So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I am extremely impressed with Pinnacle Properties! I had the opportunity to partner with Chris…read morewhile selling an investment property in Pierce County. Chris was methodical and strategic in his approach to managing the sale, and he remained incredibly responsive and supportive through every step of the process. He is also genuinely wonderful to work with! Thank you, Chris, for your dedication--I can't wait to partner again in the near future.

We have worked with Chris for almost 8 years and are very satisfied with how he has managed our…read moreproperties as well as helping us buy new properties. His Expertise and Knowledge with our area is Excellent. His Communication with us has been Great. We would definitely Recommend Chris for all your Real Estate needs.

Jacob takes care of the leasing of my property in Kirkland since 2021. He has been a pleasure to…read morework with over the years. I found him professional, prompt and considerate. He is knowledgable and well connected. He is not pushy, he has never once solicited me to sell this property or buy one of his listings.

We rented from the property manager Jacob Wu and are very disappointed in our experience. He…read moreregularly makes promises he's unable to keep. Let's start with: 1. When we first rented the house he said the roofers were coming next week for us to prepare. A few weeks went by and we said how come no one has showed up and he said the owner has decided to do it next year. The roof was rotted and we had many pest issues and were one of the highest consumers of electricity due to poor insulation - this is according to Puget Sound Energy. 2. We heard many noises in the attic. Let's just say we discovered there were rats living both in and under the house which is very nasty and can create many health problems. We have two young ones in the house so this was simply unacceptable. 3. One day I called the property manager Jacob and said, "take a look at the deck, it kind of bows in and I'm concerned it might be unsafe." He said "I'll send some one out next week." No one ever showed. A few weeks later when I cooking outside for my family, my 1.5 year daughter and I both fell through the deck busting her head and tearing through my flesh. I called Jacob to report this and he said "So, what do you want me to do?" No apologies, no asking "are you OK?", no empathy. I could could go on and on. The biggest reason I'm writing this review is because when we vacated the house we hired a professional cleaner to make the house look outstanding. Jacob did a walk through and said everything looked good. I asked about when I would get my refund deposit and he said it should take about one week. It's been three weeks and I have yet to see a deposit or hear from him. I would strongly advise against renting from him. He typically has about 8 or 10 properties which he manages in the Issaquah, Klahanie, Sammamish and other areas. There are many other properties out there with professional customer service. Renter beware.

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

I have been using 3Keys to manage my rental property for the past 3.5 years and they have done an…read moreexcellent job. They are easy to work with, timely in depositing payments and taking care of maintenance challenges, and always willing to go above and beyond. They also do a great job at ensuring that my property is well cared for by the tenants. I strongly recommend working with them.

Erik and his team were always very responsive to my requests for help with the property that I…read morerented for over 5 years in Kirkland, WA. They were timely and professional, and helped represent my requests to the property owners in way that was fair for both parties. I highly recommend working with 3Keys Residential as a tenant or a property owner.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I used to rent a property Jay is managing. Being a tenant, the best property manager is one who…read moretakes care of the property whenever issue arise. Jay always fixed them for me quickly no matter how trivial the issue was. Jay is a great guy to work with.

I am very happy I chose Christy Rice to manage my rentals. Her team does an excellent job at…read morecommunicating both to owners and my tenants; maintenance and repairs are done in a timely manner with very detailed reports as to what was done. Their pricing is very fair. Above all, Christy finds really good tenants who respect my property and pay their rent on time. Their background checks are especially thorough. That makes everyone happy.

Very professional staff that are selective in their customer and tenants. I am confident our…read moreproperty is in good hands and we can take vacations without a worry. Thanks for the good communication and thoroughness for the service requests from tenant and ourselves as owners.

From the owner: Whether you are an experienced investor, or a newly minted landlord, you can benefit from the…read moreprofessional management of your rental property. Handing off the marketing, screening, and day-to-day management of your property can not only save you a lot of time, but it can also save you a lot of money. With the plethora of laws and regulations that Landlords are required to operate within, one mistake could be very, very costly. Mitigating this risk alone can more than justify the fees charged by a professional management company. Please explore this section of our website for answers to many frequently asked questions. If you're ready to learn more, please call or email us. We look forward to talking with you.

Brett has been an outstanding property Manager. He's available, and will go out of his way to help…read moreme. Whenever I have questions, he helps me understand what is going on. He is knowledgeable, friendly, and he knows the market. I definitely recommend him as a Property Manager.

Realty Brokers Inc, aka Brett Frosaker, is currently attempting to withhold our entire security…read moredeposit and even charging us, using a bunch of unfounded and illegal charges to try to bilk us for every penny he can. During our 2 year term living in one of his properties he has been consistently non-responsive to tenant requests and left us without a working refrigerator for months during a brutal summer heatwave. I had to bring up the potential for legal counsel to get this necessary appliance fixed, or the request even responded to. Do not rent at any Realty Brokers properties and do not hire Brett to manage your properties