Had good help with audiologists Rachel & Manuel, but trying to get thru on the phone is a battle…read more Constantly on hold, before they got to me, then on hold AGAIN while they 'pulled up Manuel's schedule'. They never got back to me. I finally hung up, after editing on hold 10-15 minutes total.

Do not go here! The audiologist office refused to see my husband who was ten minutes late for…read moreappointment due to Inkster road being closed and we had to detour. He had 20 minutes left on appointment scheduled time. After a long drive this was very upsetting after waiting a month for an appointment. This office is not patient friendly.

The issue started at the front desk. I was on time for 8:30 appointment with Doctor Seel and…read morehanded the lady my insurance card and ID. I asked her to not scan or copy my ID (she was taking pictures with a cell phone of my cards). She said she would need to ask the Doctor if that was ok. She came back the reception desk and said the Doctor would not be able to see me. So, I never made it into the office. Because I don't want copies/pictures of my ID in their system (cell phone), I was denied medical service. Unreal!!

I scheduled an ear cleaning and I carry Blue care network, I was told my previous referral was not…read morevalid the day before my appointment. I had asked specifically if I would need one and was told when making the appointment and on my follow up call that it was fine. After confirming my appointment 3 times I would expect the office to actually see if they can get paid.

Visited the Novi office for the first time today. Had my appointment with Dr. David Seel as a…read morereferral from my family doctor. I could not have been more pleased with my visit. Check in was very simple and I did not have to wait to get into exam room. A very pleasant assistant took my medical history and asked about pertinent issues related to why I was there. Dr Seel came in a short time later and asked questions and listened to my answers before starting to exam me. He told me what he was going to do before he did it and why he was doing it. After the exam he told me what he found and what he thought the next steps should be. The whole time I felt like I was part of the process instead of being left out or treated like I could not understand what he may have to say. Dr. Seel and his staff were very professional, friendly and helpful in getting me in, getting me examined, and getting related appointments made. I am very happy with this experience and would HIGHLY recommend this doctor for your ENT needs.

Sargent Eric W Prefoms unnecessary surgery on my ear [as…read moresubstantiated by several after the fact specialists]. Left me with poorer hearing and the lack of taste for the rest of my life. Food tastes terrible and always have a bad taste in my mouth. Even water is bad tasting. I can't find anyone or anything to help.

I started seeing Dr. Natarajan in December of 2019. It all started on Thanksgiving morning, 2019,…read morewhen I shot at a deer while hunting. I waited 2 weeks before going to my Ears, Nose and Throat doctor who confirmed my hearing loss was permanent and highly recommended Dr. Natarajan to me. On my first visit to Dr. Natarajan I went in screaming and kicking because I could not accept the fact that I may need hearing aids. My thought process was 'hearing aids are for "old" people and I was only 65 years old'. Dr. Natarajan sensed right away my reluctance and calmed my fears by noting 2 things to me 1) Nobody will even notice you are wearing hearing aids because so many people, today, are wearing 'things' in their ears (like ear buds, etc.) 2) If you can't see you wear glasses so if you can't hear you wear hearing aids. That second statement really hit home because I have had poor vision most of my life. I finally gave in and we proceeded with the hearing test and hearing aid fitting. Over the years I have visited Dr. Natarajan many times for either insurance sponsored new hearing aids and routine maintenance which the Doctor executes in a timely manner right in her office. There were a few times that my hearing aids had a mechanical problem and needed to be sent out to the lab to fix. When hearing aids have to be sent to a lab, Dr.Natarajan always expedites the process so you do not have to wait very long for your corrected hearing aids (usually within a week). PLUS. she provides 'loaner' hearing aids until your hearing aids come back repaired. Once my hearing aids suddenly broke down a day before an out of town vacation. I called Dr. Natarajan about my predicament. She brought home some loaners and I went to her house to pick them up, Vacation saved! Now that was 'top shelf' customer service. Dr. Natarajan always treats your money like it was her money and always finds the most cost effective solution for you. As noted above, Dr. Natarajan is very experienced, knowledgeable, and most important to me, is that she is always friendly, greets you with a smile and has a very comforting 'bedside manner'. Dr. Natarajan has a big, clean office conveniently located on Northwestern Highway in Farmington Hills. Her building is easy to find and has plenty of handicap parking for those of us who need it. Dr. Natarajan's staff is a mirror image of herself, being extremely kind, courteous and with customer service that is second to none. As you can see, I would highly recommend Dr. Natarajan. My only hope is that she out lives me so I will not have to find another audiologist.

Excellent care and service, convenient hours and local locations…read more thank yu for taking great care of my father.

This joke of a Doctor sent my mother-in-law for tests for hearing loss, one of which was an MRI…read more She cleared her without even getting the test results as she cleared her the same visit she ordered the tests and suggested she get a hearing aid. My mother-in-law also complained of vision abnormalities and severe headaches which she ignored completely. The MRI showed a LARGE BRAIN ANEURYSM. The only reason she knew about it was because she went on MyChart to get her test results because the Doctor would not call her back and the office staff isn't allowed to give any information regarding the results. A week after the results were available she still hasn't called back and she has called the doctor twice a day all week with no success. She had an appointment yesterday with her pcp and showed him her test results and he told her this was extremely dangerous because of the size and location and to go to the office and demand to speak to her immediately or go to the ER because she was so high risk of a stroke or bleeding out if it ruptured. On the day of her appointment she had to wait over an hour and a half to see the doctor. This is totally unacceptable. She shouldn't be a doctor if this is how concerned she is about her patients. If anything happens to my mother-in-law you can bet I will sue this joke of a "doctor " for everything she's got. I would also go after her medical license. I'm fairly certain that I can find many others with similar experiences. If this has happened to you and damage has been done to you or your loved one and need someone to help with your case to give testimony with this type of experience feel free to contact me via kadhcb@aol.com or Facebook. Kendall Daniel-Brown of Garden City. This woman should lose her medical license!

