Vimont Toyota Laval sold a used Demo car as new. On the contract, Vimont Toyota also declares the car as new. They claimed my credit was not good enough which is why they got a rate of 3.99% for me at RBC bank.
I have an excellent credit score that goes between 710 to 720. The only reason why my credit score goes down is because of the credit checks.
The dealer also Included the transport charges and other charges for a used Demo car. I tried to resolve with them amicably but the two Assistant Sale Manager (Real Tetreault and Hugo Lalonde). I spoke with treated me so badly.
Real Tetreault said he order the car to be sold as new and he said he did not want to be mean. While he maintains a cold look and a condescending attitude.
Hugo Lalonde called my witness "Arrogant". My witness spoke on my behalf because I could not explain well. My witness asks why he insists a demo car is a new car. He also walked away disrespectfully from the meeting when I pointed out that calling my witness "Arrogant" is unkind and not nice.
The sales Agent Sebastien Bouchard kept insisting that a demo car is a new car and never took responsibility for the misled misrepresentation of calling a Demo car a new car on my contract.
The accessories on the car are used accessories and were not my choice since Sebastien Bouchard claimed is mandatory and is written on the website that is sold with the car. The Sales agent kept telling me and my witness that a Demo car of 3367KM is a new car.
The $2000 I negotiated with the Sales Agent Sebastian Bouchard to remove from the sale price. He never removed it from the final sales price on the contract.
The General Sales Director is horrible. His name is Frederic Clermont. He hang up the phone on me and he would not let me talk and explain how badly I was treated by his other employees. It took a couple of back and forth tweets with Toyota Canada before he felt is necessary to call me. He called and his call did not last 3 minutes, He hang up...
Instead of putting me on Toyota Finance at a lower rate, they went to cut the deal with the bank and put me on a higher rate with RBC. They make me lose the loyalty of 0.5% with Toyota Canada. Plus Real Tereault lied to Toyota Canada that my credit score isn't that good that is why they put me in the bank. I have a credit score that ranges from 710 to 720.
They sold a demo car at a retail price, and did not remove the $2000 I negotiated, plus, on the contract they never indicate is a demo car, they wrote is a New car. The transport charges and PDI charges were all added to the transaction.
I will run from dealing with this car dealer in the future. They are not approachable and trustworthy after you sign the contract. They will treat you like a piece of trash.
They also wanted to sell me a remote starter and Toyota App for over $1000. Note the remote starter came with the car, and the Toyota App is free of charge for the next year or more.
The dealership treated me in a very bad way after signing the contract, The Assistant Sale Managers are the worse.
I will never deal with this dealership again. They feel happy ripping me off.. read more
