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    Active Physio Works Tudor Glen

    3.5 (4 reviews)
    Closed Closed

    Services - Active Physio Works Tudor Glen

    Acupuncture

    Physical therapy

    Therapeutic massage

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    CSA Physiotherapy Grandin Plaza

    CSA Physiotherapy Grandin Plaza

    3.8(4 reviews)
    0.3 km

    Paid 150.00 to learn NOT to trust this clinic ( which i was happy to pay, because I want to trust…read morethe people I let inject stuff into my body). I have an acute knee injury from ice climbing. I have had knee issues for over 15 years so am well versed with the treatments, and the standard knee ligament tests that go along with them. I booked a prolotherapy appointment here. it was 250.00 on the phone for both knees upon arriving, I confirmed the price 250.00 and the service I was getting (prolotherapy). Going in and meeting the physio we did discuss both prolotherapy and PRP, he indicated he though PRP was a better choice, BUT did not have time today. I told him no problem I could come back for that, but we can do the prolotherapy today as booked, in addition to his recommended PRP. He told me he could not do that , since the appointment was not booked long enough so he did not have time. I was disappointed as that was the whole point of me taking a half day off work and coming here. Upon leaving, I was asked to pay a consult fee of 150.00, which I was told would have been waived if I had got the service done ( Which is what I came for). BUT I indeed had booked the service. I was caught off guard, and did pay. However I got to my car and turned back , because this didnt seem right. I went back to talk to the receptionist who did confirm I was booked for the injections, so they: 1.booked me for 1 service. 2.Did NOT DO the service, 3. and then charged me for something else entirely. I did not agree or sign anything agreeing to this fee. In fact I confirmed the costs on the phone during booking , as well upon arriving. The receptionist asked me to speak to the physio who I dealt with, who insisted I was twisting his words when saying he said he did not have time ( Was absolutely not the case) and that I was "trying to come in and buy a can of coke" - This was insulting since, in our meeting he did not raise any objections to doing prolotherpay beyond time. He also admitted there was an "error made here" but no one was willing to make it right. I can always forgive mistakes in any business, I am also willing to pay whatever they want. They just have to two do things: 1) Disclose their prices/ policies. 2) If YOU make a mistake, fix it. This clinic did neither and I ensured to give ample opportunity for them to make it right, by speaking to the receptionist, who had me speak to the phyiso who also spoke to the clinic operator.

    Has some issues with the muscles in my arm and my original physio therapist moved to the deep…read moresouthside. A friend recommended Stephanie here and I'm glad she did. She knows her stuff and I can see why they get booked up quite fast. All the staff are friendly and welcoming here. Plenty of parking, as it's in the Grandin Plaza business building.

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    CSA Physiotherapy Grandin Plaza - Denise is excellent!

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    Denise is excellent!

    Active Physio Works Tudor Glen - physicaltherapy - Updated May 2026

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