Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.

Alligatortek is an excellent company providing prompt service. They speak in easy to understand…read moreterms so i am never confused. They have work on two very different projects. One involved improvements in how one of our access programs functions, the other was correcting the implementation of our SharePoint site which was not properly setup by another organization. Alligatortek is very responsive and I highly recommend this company.

My firm first retained alligatortek seven years ago, and every day for the past seven years I have…read morebeen very happy we did. The company and its people are dedicated, responsive, and creative. Alligatortek built a proprietary system from scratch that has stood the test of time and met all of our significant needs. Whether troubleshooting issues that arose from our internal software upgrades or adding new features and capabilities, alligatortek is always there to timely solve problems and/or create whatever we need. I look forward to our continued work with alligatortek, and highly recommend the company.

Review of the office space only. Was here for a business meeting. Salesforce knows how to do it…read moreright. Modern equipment. Ample lighting. Clean rooms. I love this place. After three days of meetings, our goals had been accomplished and we are ready to begin our project.

Unbelievable organization! I am forced to use a firm that is incapable of handling customer…read morerelations...Wish I could post on their FB page, but can't and I know why. After 4 emails, 6 call I still can not talk to a human being to solve my problem. Oh yeah, I want to give them money!

I am writing to thank Joanna Sobran, Owner and George Mirov, Client Services Manager at MXOTech…read more MXO takes care of all IT needs in our office. We have been extremely pleased with the way that MXOtech provides their services. Unlike other IT companies, MXO has a solid, comprehensive way of providing their customers with quality, consistent services. It is clear from our experience with MXOtech that they are on top of all tech related issues facing small, medium and large business today. We credit them with saving our business significant cost due to a server crash several years ago. I know that I can refer clients and colleagues to MXOtech and be certain that they will receive great quality service that they can rely on. Julie A. Kolodziej at Matlin Law Group, P.C.

From the owner: MXOtech, Inc. is a full-service IT company offering a comprehensive suite of services ranging from…read moreManaged IT Services to Custom Software Development for organization that have 20+ employees. We start with a Business Process Improvement Assessment or a Technology Audit to find areas of improvement in operations, sales, work-flows, security and overall company efficiencies utilizing technology. We make sure your applications and systems are working for you and not the other way around. MXOtech clients are mid-sized organizations to enterprise operations competing in the fields of healthcare, associations/nonprofits, energy/utilities, and manufacturing/distribution, just to name a few. Our managed IT offerings include 24/7/365 help desk support, on-site visits, network management, security, backup and disaster recovery.

Good, efficient work on my new website! They took care of…read moreeverything from the beginning to the end of the project. I only provided text content from my old website. Fair web company to work with.

The Webdash Studio is a great web design company to work with! They made website for my company in…read moreone month. Easy to communicate with and very friendly staff. Definitely gonna you them again for my further google ads campaign. Thanks folks for a great job!

Due to aging technology and rapidly increasing prices, I switched our company's phone service from…read moreAT&T landline to Comcast's cloud based service. Unfortunately, it went from bad to worse with Comcast's inability to properly program the lines, as well as the equipment features not functioning as they should. I spent nearly two months with Comcast trying to correct the situation to no avail. With each "fix", the matter only became worse as I was often left with dead phone lines, or phone calls that could not even get through to us; an absolute disaster that cost us dearly. My business partner reached out to John, who took immediate action by beginning the process of transferring us over to his cloud based service provider. John attended to the porting of our numbers, ordering of new equipment, programming of the phones, and in house training. Throughout the process, John treated the matter with the utmost urgency. I now have a much higher quality phone system that I own, as opposed to the more costly rental equipment provided by Comcast. During the installation visit, John properly programmed the phones and installed features and functions that best suited our company needs. I could not be more pleased with the quality of the product and the service. I wish I had switched my phone system to Top Gear Technologies a long time ago.

I found these guys via a client of mine who raved about their SEO services. I called and spoke to…read morethe owner John who set me up with an SEO package for our business. We are 4 months in now and already seeing great results. Top Gear is fairly priced and the customer service has been great. For us the investment has paid off already and has been well worth it. Since doing the SEO, Top Gear has also worked on a few other IT projects for us in a timely and concise manner. I look forward to using these guys moving forward.

Rosman information systems is very helpful in Software and computer Technical support. The office…read moreis located in Chicago. Bill the owner is very easy to work with and he is available almost 24 hrs to serve your need. He can fix you system by remote support or in person at your locations. So happy with his help setting up our Account mate Accounting system and new server setup. Setting up VPN/remote desk top for our team arround the World can log in our server in the USA. Linh Operations Manager