I bought a Hyundai Ioniq 5 on September 23, but from the very beginning, everything was…read moreproblematic. I was forced to pick up the car during the week, even though I had clearly stated in advance that I couldn't do so until the weekend. As a result, it was dark when I took possession of the vehicle, and I didn't notice a crack on the windshield at that time. I only saw it the next day. Since then, I tried contacting them several times, but despite my calls and messages over several weeks, I received very few responses.
On top of that, they dishonestly included an accident insurance that I had expressly refused during the negotiation, and I had to cancel it myself. To top it off, their attitude was disrespectful and evasive, always trying to avoid taking responsibility.
I ultimately had to dispute the $300 deposit through my credit card to get any form of resolution.
I absolutely do not recommend Automobile en Direct. If you don't want to waste your time and mental health, stay away!