where do I begin ? I bought a town and country in 2020 from them and this is my last year paying it…read moreoff and I'm so happy to be done with these pathetic people who scam customers into buying lemons . ive had to replace and rebuild the transmission, replace my brake system , replace my flywheel , replace my engine and transmission mounts , catalytic converter went out , replace my doors cause they won't open, replace the exhaust valve , Replace all struts and lower control arms ,all within 5 years !! and the same day I took this horrible car home it broke down cause the transmission. don't ever buy anything from these people! they only sell lemons. took advantage of me because of my bad credit and low deposit. SCAMMERS !

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

Good Afternoon received Excellent Service from Ms. Kristina Haas. Appt was made and…read moreRepresentative was ready for me this Morning. Thank you. Ms. Haas informed me me when my vehicle was ready.

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

I been trying to get a copy of my contract for over two weeks I have gone in person no help I have…read morecalled every day on the phone I have left my name number and email several times funny when you where selling it to me you would respond in minutes buts that's fine I will remember that next time I buy a new vehicle or when someone tells me if I know a good dealership I will remember how bad your of an experience I have had here

As soon as I arrived there Kelley helped me. I told her what…read moreI wanted and she grabbed a handful of keys for cars for me to test drive. I chose a 2020 with below 30 thousand miles. This car was like new! I was given above blue book value for my trade in. The price on the car I purchased was below blue book value! A win win for me! Skip the dealers. The used cars there are very expensive and nothing to choose from. Avis had a large lot with many cars to choose from with great prices.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

In August 2024, I purchased a 2025 Ford Explorer ST from Sunland Ford. Wes went above and beyond to…read morelocate the vehicle, Sharon made the purchase smooth and professional, and Shane and Anthony also played key roles in helping us through the process. For the sales team, I would give Sunland 5 stars. Unfortunately, the service department experience was the opposite. The Explorer had ongoing issues (radio shutting off, washer bottle draining, restraint light flashing, third-row stitching splitting). Service replaced the seat cover but dismissed the other concerns, despite the FordPass app showing alerts. Calls and correspondence went unanswered, and there appeared to be no real intention to resolve the problems. At 7,000 miles, I brought it in for its first oil service, a recall, and to readdress concerns. While the recall was completed, the oil service light wasn't reset, the vehicle was returned with a flat tire, and oil was spilled on the cowling where the technician had set the old filter. The oil itself still looked dirty, which left me questioning whether the service was even performed correctly. With no support from the service department, I was left with no choice but to trade the vehicle in. To Sunland Ford's credit, the sales team -- Sharon, Shane, and Anthony -- called me back and worked to make things right. We ultimately moved forward with a new Expedition that fits our needs much better. Bottom line: The sales team was excellent and earned my trust, but the service department's lack of response and unwillingness to resolve issues was very disappointing and forced me to do a trade.

Worse place to take your vehicle to get worked on... their maintenance departments is horrible…read more.. they ripped one of my brake fluid hoses and tried to blame it on me... they fixed it at the end without me paying because they know it was their fault and their worker ripped the hose.... Left my vehicle for oils change and brakes and week later they haven't even touched my vehicle!!!! Took it to get brakes don't another date and they said it was done later to find out they didn't even do the work!!!

Alan at Service was very helpful and welcoming, I'll definitely be back in the future!read more

I recently visited the service department for a major vehicle issue and was deeply disappointed by…read morethe lack of professionalism. After paying a $225 diagnostic fee, the staff acted as if explaining the findings was a 'bother' and never actually went over the results with me. Dealing with major car repairs is stressful enough; I expected to be treated with respect and clarity for the price I paid. Instead, the experience was dismissive. I regret not taking the other negative reviews seriously before coming here. I would recommend looking elsewhere for a service department that values its customers and basic communication. Horrible place. Maybe they are underpaid or just miserable.

