They helped with toll issues promptly and the car was clean and in great shape. We drove to key west and back to Fort Lauderdale. Everything worked out great with the car. read more

If you want to ruin your day and spend hours making phone calls, use this company. I made a reservation through Orbitz that clearly stated unlimited miles. However, when I arrived to pick up the car, ADDCAR (TAMPA) told me that Florida residents are limited to only 50 miles and cannot take the car out of state. This was never disclosed in the reservation. Because of this, I refused the service. Despite that, they also refused to issue a refund. Very misleading and unprofessional. I would not recommend this company. read more

Booked a 7 day rental through Expedia. Once we arrived, we were told my insurance was not accepted -- And a have AAA Insurance - Same as CSAA..... I had to pay $40/Per Day to work the issue - no thanks, I've just take an Uber, and refund my money. This is a clear bait-and-switch tactic: quote one price online, then change the terms and cost once you're on site and have no real alternative. I would never rent from this company again and strongly recommend others avoid booking through them. Expedia, you should ashamed of yourselves having anything to do with this company. read more

Booked a rental through Expedia that was advertised as airport pickup. Instead, we were put on a shuttle and taken to a remote off-site location about 10 minutes from the airport. Once we arrived, we were told my insurance was not accepted -- something that was never disclosed beforehand. At that point, with my family stranded and no easy way back to the airport, we were forced to pay an additional $480, plus a $200 deposit that I may not even get back. This is a clear bait-and-switch tactic: quote one price online, then change the terms and cost once you're on site and have no real alternative. Total cost ended up being over $700 for an older Toyota RAV4, which is completely unreasonable. Misleading, predatory, and unacceptable business practices. I would never rent from this company again and strongly recommend others avoid booking through them. read more

Such a scam. Took 2 hours for a shuttle to come pick me up from the airport. Then i waited in the line for another hour and a half (with a reservation/already paid for the rental car mind you!!) Everyone in line before us kept having issues with their cards as they all kept being "declined" because their bank was recognizing it as fraud. Spoke with the RUDEST front desk gal with pink hair, tongue ring, sweat pants... she was so unprofessional and had no customer service kindness even though she claimed she was a supervisor. And lastly-- they wouldn't accept our insurance and wanted to charge $14 extra A DAY for the Sun Pass and that's not even including the individual toll prices each time. I've NEVER had this experience with rentals before and I rent all the time. Thought i'd try this one out since the day rate was significantly cheaper but DEFINITELY not worth it-- would end up being more than your OG rental companies. DO NOT GIVE THEM YOUR BUSINESS. They also do not have unlimited miles btw! Everything was a lie. read more

AddCar - Car Rental Near Me - Orlando, Florida

Scam! Don't use! All the negative reviews are true! My credit card declined the transaction. When we called in, Capital One mentioned it was a high risk/fraudulent company. read more

They didn't have a car, which is mind boggling that they'd accept a reservation weeks in advance and just not be ready for it. I heard someone else complaining that they didn't get a car either. I guess it was too good to be true. Just go with enterprise. read more

Classic bait and switch: reserved a toyota rav 4 online thru expedia. Called when we landed they didn't pick up the phone for 40 mins and there was no shuttle in the designated area like our confirmation email stated. Finally got someone on the phone waited 12 mins for shuttle, they take you off site, dumpy office, 1 person working. We waited 36 mins for his transaction to be done, then the real bs started. A 2000 dollar deposit for security which was not made clear at reservation time. Then i was getting a kia telluride which was considerably larger than we wanted but i do own one so the transition would have been very easy as im familiar with the car. Then they want your insurance info, which ours was fine but if it wasnt what are you supposed to do at that point? That should be discussed before reserving. Now come the best part: counter guy continues to interrupt our transaction taking phone calls speaking in spanish. My husband is fluent and can overhear them discussing that we were there in front of him and three hour wait for a car etc. he gets off the phone and says he's sorry but no SUV you can have a toyota corrolla. At this point 45 mins after my scheduled pick up time I flipped and said nope get the shuttle back and they took us back to the airport. The counter guy and shuttle driver must have communicated about us being pissed about the switch and shuttle driver's attitude was disgusting when he returned to pick us up. What does he care we tipped him already right? Well to add insult to injury hes driving while playing on his phone. Please see my attached pic for proof. When i asked him to put his phone away and pay attention to the road he told me to relax. Wrong buddy. I said while my kids are in the shuttle and youre not driving properly im not gonna relax. And btw i said, i got a pic of u on your phone while driving and his whole tune changed. Please do not try and save yourself a few dollars by using these unprofessional bait and switch conmen. It was a really horrible experience and not the nicest way to start a vacation. read more

