I rarely write reviews, but this experience has been so frustrating that I feel obligated to warn…read moreothers. I have prior experience with high-end home automation systems, including a professionally installed system in a 12,000 sq ft home that worked flawlessly for years. Based on that background, I had clear expectations for quality, reliability, and professionalism. Unfortunately, this company failed on all fronts. This project cost approximately $30,000-$50,000, yet from the beginning, the work was disorganized and inconsistent. The technicians who came out often appeared inexperienced and unsure, as if they were learning on the job. I repeatedly had to explain basic issues myself, which is unacceptable at this level. One of the most critical problems is the doorbell camera system. It frequently does not ring inside the home, causing me to miss important deliveries from UPS, FedEx, and USPS. This is a fundamental function, yet it has never been properly resolved despite multiple visits and attempts to reprogram the system. At one point, they blamed my internet and insisted I replace a highly reliable router. I spent nearly an additional $1,000 following their recommendation, but the issues still remain. This clearly shows a lack of proper diagnosis and technical understanding. Communication has also been extremely poor. Before the contract was signed, responses were immediate. After payment, support has been inconsistent, and my recent email has gone completely unanswered. That is not how a professional company should operate. In addition, I cannot recommend the Control4 system itself. The application feels unstable, poorly developed, and full of ongoing bugs. Even a quick look at user feedback reflects widespread dissatisfaction. For a system at this price level, this is simply unacceptable. Overall, this experience has been extremely disappointing. Based on my experience, I strongly advise others to look elsewhere if they expect a reliable, professional, and properly supported home automation system.

I highly recommend ReelTime! I got estimates from several other A/V companies and all they wanted…read moreto do was sell me the products they rep, upgrades I did not need, and at an inflated cost. ReelTime saved me money and sold me just what I needed for my home upgrade to some of my outdated and not properly working components. They presented me options based on budget. Steve was straight forward and knowledgable, Lalo the technician was so helpful and great at what he does. I won't use anyone else for my future upgrades,etc. Honest and friendly people! Jim J.

Excellent service and super fast repairs! Great communication and superb results!! Yeah man this…read moreplace replaced and fixed my IPhone 11 PRO Max cheaper than anyone around. I saved a good 5 to 10 bucks from similar unauthorized iPhone repair companies. My iphone was out of warranty and Apple was charging. $200.00 I'm a satisfied customer! Eugene Chavez

I was in need of mounting for 2 TVs. Gave Joe a call, he was able to quickly book me an…read moreappointment. The guys showed up on time and my TVs look great. Thanks 1Stop!

Steve went above and beyond helping me design and install the perfect home theater for my loft. He…read morewas meticulous about the details and made sure everything was exactly how I wanted it. The finished setup looks clean and elegant, and the sound is absolutely incredible. I wouldn't hesitate to work with him again and can't recommend him highly enough.

Hired Steve to do an uninstall of my 11 year old A/V system in a house I just sold in Laguna…read moreNiguel. He did a great job and I was so impressed with his knowledge and work ethic that I decided to have him do an install in my new house in Rancho Mission Viejo. So, I purchased two TV's and two soundbars from Steve. His prices were lower than Costco and other sources. He delivered the two TV's, installed them and synch them with Directv. He also set up my old turntable and speakers. Since we had just moved we were inundated with boxes and although this had nothing to do with A/V sytems, he offered to carry them upstairs. Steve is very knowledgeable and customer focused and I would definitely hire him again.

Glad I picked K&S for my TV project. Steve was terrific - on time, professional and great on…read morehaving to improvise when the mount didn't fit. And totally set up system so we literally have to do anything but turn on TV and go. And fully cleaned up and took old TV, packaging etc!! Highly recommend......

We just have our garage redone and the workers somehow disconnected some wire/cable in the attic, I…read morecalled Steve and he showed up and helped to resolve the problems. Now everything back to work, the this is 10 months AFTER Steve completed our project! How can I not to recommend his company? He is super nice and friendly!!! Thank you!!!

Alfred came in on short notice and got the job done!…read more Quick, clean, efficient and reasonably priced. Came prepared with everything needed and didn't waste anytime getting to work. I called Gray's installation at noon and Alfred showed up at 2pm same day and made sure everything was perfect. If you're in south Orange County or surrounding areas there is no better service!

