Saw Dr Richard E Klein 1-2 years for jaw popping and TMJ issues after an auto accident. Not only is…read morehe knowledgeable, skilled and thorough in his assessment, explanations and treatment but he is extremely kind and compassionate. His staff is second to none. Still miss the staff neck/jaw massages and the comfy waiting room massage chairs! Highly recommend Michigan Head & Neck Institute.

I came here with a bad ear problem that I got after abdomen surgery…read more Dr Klein knew just what to do to help me immediately I'm glad someone told me to come here

The doctors are both great, the front desk leaves a lot to be desired. I'm always amazed when I…read moreenter a medical facility and the front desk staff is rude and snarky. We can hear you out here in the lobby. Both me and my husband required surgery and were pleased with both doctors and the outcome of our respective procedures. I would go back if I didn't have to deal with rudeness at the front desk. I'm sorry if you ladies hate your jobs or the patients, but either suck it up or find another job. Pretty sure you are all qualified for McDonald's.

Initially went here because I had an inner ear infection that just wouldn't go away and they gave…read moreme a hearing test. Finally, the inner ear infection was cured, but my hearing was a little below par - fore!!! The doctor told me that hearing aids were like $3,000 or above! Yikes I told him - I can't afford that!! He said well you live in Wayne County right? I said yes. He said you work in Wayne County, right? I said yes. He then said that I was eligible for assistance!!! OMG - I said well, give me the referral! So, I had to go to Michigan Works in Livonia and talk to a man about rehabilitation services and how not being able to hear and understand students affected my job, in which it did. How many ways/times can you say huh, excuse me, what did you say, can you say that again, speak up!!!!!???? I had to prove that I was sick, easy my medical records at my house is inches deep!!!! Ohhhh.... So, next thing I know I am approved! My medical insurance provided $1,000 and they picked up the rest. So, in essence, it cost me $0 - how much better can that get? So, now I have my hearing aids from The Hearing Center of Excellence, thank you very much and did not have to pay a dime! The only thing is the batteries are only good for about two weeks. Luckily The Hearing Center has a club that you can join for $20 and for another $20 you can get a whole box of batteries. So, whenever I run out of batteries I just go up to the Center and give them $20 and they will give me another box!!! Not bad and I think this saved my job!

I felt scammed going here. Didn't listen to my problems. Long wait times. Horrible front desk…read moreemployees. I would never step foot in here again. Beautiful office, horrible experience. Don't waste your time or money.

My favorite Office ever! All of the staff and all the doctors have always been so welcoming to me…read moreand my family. The office is always so clean and I love that they call me two days before my appointment to remind me that I have one coming up. my nurse practitioner Dina is truly the best. She always takes the time to listen to all of my concerns and come up with solutions.

I've been going to this office for a long time for my allergy injections. My treatment is going…read morewell it's a very successful treatment .They are a stickler for following rules as far as staying your 20 minutes after injections for safety's sake. If you're not willing to stay on track or follow the rules don't bother coming. The doctor specializes in ears nose and throat and I like his personality. This is an office that is located downriver in Riverview on King Road. In addition he has his office on Inkster Road in Garden City.

Dr. Kubek is an excellent Ear Nose Throat doctor! He is professional, personable and informative…read more Dr. Kubek was informative on my condition and provided options with all of the risks and benefits of each one. He performed surgery on my sinuses and made sure discomfort was minimal. I highly recommend Dr. Kubek for anyone who is looking for an ENT. You won't be disappointed!

I met Dr. Stachler at the DMC many years ago. I was referred to him for BPV, which he has treated…read morealong with Kara from the rehabilitation center he referred me to. Top notch care from the receptionist, PAs, students and Dr. Stachler. Caring throughout from taking a history and during procedures. Excellent discharge instructions and follow up. Dr Stachler has a wonderful sense for his patients.

This doctor actually cares about his patients. He is kind, thoughtful & very down to earth…read more I have seen him for several years & would recommend him without hesitation.

I was in their waiting room for over an hour before being seen. When they made appointments for me…read moreI requested for appointments in the afternoon, not only were my appointments made for the mornings, but they were made a week after they told me they would make them. When I called back to reschedule, I was put on hold for over 10 minutes before I hung up and called again. I was answered immediately and mentioned how long I was on hold before I called back. Instead of apologizing and trying to rectify the issue, the receptionist just said "how can I help you" with a lot of attitude. THEN told me that she made the appointments in the morning because I told her to. Now I understand that the customer isn't always right, but that is not how you handle a disgruntled customer. To say that this office has awful customer service skills is saying it lightly. I hope they make changes to the office staff soon or at the very least, train them in proper customer service skills because the doctor is very pleasant and knowledgeable.

If you'd like a demeaning staff, over-priced appointment, and extreme waiting time, then here's…read moreyour doctor. Not very impressed when two medical equipment salesmen come into the office unannounced and get in immediately while the patients needing actual assistance are having to wait an additional half hour. Not a good experience.