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    ReelTime Sight & Sound

    ReelTime Sight & Sound

    4.3
    (48 reviews)

    I rarely write reviews, but this experience has been so frustrating that I feel obligated to warn…read moreothers. I have prior experience with high-end home automation systems, including a professionally installed system in a 12,000 sq ft home that worked flawlessly for years. Based on that background, I had clear expectations for quality, reliability, and professionalism. Unfortunately, this company failed on all fronts. This project cost approximately $30,000-$50,000, yet from the beginning, the work was disorganized and inconsistent. The technicians who came out often appeared inexperienced and unsure, as if they were learning on the job. I repeatedly had to explain basic issues myself, which is unacceptable at this level. One of the most critical problems is the doorbell camera system. It frequently does not ring inside the home, causing me to miss important deliveries from UPS, FedEx, and USPS. This is a fundamental function, yet it has never been properly resolved despite multiple visits and attempts to reprogram the system. At one point, they blamed my internet and insisted I replace a highly reliable router. I spent nearly an additional $1,000 following their recommendation, but the issues still remain. This clearly shows a lack of proper diagnosis and technical understanding. Communication has also been extremely poor. Before the contract was signed, responses were immediate. After payment, support has been inconsistent, and my recent email has gone completely unanswered. That is not how a professional company should operate. In addition, I cannot recommend the Control4 system itself. The application feels unstable, poorly developed, and full of ongoing bugs. Even a quick look at user feedback reflects widespread dissatisfaction. For a system at this price level, this is simply unacceptable. Overall, this experience has been extremely disappointing. Based on my experience, I strongly advise others to look elsewhere if they expect a reliable, professional, and properly supported home automation system.

    I highly recommend ReelTime! I got estimates from several other A/V companies and all they wanted…read moreto do was sell me the products they rep, upgrades I did not need, and at an inflated cost. ReelTime saved me money and sold me just what I needed for my home upgrade to some of my outdated and not properly working components. They presented me options based on budget. Steve was straight forward and knowledgable, Lalo the technician was so helpful and great at what he does. I won't use anyone else for my future upgrades,etc. Honest and friendly people! Jim J.

    Superior HDTV Installation

    Superior HDTV Installation

    4.7
    (83 reviews)

    Jeff came out the same day after we had a completely botched job by another installer that barely…read morebegan our job. After surveying the home, he came back the next day and went straight to work. He worked hand-in-hand with painters that were at our home to ensure all of the work would be done the way we needed. Surround Sound: - Jeff ran wire and cut clean holes to get the downstairs surround sound done. The other installer we had previously screwed everything up and Jeff fixed everything perfect. - He was very clean with his installation and installed the wall bracket for speakers as well Outdoor Speakers: - Jeff ran speakers to our backyard and courtyard. All wires ran to where the surround sound speaker wire was coming out of CAT6 Outlets: - Upstairs, Jeff took multiple days in getting CAT6 to all of the guest rooms plus loft area with little to no crawl space in the attic. It was impressive how clean he was able to make it for the installers and finished within a good amount of time Jeff is not only fair on his pricing but he is very efficient. Would recommend to anyone.

    I have a home with a left over home automated system in a rack with wire hanging everywhere. I…read morecalled other services and got no response when I explained our situation with the closet full of electronics. I was lucky enough to find Superior HDTV Installation. The owner, Jeff , came over with in a hour. He looked at the system and said it was no problem. i called COX Cable, the guy came over and was confused, he looked at Jeff and asked for help. With in a couple of hours seven TVs were working, surround sound was sounding great. Let me say, Jeff came to the rescue. He is from Texas, polite and understanding., willing to help and make things work. Give him a call. David Culpepper

    Active Systems - securitysystems - Updated August 2026

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