I started with ADAPT a couple months ago for pool therapy. I saw the owner of ADAPT, and I enjoyed my first meeting with them. He said he would be my pool therapist and took me to see the pool which is next door to the office at America's Kids Unlimited. They called and asked if I would mind going on into a group therapy scenario, and I said that would be fine. The group therapy was with Jan who hadn't looked at my charts and had no clue why I was there. I did what I knew from my previous therapy, since she didn't give me any instruction. I said I would get my chart sent over, because I have an L5 break, neuropathy, and advanced arthritis and need a regimen. The first day I felt completely invisible with Jan, so I went to the front desk when it was over and asked to order my paperwork from my previous therapist. They said they sent for my paperwork, but she later said I did not request anything. I walked out that day. With subsequent follow up sessions, II had the flu, so I had to skip therapy for three weeks PER DOCTORS' ORDERS, I waited to go back until I received doctor's clearance to re-enter the pool which was last Friday (being sure to notify ADAPT EACH SCHEDULED TIME). When I came back, Jan made a big deal about it and said I needed to be re-examined. I said it wasn't necessary and just wanted to get back in the pool. Jan is the problem here. I arrived 15 minutes early as requested. Jan came in three minutes after my appointment time, and I went to shower before getting in the pool. I try to go into the pool on a slip proof floor, but the door was locked. I walked around on a slippery floor to try to get in the main door which was also locked. It was very dangerous for me to walk on this floor with wet feet and being disabled, and I slipped and almost fell in the process, but my caregiver broke my fall. I finally get in 15 minutes after my therapy was supposed to start, and I mumbled something to myself
about getting started so late. Jan yelled at me and said well you missed three weeks already, so what is the big deal about 15 minutes. She screamed at me like a sergeant; she was very rude to me! I just said I was done at this point because I want nothing to do with her. You should not treat a disabled person like this. She is a caregiver and treated me anything but professionally. I went back to ADAPT and spoke with the front desk person and said I cannot work with her. I then spoke with the owner and said I won't be treated like that. He said they have no one else to be my therapist. However, the very first day, he told me that he would be my therapist, so he lied straight to my face. He said they don't have a place for me there now. I saw Jan in the parking lot, and we again had words with each other. I called them afterwards to try to settle everything; she said I lied to them when I missed the appointments. They again tried to place fault on me by saying I missed three weeks, but my caregiver called to cancel these appointments per my doctor's recommendation. However, my doctor told me not to go in public places, especially around children, because I had the flu. I have a witness for everything that happened. I deserve an apology from them, and I would like to receive one. read more