to cancel my motorcycle insurance. They got the wrong mileage on my car and then wanted to raise my premiums since I drove too much even though it was their mistake. Way better insurance agents in the area.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: IL-2134786

Terrible service, vey unprofessional, I called the office and the Branch Manager Pam sent me to the…read moreservice representative Lizbeth which argued instead of making things right, I requested to ask to the owner of the franchised and they said he was on vacation and could not get back to me until a few weeks, they said "we are here for you" no way, safe yourself trouble and just go somewhere else to take care of your family, home and cars.

From the owner: We focus on Auto Insurance, Home Insurance and Life Insurance throughout the East Dundee area…read moreincluding West Dundee, Carpentersville, Algonquin, Elgin, Gilberts, Hoffman Estates & Schaumburg, IL. In a world that is ever-changing & busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good & bad times. It is this belief that stands behind everything we do. License #: IL-100707304, WI-14289849