Horrible experience…read more
NOTE: given that the whole reason for it being an awful experience was the OWNER, Elena, completely forgetting that she made an appointment with me, and then once on the phone with me, did not once express anything other than rudeness that she'd forgotten the appointment, expecting me to wait for her as she drove out From West Hills to Sherman Oaks because she's "very busy" I would expect nothing but a defensive, not taking responsibility remark on the review. I took pictures to prove that I was in her office for the appointment she forgot, and to help others avoid such a horrible experience.
When you tell a wellness practitioner that you are a recovering cancer patient - and their speciality is wellness and medicine, the hope is that you are dealing with someone who is compassionate... At the very least respectful.
The owner of this business set an appointment with me for 1130 on Saturday. She emailed, I confirmed. I made sure that I was there 10 minutes prior in case there was any paperwork or challenging Parking.
By 1130 nobody had come out to greet me in the reception area.
Finally, I called twice and don't get an answer. Then one of her suite mates, someone who really only spoke Russian, comes out and says that the Owner is not there!
I'm absolutely stunned and state "... but I have an 1130, you're saying she's not here?"
She says that she will call her. So they call her, and now I'm on the phone with the owner, who doesn't apologize, and simply says, you have a 12 o'clock, yes?
I respond and say no, you emailed me 1130 and that's what we confirmed.
And she says "OK wait right there". I don't say anything because it's basically sinking in that I drove all this distance to see her, on my Saturday morning, and she hasn't once apologized, or sounded concerned, instead I get back:, "... well, I told you that I'm very busy."
As if this is an explanation for why she thought we were at 12 noon.
So then she says "OK wait there.". I say I'm sorry, we had an 1130, that's what you emailed me, yes?
Again, no apology or no clarification, she just says "...look I'm very busy and I'm coming from West Hills, you'll wait for me. Yes?"
Now it's really sinking in that not only did the Owner screw up, but she has no ability to take responsibility or feel badly that she's got a new patient waiting for her - and that she clearly completely forgot and didn't write down our appointment.
So I get this explanation that she works in West Hills in the morning, and in Studio City in the afternoon.
Which boggles the mind why she would've set up an appointment for 11:30 in the morning. In Studio City.
At this point, obviously I'm frustrated, so I "... in my culture when we miss an appointment, or forget a new patient, we apologize."
Apparently the good doctor is not in favor of truthfulness and honesty and kindness, and gives me an argument and says "...you want to wait for me or no?"
Obviously, as it's now clear what kind of person this "wellness specialist is, there's really no more conversation to be had. She sounds neither concerned, caring, nor the least bit sorry that she forgot me, and is now making a new patient weight because she utterly forgot. Instead, she's coming at me as if I messed up.
If you're looking for someone who actually cares about the human being behind the $, and they know how to take responsibility for their actions, this would not be the person to go to.
If you're looking for someone who apparently needs to be right, even when they clearly are wrong, and doesn't really care about your well-being, time, or respecting you as a human being, this would not be the place I would go.
Attached are pictures to show I was at the address she sent me. Expensive nice digs- no wonder her usual pricing is far more that most.
