Very disappointed in my long distance mover! It's been awful!! The people that they sent to take my items to storage were all Hispanic and didn't speak fluent English, so that was definitely a problem. The gentlemen that picked up my items in TX evidently didn't leave all my personal belongings to be stored for a month, because several boxes and personal items never did get here; even after I reported them missing. I was told one thing by Adams and another thing by CSI-PROS, Adams claim agency!
First of all, the movers broke the driveway at the house in Texas a little after 11:00 pm on Friday, June 28, 2019, when they were driving away. (Needless to say, I had already closed on the house in Bastrop.) If I heard the driveway breaking by the front door, I am positive they heard it, but they just kept going, even though I hollered at them to stop, they weren't going to stop.
I reported the damage to Adams the following day, June 30, 2019, and they told me I had to make a claim to CSI-PROS. CSI-PROS said I couldn't prove that they broke it! I told them that my neighbor heard it and saw the damage after they left. My realtor and her broker also knew about it and were angry about how irresponsible Adams was.
Now I realize that I am missing several tubs and boxes that had my new Christmas lights that were in tubes on a reel; telephone colored insulators, kitchen spatulas, towels, and small appliances; a queen bed frame; several parts of my patio table; they destroyed my clothes steamer; they destroyed my stand that held my TV folding tables, as well as two wall shelves, that weren't even protected, and several other items were damaged! This has all been reported to both Adams and CSI-PROS! I don't understand how they can do this to people and still be in business!
By the way, I also got something that wasn't mine and when I finally got to the side wall in my garage, I reported it to Adams and a gal called back and asked for the # on it, which I gave to her; she said they would pick it up the next time they are in the area, but I doubt anything will be done! This item is quit big and I don't want it! It's not mine!
I was also disappointed in the driver that brought my items to Nebraska, because he wanted to get out of here as quickly as possible and didn't care that things were missing. I told him that the queen bed frame was missing and he said he didn't have it! I asked if he would report it and he said I would have to file a claim! When I did that on a claim to CSI-PROS, they said it wasn't on the manifest! And I should have checked it before they took the items in TX; I am only one person and I couldn't be everywhere when they wrapped things in blankets!
I asked CSI-PROS about all of this and it was my fault! I had never had to move this far by myself, but I do know one thing; I won't ever use Adams again!
I suggest if you do use Adams and you are moving you items a long distance, check everything they put on their truck to make sure they have put it on the manifest! Also ask for a clear clean copy of the manifest; I could not read it and didn't get a clean copy until it was too late!
Heck, the Hispanic guys that loaded the truck told me to sign the manifest before they had written everything down on it! I signed it only because I thought they were honest! Big mistake!
The guy that delivered my belongings to my new home in Nebraska, said I had to sign the manifest and pay before he could even take anything off the truck! Plus an extra $225 to take three items down stairs. I had to get another company in Lincoln to take the rest of my items down stairs and it only cost me $177.65; for 5 big items!
This was the most stressful move I will ever make! Next time I will ask friends or anyone who won't charge me the amount I had to pay for this move. read more