AddCar - Shuttle driver using phone while driving - Car Rental Near Me - Orlando, Florida

Absolute scam -- avoid at all costs I've rented cars all over the world and this was, hands down, the most dishonest experience I've ever had. After a long day of travel, with everything closed and no other rental options available, I was told I had to buy their additional insurance or I wouldn't be given the car. Exhausted and stuck, I felt forced into paying $400 for coverage I later confirmed was completely optional -- and unnecessary because I was already covered by my personal insurance and credit card, as I have been for years. This wasn't customer service. This was pressure selling when people are tired, stranded, and vulnerable. If you enjoy being cornered, misled, and hit with surprise charges you don't need, this is your place. Otherwise, save yourself the stress and rent literally anywhere else. read more

Worst experience ever. Total bait and switch. I have rented many cars in my lifetime, especially in Orlando. And I've never been told my insurance isn't "enough". This place is a joke. I can't believe they are even still in business. More importantly, I don't think I can support Expedia any longer because of their association with this company. read more

This place is a scam, i booked as i would with any other rental car company and they said that they wouldn't rent to me because my name on my license was different than on the booking even though its the same name on my passport. they tried to make me pay 300 dollars extra and wouldn't give a refund. read more

HORRIBLE. Tried to charge me almost $400 in extra fees at pickup then wanted to kick me and my young children out into the night. Unbelievable. Stay far away. read more

STOP DO NOT RENT FROM THEM! They will charge you extra for anything and over $500. They falsely accused me of smoking in the car! I do not even smoke . Please stay away read more

This is a lie and pressure based scam company. They will say anything to get you to sign the contract. They will find a way up charge you extra daily. I got a letter from Allstate stating that I did not need additional collision coverage. They ignored it and would not reverse the $50 a day charge. I told them to their face they were a criminal enterprise. The stranger behind me said the same thing. read more

Absolute scam - very low price. arrived to pickup car and sign on the wall said needed 300,000/150,000 from only a few insurance companies - more than I carried - they offered insurance - collision only for 350/week - person in front of me had same issue. Declined the reservation and ushered over to Fox Rental. of course adducer doesn't offer a refund. read more

we paid through scene travel for a car rental for a week (89$). our plane landed a little late due to weather delays and we missed the company closing time by 15 Mins for car pick up. So we just went to the hotel and decided we'd pick the car up the next morning. ADD car rental then decided they would cancel our reservation for the week and try to charge us nearly 500$ for a new car rental. The shuttle driver for ADD car rental was also scrolling on Facebook while driving. scene refunded us and we went with a new car company read more

I rented a car in Fort Lauderdale through Expedia and selected AddCar simply because it was the cheapest option. In hindsight, that was a mistake. From the moment my travel companions and I arrived, it was clear this rental experience was not going to be a good one. The male employee who checked us in was borderline rude and not particularly helpful. We were also required to place a $500 security deposit, which can be held on your card for up to 30 days. This was not clearly disclosed during the booking process on Expedia. I eventually found it buried in the fine print, but it was definitely not obvious at the time of booking. When returning the vehicle, another male employee asked to see my Expedia email confirmation to "verify the charges." I questioned why this was necessary, but complied. He then took my phone and searched through my email himself. When he handed my phone back, I noticed Expedia was typed into my email search bar. This made me extremely uncomfortable, as I did not give permission for him to search my personal email. I'm sharing this review to warn other travelers: if you're looking for the cheapest car rental in Fort Lauderdale, just know that you truly get the service you pay for. Be aware of the hidden deposit, the lack of professionalism, and the overall uncomfortable experience. Saving a few dollars upfront wasn't worth it. read more