Highly recommend Al as he's very responsive and attentive to your installation/ tech needs. Very…read moremuch appreciated the work done and the timely manner of the installations, got two tvs up and done in about 1.5 hrs!:) thank you!

Excellent. 5/5 stars…read more I needed my 65 inch TV mounted above the apt fireplace and a clean raceway to hide the wire and Tony & team NEO Installation got the job done within 30 min or less. Communication for a quote & date for the job were very reasonable and professional. Highly recommend and will do business again in the future.

Review long time coming…read more Installed a TV mount to my chimney fireplace and it's rock solid. Had all the right gear and the right anchors to support my 75" TV, which wasn't made to be the lightest. Put down drop cloth and cleaned along the way. Had a helper to split the work and get the job done fast. I did t have to lift a finger. Provided some good advice on placement and AV design. Although my needs were basic, they seem knowledgeable in setting up full blown home theatre systems. They were responsive even though they were busy going from one job to the next. I guess when you're decent at your job a lot of folks hire you. I would use them again in the future.

Great experience! From start to finish, the experience was smooth, professional, and stress-free…read more They showed up right on time, clearly knew exactly what they were doing, and took the time to make sure everything was mounted perfectly level and at the ideal height. They were careful with the walls, neatly managed the cables, They were friendly, patient, and happy to answer all my questions without rushing. If you're looking for someone who does top-quality work, communicates well, and treats your home with respect, this is the person to call. I would absolutely hire them again and recommend them to anyone who wants their TV mounted the right way the first time!

Thank you for installing my shed! Was a little lost for a min seemed it was going to sit outside in…read moreparts.

This is actually a review from work that he did in my home several months ago. Complete outdoor…read moreSonos and sonance system installing and programming. Everything is still working beautifully well, and you can tell there is a quality to his work where things look very professional. I was looking at how he had run the wires in the closet along with wall mounting the amps just today, and I realized the best part of his work is that it kind of disappears into the background - I hadn't really thought about them or noticed them until today.

We had Rob and his company come out 4 years ago to wire our house and he and his team did an…read moreexcellent job. Over the years, we managed to mess things up so our system wasn't working as well. We called Rob and he came out quickly and diagnosed our user errors ( he was very polite about it!) and got our system running again. I highly recommend AV Pros for their knowledge, attention to detail and willingness to answer all of our questions. They are truly amazing and totally trustworthy. Never oversells, always listens, and great at diagnosing and fixing our issues.

Jeff came out the same day after we had a completely botched job by another installer that barely…read morebegan our job. After surveying the home, he came back the next day and went straight to work. He worked hand-in-hand with painters that were at our home to ensure all of the work would be done the way we needed. Surround Sound: - Jeff ran wire and cut clean holes to get the downstairs surround sound done. The other installer we had previously screwed everything up and Jeff fixed everything perfect. - He was very clean with his installation and installed the wall bracket for speakers as well Outdoor Speakers: - Jeff ran speakers to our backyard and courtyard. All wires ran to where the surround sound speaker wire was coming out of CAT6 Outlets: - Upstairs, Jeff took multiple days in getting CAT6 to all of the guest rooms plus loft area with little to no crawl space in the attic. It was impressive how clean he was able to make it for the installers and finished within a good amount of time Jeff is not only fair on his pricing but he is very efficient. Would recommend to anyone.

I've called three days now and all I get is a recording stating the wireless customer I am calling…read moreis unavailable, try again later. Out of business?

Eric with OC AV installs is the best...hands down! Fast and professional install at a very…read morereasonable price! Upgraded from a 65 in that he moved to my son's room and installed a new 75 in my living room. The install came out perfect and he even took the time to set everything up and made sure it worked properly. I even had a slight glitch and texted him a few days after on a Sunday and he replied right away. It doesn't get any better than that!

We had Eric work on our new home on multiple projects now, and he is just amazing!…read moreHe is upfront about his rate, and is very reasonable with pricing! Eric was able to wire our home with Ethernet, help us create a network closet, wire the cables in wall behind our TV, mount our TV and install multiple Phillips Hue recessed lights. He is very personable and knows his stuff! So glad we chose him!!