I was recently advised that I would have to leave my healthcare practice by March 2027 due to…read morecurrent staffing shortage and how hard it has been over the years to find and hire someone. I saw on Nextdoor a referral to a new healthcare practice called Juniper. It is only for seniors over 65 with medical coverage from Medicare and Medicare Supplimental plans. . They apparently don't take private pay, Medicare Advantage (so few people take that any way) or Medicaid. This set up was perfect with me and they are taking new patients. When you call to enroll it is followed up by a telephone consult that goes into great detail about the practice and it really worked for me. I like the fact that they did this pre-scanning so they didn't have to waste people's time. After that call, I received a prompt appointment and was able to fill out the enrollment form online. As usual with online applications, and often the ones on paper. There just isn't enough room to put down the information you need such as all your doctors, prescriptions and prior medical treatments. So after I I filled out my online application, I took information directly to their office that had all of that stuff so that I didn't have to waste time filling in all the details. I was hoping that they would be able to enter all of that information into their system before my first appointment. It had all been entered! So I just went to my first appointment yesterday with Kelly Morales, a PA (Physician Assistant) who was just wonderful. In addition, I did bring a paper copy of the additional information and again she was able to ask lots of questions directly from that detail. Being obsessive, I also took copies of my latest blood test, bone density test, my last colonoscopy and mammogram results. Again, she was just able to read down all of this information and ask questions. I felt it very important that I had that since I was changing a medical practice which had for 10 years worth of information. She has all of that detail that was relevant to now and the past history. She noted that most people who come in, their answers to doctors, medical procedures, and the prescriptions often end up with answers of " I don't know" which to me is very frightening. It sort of wastes that initial visit time. So we had a very effective first appointment. She was very thorough and I never for one moment did I feel that I was being rushed, which is actually my usual experience with physicians assistance, which is why I like them so much. I know some people are really wary of having a PA as your primary care person, but there is a doctor who is available for the more complicated thing. Please look up what the education requirements are for a PA. You will probably be stunned to find out how extensive their education and hands on experience needs to be before they get licensed. I think that should dissuade anyone from being worried about being treated by them.

Given the scarcity of general practice medical care in Shasta County, Juniper met my expectations…read moreand then some and I have high standards for people I trust with my health.

Amazingly perfect fit of a "caretaker" for my father. When COVID started we thought we might need…read moreto limit in home caregivers, but my parents insisted on NOT reducing them as they are fantastic, caring people, whom my parents having come to truly love. Highly trained, honest and qualified people who care for your loved ones, like you would. Professional and thorough communication with me (the daughter). All this while preserving the dignity of the client. They are a 20 star in a scale of 5! Thanks to Marti, Danielle, Sharon, Jamie and Kat. . .

Now on Larkspur Lane. From round the clock help with…read moreeverything to just driving to an appointment, these gals do it all...with a smile.

So they schedule according to their own needs not the patient's needs or the health of the patient…read more Steve who they say is a supervisor is sadistic and will threaten to cancel all of your loved ones services and will yell at your loved ones. I truly do not know how people are allowed to keep a job acting this way. They schedule at noon at lunch time and do not care that your loved one with a head injury needs to stick to his schedule and can't do activities while hungry. They call you the night before about when you have an appointment which makes scheduling doctor appointments nearly impossible. They have our doc appointments but still try to schedule home visits during or close to those times. They say they are going to be "in your area" so they want to schedule home visit when it is easiest for them. We are supposed to get a certain amount of days per week and if you call to ask why that is not happening they hang up on you and threaten to end your entire case. They say they care about health but that is obviously not the case. They care about their own life and schedule. Trying to be a full time care giver and you can't get something as basic as "who is his case manager?" answered is ridiculous. Are they incompetent or just rude and uncaring or both? Mostly one star reviews saying the same thing. I asked how to make a complaint and they hung up on me. I asked who the supervisor to Steve is and they said "he's it" and refused to tell me. They told me to "call the hospital" but why is it they don't have this info? Every agency has a way to file a formal complaint. But they either are incompetent and truly do not know or are hiding that info. So on top of being a full time 24 hr a day caregiver and being stressed and exhausted and our loved one trying to learn to walk again and missing his PT appointments for the sake of the PT's needs we also get to deal with this abuse from the office when we try to get some info and get his 2 days of PT. If they cancel his home health care... that is called RETALIATION and it is illegal.

Absolutely horrible and the people are very accusing and make false claims against you! The…read moremanagers will stand up for the wrong doing of their employees and are absolutely not there for the patient... they have their own agenda which will never align with the patients' needs!!!