I didnt read the reviews but after my experience agree with all of the 1 star reviews. This is a SCAM!! I was charged for a insurance transfer admin fee ( which is no where on the rental agreement), charged for tolls when i never ever used a toll road - The funny part with this being I was charged this on my CC the same day when i picked up the car - So basically I used toll roads before picking up the Car!! Came to return the car and the facility was closed with the roads blocked off since they were repairing the road - clueless where to return the car - I had to wait until someone arrived luckily and I nearly missed my flight. AVOID!! AVOID!! To all those who have had the experience, I request you to report this to the consumer affairs of orange country - https://www.orangecountyfl.net/NeighborsHousing/ConsumerProtection.aspx I think they are running a scam with the insurance!! More the people report this more the county govt can take action against this business!!! read more

Travelers and renters beware! This company is terrible. I had to book a compact car rental while my car was being repaired. Through Expedia, I prepaid the full amount for a 19 day rental. When we arrived, right out of the gate, the attendant was extremely rude for no clear reason. I think he was prepared to have an upset customer. When I gave him the usual license and credit card, he snapped 'give me your insurance declaration pages'. It took me a few to pull it up on my phone. After review, he informed me that I would pay $15/day for declining their insurance and using my own coverage. When I asked why he snapped 'its in the Terms & Conditions'. When I argued this he just continued to repeat this. I eventually asked to cancel this as the charge would double my rental fee. I noted the invoice notes 'All taxes and fees included'. He just told me to leave and take it up with the booking agent. When I contacted Expedia, I got ZERO support as the 'admin fee' for declining their coverage is buried in their T&C. It makes not sense, but they have created this convenient bait and switch so either you cancel and incur the rental cost as you are deemed a 'no show' OR you must rent and pay double what you prepaid. Absolute scam and shame on Expedia for having these companies as 'partners'. read more

I wish I could give them no stars. This place is a scam. From the time you walk into the building something seems off and when you think you've gotten past one hurdle of them trying to get additional money out of you they make something else up. After I provided proof of insurance the guy there said there was an additional fee of 15.00 per day to transfer my insurance and I needed to give him 2000.00 for them to hold. Everyone of us who were there left without a car. Additionally they guy there is very rude and will call his friends to talk about you in Spanish and use very derogatory language. I ended up going back to the airport to Avis and they never once ask for insurance or required that I give them an additional 60.00 per day or a 2000.00 hold And unlimited tolls were 13.00 a day not like this scammy place charging 25.00 a day. They need to be shut down from doing business. read more

We walked out of the rental place after they tried to charge $40.00 per day for insurance after showing them we had all the paperwork insurance from Geico. They claimed our 2011 car insurance was not sufficient for their collision which was totally untrue . read more

So... read the reviews and decided to go anyway. Printed my insurance policy declarations and headed over. Fort Lauderdale. Flight on time, shuttle pleasant. A bit too long to get the car as there was only one counter person. The company required $300k liability AND $300k personal injury. I did pay a nominal fee to close the gap. There is a credit card hold. Mine was $300. Car was nice. Clean in and out. No odors. Tiny bits of wear & tear damage but was videoed upon delivery. Return was also a little slow, one person at counter and upset renter (insurance issue). Car videoed again. Had final receipt before I made it to airport. read more