Got it--here's a clean, polished version of your review that keeps your message but makes it flow…read morenaturally: --- I had a very nice experience at Valley Hi Toyota. My service representative, Alonso, was excellent to work with. He was very knowledgeable about the Prius I purchased and took the time to explain everything in detail. Alonso was patient, thorough, and went above and beyond to make sure I understood all the information provided. His professionalism and helpful attitude really made the entire process smooth and stress-free. I truly appreciate the great service and would highly recommend working with. Rene C.

3- hour wait for an scheduled oil change is ridiculous. Even my doctor's office does better…read morenowadays. It's just a matter of organization. The flow is breaking down somewhere. The manager of the service department needs to find where the bottleneck is happening. Hopefully, he's not an overweight slob there just for the paycheck. Hire a consultant to do this more effectively. Have your cloth seats professionally steamed (those stains look disgusting), fix the laptop rests, clean the coffee maker as requested on the screen. Finally, waiting 40 minutes for a car that's ready, just because the representative at the desk can't organize himself is unacceptable. Hire capable people, train them better, and represent Toyota professionally, like the brand deserves.

I put 5 stars just so it would get more attention: I have never been so disappointed in a company…read moreand its so-called "customer service." After hearing about Nissan's goodwill assistance program for known CVT transmission issues, we did everything we were told to do. Before spending money, we called the dealership and specifically asked whether the goodwill program was available. Both the service department and the sales department confirmed that it was. Based on that information, we paid for a full diagnostic solely so we could open a goodwill case. Then we contacted Nissan Consumer Affairs. Instead of helping, we were told they couldn't do anything for us. No assistance. No explanation. No accountability. They also refused to reimburse us for the diagnostic that we only paid for because Nissan's own dealership told us it was necessary to pursue the program. To make matters worse, when we purchased the vehicle, we were told the transmission was "self-sufficient" and that we would never need to change or add transmission fluid. Anyone who has since researched Nissan's CVT transmissions knows they have developed a reputation for premature failures. Yet customers are still left paying thousands of dollars for repairs while Nissan distances itself from the problem. This entire experience has been one contradiction after another. The dealership says one thing. Consumer Affairs says another. In the end, the customer is the one left paying the bill. Customer service isn't just answering the phone--it's standing behind your products and taking responsibility when your own representatives provide inaccurate information. Nissan failed at both. This has completely destroyed my confidence in the Nissan brand. Not only will I never purchase another Nissan, but I will also keep a copy of this review. Every single time I see someone asking whether they should buy a Nissan, I will share my experience. If I can help even one person avoid going through what my family has experienced, I will. Nissan has lost a customer for life, and I'll do everything I can to make sure others know exactly how we were treated before they decide where to spend their money.

DO NOT bring your vehicle here. Save yourself the stress, money, and head scratching negligence…read more It is now August, and after months of trying to handle things professionally, Valley Hi Nissan has proven once again that they do not care about their customers, safety, or basic legality. Back in June, they performed unauthorized work without a signed agreement, handed me a blurry receipt, and tried to charge me over $1,000 for a fake diagnosis (claiming I needed a brand new steering rack). When I took the car down the hill to Empire Nissan, their mechanics proved Valley Hi lied, the actual issue was separated lower control arm bushings, which Empire fixed for $0 under my factory warranty. Because Valley Hi refused to fix the broken suspension parts, my front tires were completely ruined, forcing me to pay nearly $750 out of pocket for new tires and an alignment at another dealer. The state Bureau of Automotive Repair (BAR) was involved, and Nissan Headquarters was contacted, but corporate completely brushed it off and refused to do the right thing, not even offering a buyback for a brand new 2025 car that I can't even get safely serviced in my own hometown. Because they refused to resolve their illegal, unauthorized work, I am now forced to take them all the way to court. It is absolutely pathetic to own a brand new Nissan in the High Desert and not even be able to get a simple oil change without worrying about being scammed or having unauthorized work done to my car. Having to drive all the way down the hill to Ontario just for standard maintenance is unacceptable. They won't get away with this forever. Take your money and your safety somewhere that actually respects you, avoid Valley Hi Nissan at all costs!