I want to take a moment to express my appreciation for Mr. Shawn Burkel (Service Advisor) and the…read morerest of the service staff a Victorville Mazda. During this past week, my vehicle experienced several service alerts which caused me to have to make an unscheduled visit to Victorville Mazda. The first person who greeted me with a smile was Mr. Burkel. I explained my problem and despite me not having an appointment, he took in my car explaining that it his team may not be able to get to it until later in the day, which I was fine with. Mr. Burkel assisted me with a loner and I was able to still attend to my plans I had for the day. Surprisingly, in less than two hours, Mr. Burkel's team had identified my problem and expedited my service repair - I was able to get my car back on the same day! Mr. Burkel is a wonderful addition to the staff because I have been turned away before for unscheduled visits. I usually schedule visits, but I appreciate the outstanding customer service Mr. Shawn Burkel provided that day and hope that his example is the new standard for this organization.

This place is about as scammy as they come. Sold me a 2025 LUCID AIR TOURING with 21 speaker…read moresurround system premium audio.... And I find out a month later that the speakers are missing from the read deck of the vehicle. I called LUCID who manufactured the vehicle and they tell me the car was build with the standard 9 speaker and not the 21 speakers system. I call the dealership back and they tell me that base everything off the Vin # they receive... clearly a lie. And thye arent going to do anything about it. They clearly got the vin #s mixed up but then dont want to do anything about it.

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

Just got a car from them yesterday. The seller was very honest and attentive. He was willing to…read morenegotiate on the price and after I bought it an employee informed him the gas tank was empty, so he gave me $100 dollars to go fill up my tank. I'd say the whole process took roughly 30 minutes and I was out the door. If I ever need another car in the future, I think I'll visit Premier Auto sales first.

Auto answered the phone Tried to find a real person. No…read moreconfidence they even had the car they showed.

Good morning . I wanted to always write a Raving Review for Kristina Haas and Ms. Shirley. I…read morehave 2 Vehicles that always get brought in to Valley Hi Honda for Scheduled service. Kristina is always on point returning my Calls in a timely manner. I am able to Schedule my appointments to bring my Vehicles in. I was there recently servicing one of my Vehicles and your 2 Advisors kept me informed. Kristina and Shirley were kind enough to offer me some Delicious Cookies with the coffee I was drinking while I waited . Thank you to these service representatives.

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

@CarMaxVictorville, CA We went to CarMax Victorville on…read moreSaturday, June 27, looking to trade in our car. We found a vehicle we were interested in, and when the salesperson pulled up the Carfax report, we noticed it showed 3 previous owners and a reported accident -- but this was never mentioned to us before we asked. When we asked what happened in the accident, the salesperson didn't know, and simply told us "just to be sure," implying they don't sell cars with frame damage. That's not reassuring when the report is sitting right there, and no one can explain it. As buyers, we expect the person selling us a car to actually walk us through its history, not hand us a report and hope we don't read it closely. If we hadn't asked, we wouldn't have known any of this. Be sure to ask direct questions and read the Carfax yourself before you sign anything here. @CarMaxMurrieta, CA We visited CarMax Murrieta today to get an appraisal on our trade-in. We are the original and only owners of this car and have never been in an accident -- no claims, no repairs, nothing. So we were stunned when they came back and told us there was "frame damage" and asked if we'd been in an accident. We know our car's history better than anyone, and this simply isn't true. It's hard not to wonder if this is used as a reason to lower trade-in offers. If you're bringing a vehicle in for appraisal here, get a second opinion elsewhere before you accept what they tell you about your car's condition.

The idea of CarMax is great, the place itself is not…read more I usually do the traditional dealership experience but the car I really wanted was here. My husband set an appointment to do the 24 hour test drive. Because of the timing with the kids getting out of school he called to ask if we picked it up early, could we still return it at 5pm the next day (like an hour difference). They said yes, not a problem. He went to pick it up and they essentially said whoever he spoke to lied to him and that it had to be returned exactly 24 hours after pickup, no exceptions. 24 hours and he had an appointment for when we dropped it off. We got there a little early and they said that they didn't have anyone available to assist us. The appointment meant nothing, we waited for over an hour past our appointment time before anyone could help us. We buy the vehicle and immediately start seeing things that were not obvious before. A crack in the windshield covered by a sticker (why did they cover it?), scratches all along the side of the car, the brakes squealed something terrible, taillight was full of water, one of they keys had a button that was taped on (not obvious because they had a cover on it), the list goes on. So my husband spends some money to get an inspection done at a brand dealership only to find that there are a myriad of things that were overlooked. CarMax did at least agree to do their own inspection and fix some of the things, but this truly should not have been an issue to begin with. So now our new to us vehicle has been sitting at CarMax for over a week to have some issues addressed. Exactly how I wanted to enjoy my purchase.

No car insurance. To expensive for these cars . The sales man didn't seem interested in taking to…read moreme.

They worked with me every step of the way. I got a great deal on a car. George is awesome, 10/10…read morerecommended to everyone I know.

DON'T EVER COME HERE!!!!! I REPEAT DON'T EVER GET A CAR FROM THIS PLACE. Bought a 2017 Toyota…read moreCorolla from here. Put $3,000.00 cash down and traded in my beloved 2002 Honda Accord for it. When it was all said and done I gave them $3,500.00 in monetary value and within 3 weeks the Toyota was out of commission. The transmission had completely failed. When I contacted Lupe about a resolution she was incredibly rude, used profane and derogatory language/remarks and refused to help. I was out 3,500 and she somehow paid off the loan so it doesn't even show on my credit report. FRAUDSTERS. SCAMMERS!!!! LEMON VEHICLES ARE SOLD HERE!!!! If you're hard working beware of this place, It's a working class individuals WORST NIGHTMARE. I lost 2 cars because of this place and a lot of money. If I had more resources at the time I would have sued... giving two stars because two star reviews are harder to remove from yelp. Hoping this message finds anyone considering this place TO STAY FAR AWAY FROM HERE. I wish I could give it negative stars!!! Horrible 0/10

Me and my wife went today 05/30 to see if we could get a vehicle from here. At first glance this…read moreplace looked promising. Low credit no problem, you dont need a license..you know the works. Now I will say they have nice vehicles. The woman here asked my wife what her credit score was. She told her credit karma isn't real....then to top it off she was very disinterested in helping in any way. Very unprofessional. I wouldn't recommend a racoon here at all. Do yourself a favor and keep driving by.

Fiona in the Service Department is absolutely amazing and great to work with. She takes care of her…read moreclients. We are a new company with a fleet of ford transit vans and she takes so good care of us I appreciate her dedication and commitment and knowledge of what we need

I just purchased a 2026 Bronco Sport. I had the best car buying experience with Tanner. he was…read moreextremely friendly and helpful. from the moment I pulled into the dealership Tanner was great. we were able to get everything taken care of in a timely manor and they were able to get me outta there im my new Bronco in time to take my boys to football practice. I would highly recommend you go see Tanner at High Desert Ford if you're looking for a new vehicle!!