AddCar - Car Rental Near Me - Orlando, Florida

I booked a one-week rental through Expedia in early November for $144 total, including insurance. The reservation was through AddCar/OC Car Rental (Orlando, FL). When I arrived, the rental counter refused to accept my debit card unless I purchased their in-house insurance--something never disclosed during booking. They later used that same debit card for the deposit anyway. By the time the rental ended, I was charged three separate times by the company ($341.25 at pickup, $586.36 after drop-off, and $181.13 a few days later) for a total of over $1,100--more than seven times my quoted rate. None of these amounts appear anywhere in the signed agreement or invoice they gave me, which only shows a total of $504.71 plus a refundable $200 deposit. The car was returned without any issues, yet no deposit was ever refunded. I contacted Expedia multiple times and was told this was the "highest level of escalation" and that they couldn't intervene because of the supplier's policies. The problem is, these are not policies--they're unauthorized charges. Expedia should not be partnering with companies that repeatedly scam travelers through deceptive practices. A quick look at AddCar/OC's Yelp and BBB pages shows many customers reporting the same experience. I've filed disputes with my bank and the Florida Attorney General for fraudulent overbilling. If you're renting a car, avoid AddCar/OC Car Rental and be cautious when booking rentals through Expedia. The platform does not protect customers when a partner behaves dishonestly. read more

I rented from them in Tampa, they charged me for 2 days, I returned the car a day early by 1 day plus the put a 300.00 hold on my card. The hidden shit in the contract is ridiculous and I have been arguing with them for weeks on my deposit..which by the way they hold for 30 days???? Why?? Rip off..complete rip off read more

TOTAL SCAM! Do not ever go through this company. They will continue to try to add on more and more fees even when you have a million dollar umbrella insurance policy that is not enough for them!! They want to charge ridiculous amount for tolls and require a high deposit. The whole company is shady and please save yourself the headache!! They are located offsite from the airport, which is a huge pain in the butt anyways and then I ended up having to go back to the airport to rent from a legit company. read more

SCAM I rented a car through expedia for a month. I confirmed with my auto Insurance that I was covered for rentals. when I arrived I was told my limits were not High enough (they required 100/300 with 500 deductable) and that I could not change my limits to meet their requirements because they had to be in place for 60 days. To purchase their insurance would be an extra $50/day or $1500 for the month. None of this was present on the rental agreement. It is a SCAM read more

I'd give it no stars if I could. it's a scam. Don't go there. They charge insurance that's already been paid or that you have. guy at the desk is beyond rude. read more

SCAM ALERT - they took my reservation made me wait in the sun. Then transported me to the place in un-conditioned vehicle just to tell me go f myself. read more

Scam! Scam! Scam! Booked and payed for everything ahead of time. Payed for insurance and booking ahead of time. Waited almost an hour in their office and then we got a very rude person at the desk and they told us it was an extra $50/day for insurance. Keep in mind we already pre paid $110 online for insurance. Wouldn't give us a refund and then left us stranded with our only option to uber, terrible company. Wouldn't even take us back to airport. read more

this rent a car agency was the worst experience I have ever had. ordered an SUV but they gave me a minivan. The minivan had multiple dings when I inspected it. The attendant was not prepared upon our arrival and the lack of a reliable internet connection created 45 minute delay. At the time of drop off, they agency was closed and no one.arrived to transport us back to the airport. There was no explanation even though we called the day before and they assured us they would be open at 7am. I have called 5 times and finally they called back and asked us to wait 25 mins if not ride uber and we waited for 45 mins no one showed up and I called again and they asked us wait for another 10 mins and they said it's not their fault, the traffic back up. They told us to use Uber at our own expense. My insurance (State Farm) was not excepted so I had to pay extra in order to insure the vehicle, something that never happened before. Total fail! I will never ever use this company ever again. read more

SCAM ARTIST DO NOT RENT FROM HERE. I rented a car from here and was given the price of 70 for the week which was about 30 cheaper than reputable companies so foolishly I reserved it, via ORBITZ. Upon arrival they picked me and the family up and drove us off site to a weird secluded area. I was then forced to pay another $370 dollars for insurance. They advised since my personal policy didn't carry $300,000 in liability I could not use it. Who carries that much in liability!? I had no other choice as the family was tired and ready to get to the hotel and we were taken from the airport and they would not drive us back. On top of that they are all so RUDE! Orbitz also did nothing to help me you might not want to use them either, I wont be. read more

They scammed me on an up charge and basically said if I don't pay it then no car. Not the price quote on KAYAK.