At my visit I was quickly taken back to a room where a staff member came in to go over why I was…read morethere. I noticed that the staff member's mask was the type with exhalation valves on it. I had researched different types of masks and their appropriateness for different settings early on in the pandemic, and found universal recommendations that valved masks are never appropriate for Covid protection, especially in a medical setting, let alone one where the patient will have their mask off for the exam. Valved masks only filter the incoming air that the person wearing it is breathing in. Standard facial masks with valves do not filter the outgoing exhaled air and the valves can even function as a mini aerosol generator making them more dangerous to the patient than the provider not wearing any mask at all. The person wearing the valved mask is protected from others, but anyone in their vicinity is not protected from the germs or droplets they are breathing out. Thus not appropriate for Covid prevention in any setting, let alone an ENT's exam room. I immediately spoke up that I was concerned about their mask not being medically appropriate. I received a denial that this information was accurate, an "it's ok I'm boostered", and a "this is the only type of mask that doesn't fog my glasses". I reiterated that this person didn't need to listen to me but should go look it up. She asked if I wanted someone else to take care of me. I said, ok have someone else come in. The next person who came in was Dr. McBrien. I told her she needed to look into the guidance around valved masks. She asked if I wanted to continue with the visit, and went out of her way to, not acknowledge the information about the valved mask, make the excuse that it must be ok because that staff member was the only person in the office who hadn't had covid, (yes, because the valved masks protect the person who is wearing the mask, i.e. the staff member, it's the patients they would be interacting with who's health would be at risk) and pointed out to me that the surgical mask she herself was wearing wasn't really that protective, that the only real protection was a tight fitting n95 (yes, exactly, so why wasn't an ENT who's examining patients without their masks on wearing exactly that?) and she wasn't going to wear anything else at my request (I hadn't made one), and insisted it was all fine because she was boosted, as if Delta and Omicron breakthroughs, the immunocompromised, long covid, babies who still aren't vaccine eligible, and 2500 positive cases a day in Oakland County were not factors at all in what kind of ppe she was choosing. I said I did want to continue and we began talking about why I was there. I use a cpap, but struggle with it because of nasal obstruction, have a deviated septum, wanted to be evaluated for septum and possibly turbinate surgery. I specifically had recommendations to try two prescription nasal sprays, and also to get a CT scan to establish the basic pre-surgical anatomy of my septum and turbinates. She was ok with the nasal sprays but said she didn't do CTs for septum surgery, only for sinus problems, according to her because the septum can be evaluated just fine by the surgeon with a visual exam. I already knew it wasn't universally standard to get a CT for pre-op septoplasty/turbinate reduction, but that not getting an objective quantitative before picture of the turbinates with a scan, and surgeons relying on their subjective visual assessment alone, has a lot to do with some people suffering from over-aggressive turbinate surgery which is something I'm trying to avoid, but never got the chance to even bring up. I asked Dr. McBrien, can you explain why you wouldn't get a CT for my septum and turbinates, because that's anatomical too right? (This is all still about 5 minutes into my appointment, not some long discussion) This is when she told me that it was not going to work, and she would refer me out but did not want to work with me as a patient. I just said, seriously, I came to my appointment with specific questions and information and you're refusing to treat me because of it? She started talking over me that my "information" was from the internet. I explained that the recommendation I had to get the CT was from an ENT (who was not available to treat me in the immediate future). She continued talking over me, "well they're just a doctor, not an ENT" and I again explained that the recommendations I had come in with were from an ENT, "well go see them then" was the reply. By then I realized I was just having my time wasted and got up and left. Again, this was not some long drawn out process, the entire encounter took maybe 10 minutes. For the record, I spoke calmly and respectfully in a normal tone of voice and was talked over and down to in return. All in all, my health was put at risk and my time wasted in service of yet another doctor's fragile ego. Patient beware

Dr. McBrien took the time to listen to our story and explained possible treatment/causes ideas…read more She even recommended holistic and natural remedies in addition to conventional western treatments, which is rare in the medical profession. Although we had to wait a couple of weeks to get in to see her, it was well worth the wait, and she spent easily a half hour diagnosing and discussing treatment. Highly recommended.

Poor service, Doctor performed very cursory exam--less than 5 minutes. Medical assistant didn't…read moreknow how to take blood pressure--put the cuff on upside down. Doctor told me to take over the counter meds!! But when the bill came, it was huge! Avoid at all costs. Had to go to another doctor with my problem and he cured it in 2 days.

I had my first appointment with Dr. Kasmikha today. I was so impressed with the staff's…read morethoroughness and explanations. The nurses were wonderful and Dr. Kasmikha took her time to explain everything to me. I never felt rushed, and I felt like I had answers that helped to explain all of my symptoms. I was so impressed with her, that I texted her card to my family and friends before I even left the parking lot. Looking forward to feeling better finally!

Going to the doctor has never been my favorite thing, and it's definitely become more difficult due…read moreto COVID-19. But the office staff took amazing precautions, made sure the expectations of the patient were known in advance (call while in parking lot for screener questions, temperature check, etc.) Dr. Pasick is currently doing telehealth appointments but I was able to be allergy tested in the office. The staff was friendly, on-time, and made sure I was comfortable with each step of the testing process. Dr. Pasick, also, really seems to care about his patients. Happy to have found this practice.