Had a great experience at Victorville Chevrolet and Cadillac. Claudio and George were a great help…read moreand answered every question I had. Knew what they were talking about Raul got the closing done for me quickly. Give em a look for youre new car

I stopped in to buy a surprise Valentines day gift for my hubby. Jeremy and Jimmy worked wonders. I…read morehighly recommend this location and the two if them. Hubby loves his new truck!! Thanks guys and may God continue to bless you.

This is the best auto dealership I have been to amazing pricing amazing staff. John was 10 out of…read more10 and went above and beyond he made us feel welcomed and cared for. I would definitely recommend two friends and family and would definitely return for future business. there was another gentleman there who was very tall. I sadly forgot his name, but he was a very great help as well.

Ok so I found a great deal here but I do not live close ! I'm out in Los Angeles. Johny was…read morewonderful and got me a ride up to get the car. Making it ultra convenient! John helped me with securing an amazing warranty at such a great price to ensure I'd have peace of mind! There was an issue with the fuse when I came to get it - they immediately fixed it and Erick made sure to get me back up to my car at no additional out of pocket expense! I can't tell you how happy I am I chose to go there even though it's far for me. I truly feel like they care about the quality of service and the car! Highly recommend !!

Armando Olivares provided excellent, smooth service, and there was absolutely nothing to complain…read moreabout. This was the first time I've ever felt so comfortable buying a car. I truly recommend him. He didn't ask for a good review or make any requests at all--He smiled until the very end and did everything he could for us within his ability, exactly the way we wanted.

My sister took her car to Valley Hi. They took 8 hours just to do an oil change! They never called…read moreher when was done. Also, they discovered she needed new brakes and didn't call to tell her. They also recommended an engine flush, AFTER everything was done. If they had called her earlier, should would have done those things. As it was, SHE had to call and find out when it was done. NOT a good experience. The staff was impolite and unprofessional. NEVER AGAIN. She will find a new shop to go to.

Brought in my Ram 1500 for an issue with the transmission and my service advisor Trevor was very…read morehelpful and kept me updated every step of the way. Picked up my truck today and all issues were resolved immediately. Thanks Trevor and the unnamed tech that worked on my truck.

After i posted my previous review, i had received a call from Dave Thornton on 1/22/2026 at 4:38…read moreP.M. and wanted to call me back with Sergio Lugo the Service Manager on Monday 1/26/2026 to talk about my not so satisfactory Yelp review. Well, as of 1/26/2026 that phone call never happened and i called back on Monday 1/26/2026 at 4:38 P.M. and left a message trying to speak with Mr. Thorton but all i got was a voice mail. i left another message stating basically in lamens terms, "last chance to correct this." On 1/27/2026 at 8:59 A.M. I called and only got his voicemail... again and stated that if he wants this review corrected then he should have called me back yesterday. So now i know they circled their wagons and are just going to ignore it. They wonder why people hate dealerships and automotive technicians, it's because of their lack of honetly, keeping their word.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Just purchased a vehicle on 12/19/2025. The whole process was amazing!! 90% of the sale was…read morecompleted online. Negotiations,finance, trade in. We were in and out of the dealership in 90 minutes. The entire staff, sales ,management,finance were exceptional!! I would highly recommend Sunland Ford for your future purchase.

Avoid for Safety Recalls - "Excellence at every turn" is just a slogan here…read more I brought my 2017 Ford Mustang V6 to High Desert Ford (formerly Sunland Ford) for a critical federal safety recall (Recall 25S89 / NHTSA 25V572) regarding a distorted backup camera image. Despite their "Service Commitment" claiming "excellence at every turn" and a "primary goal to satisfy every customer at every opportunity," I left upset, unsatisfied, and at risk. Under R/O 6126286/1, Service Advisor Sheri Prince (2570W) refused to perform the repair because they "received no codes," completely ignoring the video evidence I offered of the distorted images. Their commitment says advisors are there to "communicate effectively with you," yet no one ever asked me about the symptoms I was experiencing or looked at the proof of the defect. To make matters worse, they tried to blame my aftermarket dash display for the failure of a known $125 factory camera defect. This is a blatant attempt to dodge a federal safety mandate. By prioritizing technicalities over my safety, they have failed to provide the "customer care" they brag about online. If you value your safety and want a dealership that actually communicates, go elsewhere.

Alan at Service was very helpful and welcoming, I'll definitely be back in the future!read more

I recently visited the service department for a major vehicle issue and was deeply disappointed by…read morethe lack of professionalism. After paying a $225 diagnostic fee, the staff acted as if explaining the findings was a 'bother' and never actually went over the results with me. Dealing with major car repairs is stressful enough; I expected to be treated with respect and clarity for the price I paid. Instead, the experience was dismissive. I regret not taking the other negative reviews seriously before coming here. I would recommend looking elsewhere for a service department that values its customers and basic communication. Horrible place. Maybe they are underpaid or just miserable.

It was a pleasure working with Lucy, the internet sales representative who assisted me purchasing a…read morenew truck in California for a Veteran friend while I was in Florida. Lucy kept me informed while my truck was being built and coordinated the delivery with me so I could fly to California and deliver the truck to my life long friend. A positive experience

Got it--here's a clean, polished version of your review that keeps your message but makes it flow…read morenaturally: --- I had a very nice experience at Valley Hi Toyota. My service representative, Alonso, was excellent to work with. He was very knowledgeable about the Prius I purchased and took the time to explain everything in detail. Alonso was patient, thorough, and went above and beyond to make sure I understood all the information provided. His professionalism and helpful attitude really made the entire process smooth and stress-free. I truly appreciate the great service and would highly recommend working with. Rene C.

Rashid Ponce call him 6263789452. ( I got his permission to share his number) He helped my parents…read morerecently purchased a car here, and they were treated exceptionally well! The staff was patient and understanding, providing the best service possible. They have a salesperson who speaks Spanish and was very accommodating to their needs. I highly recommend looking for ; he is the best salesman there, and you won't regret it! Please let him know you found him through my recommendation. I don't earn anything from this, but he provided us with fantastic service, and I want to show my gratitude by sending more people his way. You won't be disappointed; he truly is the best! And make sure you get the best deal too!

Horrible experience with Assistant manager Marshall Ibarra was extremely pushy about buying with…read morehim even though I told him I dont wish to work with anyone new. He offered me a "manager special" and assured me that it was a price I would only get from him regardless of me working with Selena at Valley Hi Kia. I was assured by her that I would be well taken care of no matter which vehicle I wanted to see on any of the lots. **** Please give Selena @ Valley Hi Kia a raise!

I have to say, Mike was an absolute pleasure to do business with. We showed up last minute, just…read morebefore closing, and Mike took great care of us. After a test drive, we knew we wanted the truck that same night. He set up an appointment for the following day without any pressure whatsoever. His professionalism really stood out. We also purchased an extended warranty, and unfortunately had to use it shortly after buying the truck. When we ran into some coverage issues at a local Chevy dealership, I called Mike. He immediately stepped in and resolved everything. His outstanding customer service saved me hundreds of dollars. If you're looking for a clean dealership with someone who truly cares about their customers and delivers exceptional service, this is the place. I highly recommend Mike!

Let me tell you about my experience buying a truck from Platinum. Everything leading up to the…read morepurchase was great. Joe made the process quick and easy--he's a true professional. After the sale, my truck had a couple of issues. Joe and his brother Mike took care of them immediately and without hesitation. As the owner of a service-based business myself, I was beyond impressed with the level of customer service these guys provided. This is how all customers deserve to be treated. I trust the guys at Platinum, and you can too. Happy shopping. Thank you Joe, and thank you Mike