If I could give them zero stars, I would. I paid in full prior to arrival, then was charged over $200 onsite for "daily admin fees". I dropped off the car, was told everything looked great, and received another charge of $207 when I got home. They are extremely rude, shady, and will do anything to scam you out of money. read more

It is purely a scam business, and I don't understand how can this be even allowed to exist in U.S. Their goal is to trick you in with some affordable price and then once you come in, they will find excuses to charge you more. And ask you for a $1000 deposit, which is a joke. I ended asking for a full refund from Expedia, otherwise I would have called cops. read more

I bought the insurance online, but when i get to the store they tell me it's not good enough for what they need. So we try my insurance also and it's still not enough. They want you to have a $300k liability. you get there insurance and it's $60 a day that you have they car. DO NOT COME HERE THEY WILL SCAM YOU. read more

Reserved rental thru Expedia in mid feb. paid Expedia around 1/2 the amount, upon arrival at MCO, waited over hour to get picked up, they did not have my reservation even though I had proof of email from Expedia, miraculously after about 1/2 hr they found it. Wouldn't take my insurance card (State Farm), had to call my company and they sent the letter with plenty of coverage. Also said they wouldn't except my chase credit card as insurance also, asked him why and he said "cause maybe we r a small company". Had verification letter from Chase and still would not use. Was quoted online from Expedia that our cost was $285 because I had to return vehicle to Sanford international, which the extra charge was like $127 which was fine, knew that when we did it. We booked full-size suv for $31 per day for 5 days Plus the $127 which made it $285. ( thought new federal law required full disclosure upfront). After they added an extra driver $50, I fully understood that was going to be added to total. So the print out they gave me was around $480+. Like one of the previous reviewers, they added $75 because I was using my insurance .I still can't figure out, toll coverage, like if you didn't pay and you went thru a toll and didn't pay upfront you owed them $25.00 plus the toll. Put a hold on my Chase credit card of $2000.00, that's right two thousand. Asked the guy several times where was my prepaid to Expedia $157 on the invoice and he could not show it cause it wasn't on there. So if I signed it , it would of cost $480+ the 157 already paid on a 5 day $31 rental per day. I told him this was the biggest scam/ bait and switch, and some other Kentucky words and I asked him to get a copy or let me take a picture and he had the quickest hands and grabbed the contract back and said since I didn't sign I couldn't take a picture or get a copy. Went back to airport went thru enterprise took about 15 mins once back at airport and we were on our way. Sorry for long review. The lady that came in after us had similar experience and the only good thing I can say about Addcar is they did take us back to airport in their shuttle. I immediately called Expedia on way back to airport to request my original $157+ that came out of our account in February at original booking. Might as well have been explaining it to a 3 year old, sorry to bring an ag into, all three of ours were 3 at some point. Had to call them back, they said they would look into it, next day received an email from them saying after talking to Addcar they would not refund my money. My follow up email to them after there refusal of refund I told them that I will send my info to Florida's Attorney General along with BBB. Within minutes they called me, but I was away from phone. Called me later said they were going to call Addcar again to request a refund. Addcar told me when I walked out that I had to call Expedia for refund. I called my bank and they opened a dispute case and immediately refunded my money. Yesterday , Expedia via email said now we have been approved to be refunded our money, and obviously Chase will get their money back. Sorry , very long story, I'm 65 and have never had someone try to scam me like this in person. Shame on Expedia to allow this company to use their platform to scam people and shame on Addcar for scamming others. Only reason for 1 star cause it doesn't allow a negative star. But on the bright side they did give us a ride back to airport along with the other group that didn't fall for it, driver wasn't to friendly at that point, tipped him earlier when he picked us up from airport. sorry again for long post. We landed in MCO around 2:15 pm after fraud situation got on the road around 6:30 pm read more

