I would never usually complain but I'm sorry to say this was the worst cooked food I've ever had. I would not recommend eating here at all.
(If you choose to go here, you might get lucky and get some decent food if you're lucky, but it's your gamble).
The reasons for the negative review are as follows:
1) The food took over 30mins to arrive, a lot of people were leaving by the time we eventually got our food (could be forgiven as food can take time to cook).
2) Waiter/serving service was not quite up to scratch. We specified one of the fish mains to be filleted and repeated this at least three times. When the food arrived it was not filleted. The waiter then got a spoon and fork and removed the head, skin and central bone at the table, scrapping off the vegetables into another plate whilst doing this. This could be forgiven as at least the fish was filleted in the end, for future reference this should be done by the cook/chef before its brought out to the table, as that is very unprofessional.
3) Provided an expensive bottle of wine without giving the price, a bit underhand but our groups fault for not asking the price beforehand, it could easily pose a problem for some customers if you can't afford the wine when the bill finally arrives so make sure you ask the price of anything you order.
4) Provided extras such as breads, olives etc as extras without specifying it's price and that it's an extra not free. Again underhand tactic but it's something that is common in some "touristy" food establishments. So make sure that if anything is provided at the table you want it and are happy to pay for it all.
5) The meal I had was not cooked properly. This was by far the main reason for my negative review. I had a simple dish "The Bitoque", I've had this before at another establishment and it was great. Unfortunately this time round it was horrible. I could eat the chips, the rice was okay, the salad was salad. The egg and the steak which forms the main part of the Bitoque was not cooked properly, the egg was underdone and the meat overdone where it was extremely rubbery. I had two bites and just couldn't eat anymore. The waiter probably could see there was an issue and came and asked if everything was alright and I said it wasn't and why (the reasons above).
6) The waiter then complained about the feedback of the food and after being returned with two bites, still charged for it.
I paid for it in the end as I don't like to kick up a fuss. I was very unhappy with both the way this was dealt with and the quality of the food.
7) The food had a special of the day discounted price on the board outside but on the first receipt tried to charge the full menu price.
It must have been a common thing as another waitress came across and asked if there was a problem with the price (as we were discussing the price and looking towards the board prices). She then corrected it, which was good. But it's very underhand.
All in all, I'm only writing this review for my future reference and for your benefit. I've balanced it out as much as possible considering this is a very negative review. So I'll leave it to you to decide whether to go to this establishment or not. read more