(UPDATED) I entered into a $27,500 payment plan contract with K9-Indigo to train my Belgian…read moreMalinois, Sosa, as a fully trained security K9, alongside my other dog, Gus (who accounted for $7,500 of the total). With my wife nearly six months pregnant, I needed these dogs 1000% ready to protect our expanding family. I invested heavily in this business in good faith, paying over $17,000 upfront within a 2-to-3-week window. The owner initially honored a 45-day grace period for the next installment due to our upcoming child. However, despite holding my dogs for months, the business completely failed to deliver on the contract, leaving Gus with zero training progress and severe, unaddressed toy aggression.The lack of training is only overshadowed by a shocking incident of gross negligence. While my dogs were in his care, the owner was arrested by law enforcement for a criminal property damage incident (popping tires). I am not writing this to pass judgment on his arrest--given my own life experiences, I understand firsthand that things happen, and people go through difficult situations. Because of that understanding, I put everything aside out of genuine empathy and loyalty. I had literally sent him another $5,000 Zelle payment that exact morning to continue on with my dogs. When he called me from the scene, I rushed over within 10 minutes to secure my dogs, manage his mobile van, care for his other clients' dogs, and move his commercial vehicle to save him from a police tow. Upon bonding out, the owner called my wife, expressed his appreciation, and explicitly promised to reimburse us for the emergency veterinary costs caused by his facility's conditions.When I pulled Gus from the scene, he was in a life-threatening state. He was rushed to an emergency vet with a 104-degree fever, severe lip ulcers, and acute respiratory distress. He was officially diagnosed with severe aspiration pneumonia and remains on heavy antibiotics.Following his release, the owner came to my home and verbally agreed to return a fraction of my funds--specifically $2,929--to help cover our immediate rent and medical bills, telling me to "just remind him." I even offered to return this temporary $2,929 buffer later once his business stabilized. However, when I texted him a screenshot of the bill reflecting that exact amount of $2,929 as a reminder, his demeanor flipped. He refused to put anything in writing, deflected by bringing up an irrelevant "training academy" structure, and flatly refused to assist us.Instead of honoring his word, he chose to completely freeze us out and avoid accountability. Blaming a client or ignoring them after they saved your entire livelihood while you were detained--and after leaving their animal with life-threatening medical conditions--is entirely unacceptable.I have ironclad Zelle receipts for the $17,000+ paid, certified veterinary diagnoses and vet bills.