From the get go the patient care was alarming. The first RN arrived 30 minutes late. She had not…read moreacquainted herself with the patient. She saw that he is on dialysis and wanted to know about his diabetes. It took several minutes to covnince her that he is not diabetic even though she said anyone on dialysis was diabetic? She then asked to see our Advanced Directive...she then stated that it was not an acceptable legal document even though it had been drawn and signed by our attorned and had been notarized. She finally said that she would accept it even though it was not correct. Most disturbing that when she left she insisted that we were to only call her service and must not call any other doctor...not even the surgeon who had performed the latest procedure, not the nephrologist who see the patient 4 times a week, and not the cardiologist who is charge of the care She was adamant about this. She could not understand why we weighed in Kilograms (because of dialysis) and apparently had never been exposed to this. In in following visit she was alarmed because since her first visit records showed that the patient had gained 12 pounds. She insisted that her records had to be right and that she would not have made that mistake. She never did get the difference between the kilograms and pounds...and again would not accept that her records were wrong even though we could show her from the dialysis center that our weight records were correct and that she was wrong. It was very alarming to see someone who was so poorly trained and how she could make such incorrect statements that could cause such harm to patients. The system also is very disorganized and no one seemed to know when or who or what the next appointment would be. I feel that our assessment is correct in that we have experienced home ,health 3 other times and both very knowledgeable about the condition of the patient, Hopefully you will reassess your practive before you harm someone else.

Worse Home Health experience EVER! No follow through on scheduling home visits or even returning…read morecalls as promised, I called back AGAIN, but I couldn't talk to anyone because they were all in a meeting!?! :( Call Medical Health Care Proffesionals and save yourself a lot time and effort.

My grandpa had COPD and everyone was always so accommodating and willing to take time to explain/go…read moreover the details. Unfortunately my grandpa passed away December 2024, during that difficult time, the gentleman that came to picking up the equipment showed such kindness and care.

Dealing with Apria for my Cpap equipment rates as one of my most frustrating and bureaucratic…read moreexperiences in my life. From their office staff to the billing to the upper management conflict resolution, they are incredibly incompetent and each person you talk to (when you can get through their maze of their call in phone tree instructions) tells you a different story. Frankly, I think the entire organization is an elaborate scam to bilk millions in insurance payments and that is why they don't care about customer complaints. I switched insurance companies in Jan 25 and had one installment payment of $35 on my Cpap machine. They didn't switch the billings to my new insurance and then said that I because I switched insurance, it voided my previous payments and I had to pay for the full amount of the Cpap. I disputed this and asked to speak to supervisor and I was connected to a Daniel Fesler in Feb 2025, who agreed that should not have happened and he would make sure that my new insurance would be billed. Despite numerous calls to him to follow up, nothing ever happened. However, the worst thing they did was that since according to them, I had an outstanding balance on my account, they sent that to a collection agency and I have been harassed by the collection agency (and accruing late fees) for the last two months! I called him again and he promised he would address the situation and speak to his supervisor, Corey in Redding CA and have him call me. Never heard from him. Daniel said Corey " said he called and left a message". I never got it and asked to have him call me again. Never heard from him. I called Daniel after receiving more collection agency threats and he promised again, that he'd resolve the billing issues and offered to fed ex me Cpap supplies, which I hadn't been allowed to order as my account was "delinquent" for payment. 10 days later, nothing has arrived. Nothing that he told me he would do was every followed through and I just wonder how Apria can stay in business with such utter incompetence and shocking customer service. Everyone wonders why our healthcare in the US is so expensive. I think Apria is a great example of what is wrong with our healthcare system -- extremely expensive, bad accounting and poor customer service. Signed: A frustrated customer.

This company is not worth it. The owner only cares about the financial part of the care. Charging…read moreresidents for care they don't receive. And if it was up to owner residents would only be allowed to be in rooms 7 minutes for all care. Impossible to care for residents thoroughly these residents deserve the best care not worried about if someone is going to check on them throughout the shift. They have lived a long prospering life at the end of their life they should be cared for truly. Very few caregivers actually care for the residents. And the ones that do care get accused of not doing their job. Overall not a good company to work for or care for residents. Please take your family members elsewhere to get the quality care they deserve.

Serenity senior care services did an awesome job with my grandmother. Lizette the owner was there…read moreevery step of the way to answer any questions I had as well as her team! Thank you again for the amazing service my grandma loves you guys!

We've had lots of problems finding good caregivers to help our grandpa last minute when family has…read moreto go out of town so thankful to know about Roslyn team, they have also been easy to work with when there have been issues with scheduling or caregivers we don't like

Roslyn really comes through for you and your loved ones! They are extremely attentive and flexible…read moreas well. They show nothing but compassion to you and your loved one's needs.