I was looking around getting quotes for shirts I needed for a tailgate event coming up the middle…read moreof June. A friend recommended me to someone who did our shirts for the Warrior Dash by the name of Kevin. I reached out to him and informed him who I was and who recommended me to see him about shirts prices. What he provided was within the budget I was looking for but also to make sure the savings were passed on to the ladies that was attending this event. I sent over a picture of what I wanted printed on the shirts and in no time flat I received an email with a sample of what they would look like. I was pleased with what I saw and gave him my business. I went to pick the shirts last week Friday and noticed we were short one and also I goofed on one of them by giving the wrong size. I let Kevin know right away and today's Wednesday my order was fixed! If I need shirts done again I will be going through City Screen again! A little side but embarrassing note, I didn't know Kevin was with City Screen until he sent me the address information the day I went to pick my shirts up lol.

I wish I didn't have to write this. I waited to write it because I really didn't want to…read more There were many issues with CSP over the approximately 18 months I used them to print shirts. We run a small, tiny, completely operated by volunteers, non profit, thus we are cost sensitive. For about 14 months we were receiving shirts at a $11ish dollar price point. Sometime in late summer the person we were working with got let go, our new contact couldn't be bothered to respond to our emails about shipping, despite having been very clear about when shirts need to arrive to Indiana from MILWAUKEE, they ended up in Washington DC, and our shirt price increased dramatically. This lack of communication wasn't an isolated issue, I was constantly chasing them down and trying to get responses from them about orders we had in flight. Why did I do it, you ask? Because the cost was low enough and I wanted to shop locally. The last straw was when we tried to get shirts printed for an event at UW. We didn't realize the licensing restrictions around using the logo and after discussing with the department it felt like we'd go without the UW logo. We then proceeded to try to get some sweatshirts in addition to the event shirts, and our rep Chris stopped responding completely. I followed up with her at least twice after that, but then it became too big of a risk and time suck. The actions became clear that we were no longer a wanted customer. In the end, we ended up getting our shirts from someone else for cheaper, especially after the shirts went up by $3 per shirt (turns out the previous person was giving me a discount I wasn't supposed to receive, for the entire 14 months), and the communication was bad, it wasn't worth it. We tried to be understanding, but they are in the business of printing and if answering questions about printing and items that can be printed on is too much heavy lifting, then we have other options. I can't recommend CSP for a reliable, cost effective print shop.

Great to work with! Great team in place it makes you feel confident when you place an order.read more

I've been a long time customer of OnTime Promo and Apparel (15+ years) and there's a reason for…read morethat. They have done decoration on hats, apparel, totes, water bottles, you name it. I've worked with them on orders for my company, my kid's school as well as many personal needs, and each time this company and their people deliver. One of my first interactions with OTP was when I was getting married. My husband worked with the OTP team to design a special shirt for our destination wedding. The day after the wedding, all of the husbands showed up to the pool wearing this custom t-shirt that read, "This guy loves his wife" with thumbs pointing at their chest. It was one my favorite moments of our trip and random people kept asking us where we got those shirts from wanting to buy them. Fast forward to present day.. I recently found out some pretty devastating news about my close friends who are married. There is a benefit coming up and when I talked with my trusty shirt team, explained the situation and asked if they could help, John L (one of the great owners) rose to the occasion. Within the day we had an approved shirt design, an online store in the works and a donation commitment of all profits to this beautiful family. OTP isn't just a turn and burn random t-shirt shop. The owners and employees have a longstanding, strong dedication to their customers and community. They continue to grow and so do the standards they set for themselves.

I ordered eight custom tee shirts for an annual friend reunion. They were very professional and…read morewere in constant communication with me. I was provided a sample design very quickly and was asked for feedback consistently. Overall it was a great experience and I will happily use their service again.

AWESOME WORK!!!! I contacted Steve last minute to have some…read moreitems embroidered before Christmas. They were done within a matter of hours & exceeded my expectations!!! Inexpensive quality work.....I will definitely be using him again!!!

Gotta day the customer service was amazing from Jared Gamache and even more impressed with the…read moreresponse time and how fast everything went out. His communication was on point and let me know when each process was completed. In addition the product was phenomenal- thank you!

BUYER BEWARE... I called them and they weren't very helpful, seemed like the kind of company to…read moresell you something, take your money and not care about whether you were happy with their product. For how much they charge you could go to a local print store for half the price and have a company who will accept returns. I received helmet award stickers with missing stickers on each sheet, it's only like .25 per sticker so they only shorted me around $10 but still when you pay over $200 for some cheap helmet stickers you expect the right amount you paid for.

Brought in a few shirts and hats to get embroidered, they were timely, professional and produced…read moregreat work. Will recommend them and will return for future work

I ordered a shirt from them that had a manufacturer's defect and developed a hole after being worn…read moreonly 6 times and washed twice. The company refused to replace the item, saying it was past the 30-day window and had been worn. If I had a customer that bought an item (perhaps a toaster) in our store that failed within a year, I would ABSOLUTELY replace that item! Their merchandise is poorly made -- they replaced the manufacturer of the shirt I had previously purchased with another that produced a much lower-quality product -- and they do not stand behind their products. I will never buy from them again.

A great place to go to get embroidery done. Everything went smoothly and I enjoyed working with the…read morestaff. They produce quality work!!

Mike does a great job! My husband has used him for several items for his organization and tonight…read morewe just picked up our shirts for our team for a walk we're doing on Saturday. Awesome job again Mike!! Thanks so much for your hard work. I appreciate you getting this done with only 3 weeks notice.

I visited this shop looking to have a few items embroidered and dropped them off after being told…read moreby the staff--who were kind and courteous--that the items would be completed before Thanksgiving. I understood they were a little backed up, but the timeline seemed reasonable. Unfortunately, after Thanksgiving I had to stop into the shop on three separate occasions just to check the status of my order. Each time, I was given a new explanation, including a hard drive failure, but at no point did I receive a phone call or any communication to let me know about delays. Despite multiple follow-ups, my item was never embroidered. Because of the lack of transparency, poor communication, and failure to complete the service, I would not recommend this business to coworkers or anyone needing embroidery work. I will be seeking a different shop moving forward.