Total scam company. Don't waist your time or money. No one was there when we showed up and when the girl arrived she was unpleasant. Told me I didn't have unlimited mileage even though it was on my reservation. The type of car I reserved was not even there anyway. The booking agencies should take warning and not have this fly by night company on their website. read more

If I could give this negative 5 stars I would. BEWARE! Do NOT book with this company. I'm still in the middle of disputing this with both Expedia and my bank because this company is a FRAUD! The manager is a fraudster who tries to rip you out of an insane amount of money when you try to pick up the car. We were with 2 other couples trying to pick up their reserved car as well that had the same issue. All 3 couples left without a car and without a refund and had to find alternative transportation on our trips. Horrific experience. I'm convinced the only reason he's making money is because he tries ripping people off at pick up, they leave without a car, and he gets to keep the money. Shame on Expedia for partnering with this company. read more

01/16/2025 ORLANDO, MCO: addCAR (+JC &OC) is Absolutely the worst car rental "company" experience I have had in over 25 years of traveling. I prepaid through Economybookings.com 5 months in advance for a full size sedan and wrote a note that I would be picking up the car at 10PM as my plane arrived in Orlando, MCO 1/15 around 9:30. My plane landed, got my luggage and I called addCAR (hazeltine rd) around 9:54pm and spoke with a J. Velasquez(?) who said that the office had just CLOSED (even though it was a few minutes before 10PM), their closing time. I said I was only 1-2 miles away waiting for a LYFT from MCO to their office, he said they were CLOSED, I could NOT pick up the car tonight but CONFIRMED my reservation and said to come back the following morning at 7am when they open.... I had to pay $50 to get a lyft from MCO to my hotel in Kissimmee (30miles or so). 1/16 7:13am: When I went to pick up the vehicle, a rude short young hispanic girl told me that they did not have my vehicle, they only had a MINI VAN & that it was going to be $40 MORE per day on top of what I prepaid. I told her that not 10 hours ago, her colleague (J. Valasquez) verified my vehicle was READY for pick up! I asked if they had rented any vehicles in the first 15 minutes they were open & she did not give me an answer. I asked to speak to her manager and she said she was the manager. She was condescending and threatened to have the cops called if I didnt get out of her office even though I had a CONFIRMED reservation! She was EXTREMELY RUDE, on her phone, in her 20's, hispanic and overweight and claimed to be the manager. She should be fired for her customer service. Economy Bookings has her on record yelling at me as I was calling customer support to assist in the booking but nothing was settled and I never got my car because I refused to pay an extra $40 PER DAY (7 days) for a MINIVAN that I would have never rented to begin with.... Still waiting for a response from Economy Bookings but I will NEVER rent a car from "addCAR (+JC &OC) Rental Company" ever again! The rude overweight hispanic girl needs to be fired, I've worked in Hospitality for 25 years and had never been treated so poorly.... seriously... On top of this, it appears to be one of those "scamming type" of car rental company's. addCAR (+JC &OC) seems to bait and switch guests then force them to purchase inflated SUNPASS/TOLL/HWY passes and insurance as noted on the sign when you enter the office. Also, the "office" is a little hole in the wall in some random business park. addCAR (+JC &OC) is also part of another off-name brand of car rental companies.... AVOID THESE 2 AT ALL COSTS! TRUST ME, YOU'LL BE SAVING YOURSELF A MAJOR HEADACHE! + The rude, overweight hispanic girl... J. Velasquez was fine to deal with, he was great, she was HORRIBLE, probably why she didnt give me her name although she said she was "The Manager" read more

Too good to be true and very scammy. Their daily rate seems super cheap then you get there and they don't accept your insurance and it's twice as much as the rental to pay for their coverage. Read the fine print to make sure they accept you insurance if you're going to take a chance on this company. We wasted a lot of time in travel, $30 non-refundable cancellation fee and a whole lot of frustrations just to end up getting an Uber to our destination. Save yourself the headache and anger and go with someone more reputable. read more