I overall really liked it such nice staff the front desk lady was so polite to me! I just wanted…read moreto see if ford was right for me and it sure was me and my kiddos will love it! 10/10 definitely visit

I had an invitation to a special sale for previous customers but hadn't responded to it yet but…read moreseeing as I was in town I dropped in. I spent 20 minutes wandering the lot and then went into service to check on any recalls on my 2017 Explorer. I then went into the showroom where there was numerous sales people talking to one another and very few customers. After 10-15 minutes I then wandered back outside to look at more inventory. Not once in the entire time I was there did any individual say good morning or can I help you. I'm quite disappointed as I'm seriously looking at upgrading our Ford Platinum to a pickup truck but having second thoughts about where I deal .

Took the car to change battery and replace fuse assembly. Prior to taking my car over there, I only…read morehad one problem and when I got it back, my five year old car, acquired FIVE new problems! My stereo, fobs, locks, camera and the alarm system all stopped working! In addition, it took me a whole week to get the car back. Al was looking for a part for me and quoted me $844 for a part that should only be costing $100-$50 . Rip off! After i got my car back, with the additional new different problems, Al then proceeded to tell me that he will be charging me more labour on top, to fix something he completely neglected in first place! This service is ridiculous and would never be going back there again!!

We were cottaging in Midland area and needed our car serviced. Toyota could not see us for a week…read morejust do a diagnosis. We took our car to Little Lake/Napa and got great service. They diagnosed it that day and already sourced out used and new parts. It was big job to replace rear differential. When we picked up our car he took us out back to show us the used differential. Great service. Very busy garage but got the job done for us and squeezed us in to diagnosis. Happy with service especially during the busy summer season when out of towners are in the area and require servicing.

Very reasonable and great value. They were able to fit me in even though they were very busy bc I…read morewas having an issue where my car would need to be boosted every few days. At first when I got it back the problem seemed fixed but then it got worse and had to be boosted every time I had to start it. I called them and they immediately took my car back in. They have been great and worked with me when it came to the costs as I am a single mom with very little extra money for these types of expenses. I used to go to a different shop but I will now only go here as I did not feel like they treated me like I was stupid or like they could take advantage of the fact I do not know much about cars. Very happy with everything. Thanks guys for being respectful and providing great service.

Dealt with shania. What a terrible liar of salesperson. The whole dealership tried to scam me…read more 1. Raised car price not same as auto trader or guru 2. wanted 1k deposit to give me a quote over phone

Inquired about an SUV and 5 min later they raised the online price on Car Guru and Marketplace…read moreThen they asked for $1000 deposit to give me a quote Very fishy

Steve Jacklin and his team are great and provided service that would make me return again. Murray…read moreNeal showed me a few different options as per my requests and answered all my questions. They were fair with price and GM 0% financing couldn't be beat! From the first time I walked in the door to the time of pick up they made sure everything was perfect. Marcy also worked wonders getting quick response from lending provider and a few days later with follow up call to make sure I was completely satisfied. Thanks again Julie Edwards

Unprofessional, rude, and just simply lazy is the best way to describe the team at CARSTAR. It is…read moreone thing to have a bad day at work or to make a mistake, but at some point it just becomes pure ignorance and unprofessionalism. I waited over 3 weeks for my insurance company to let me know if my car was going to be a write off or not only to find out that CARSTAR went ahead with the work without the approval of my insurance company, stating that there was "a glitch in the system" therefore miscommunication happened and they thought they "got the green light" when they hadn't. I let that slide, thinking that if the work was done well, then there wouldn't be an issue. When I went to pick up my car over a month after the accident, all my lights were on still and I went back in and told the staff. They immediately hooked up my car and found out the wires were sliced which they would have already known if they had completed the work properly in the first place, not to mention that the reason why it took even a few days longer was because they said they were completing the computer work and detailing my car (the detailing is a whole other story). Then to make things worse, to fix the problem for the time being, they cauterized the wires and put tape on it and told me it was driveable. Then when I went to pick up my vehicle I asked for all paperwork and found out that it was almost $6000 more work done to it and it still wasn't finished. When I asked why they wouldn't have wrote it off they all shrugged and had no idea. Unprofessional doesn't even begin to describe this entire situation! After putting pieces together, my insurance company wasn't going to write off the vehicle after Andrew and his team at CARSTAR started the work without the approval because too much money was already put into it. My insurance company also directly told me that certain stuff that was repaired should have never been repaired because they didn't approve it. It has been almost three months and every time I get in my vehicle, there's something wrong. Also when sitting in the waiting room at CARSTAR, Andrew and his colleague both laughed and joked about other customers in front of myself and another woman stating "customers are always right" as they rolled their eyes and said "we do a lot of smiling and pretending". If anyone has to bring their vehicle somewhere for repair, I 100% DO NOT recommend Tom Smith Chevrolet and CARSTAR in Midland.

I brought my vehicle to Carstar on the recommendation of a collegue that had his vehicle repaired…read moreafter receiving hail damage during a storm. Excellent job on his vehicle! I was very impressed to say the least. The staff were knowledegable and handled my repair with the upmost professionlism. They took care of all the paperwork and had a rental for me as well. The quality of workmanship was fantastic and it was completed on time. They even cleaned my car and shined it up. It was like getting into a new car again. Keep up the great work! Definitely a place to have your vehicle repaired.

Terribly disappointed in the treatment and service by the owner Mark at Beacock's Auto Service. My…read morebrother dropped off my mother's pick up and specifically asked to check the differential that is all. Mark (the owner) took it upon himself to check all the brakes which he was NOT asked to do. He raised his voice at myself and my mother stating he wasn't going to argue with us. He claimed differential was fine and flip flopped on his story about there being a crunching noise, which there isn't nor did my brother tell anyone that there was. He lied several times to justify why the inspection of the brakes were done. He told my brother he didn't look at the differential but told us he did. He told me I was a piece of work for questioning him. Curious how many people he treats like this. Very rude, condescending and likes to try to intimidate women. I recorded the conversation after he started raising his voice. Then I was told I was rude. Zero stars, do Not recommend!!

I have known Mark for over a year. He is very honest, friendly and knows what he is doing. I…read morerecommend Beacock's.

I drive 40 minutes to bring my car to Brandon at DCB. He knows TDIs inside out and has been able to…read morequickly diagnose and repair every problem my car has had quickly and at a very reasonable cost. I won't bring my car anywhere else!

If you have an off warranty VW diesel, you should be taking it to DCB Automotive, period…read more If money is no object, your local VW dealership might be okay; otherwise, DCB is the best. Dealing with Brandon and his team takes a lot of the worry and expensive out of vintage VW diesel ownership. Very highly recommended.