I've been coming here for my auto service for years and have always had good service. I call in and can usually get in right away for an oil changes. I usually sit and wait while it's done. This time I went in wanting to get my air conditioning check and oil change. I drop the car off at 9am. Within a hour they gave me a call back and let me know if the diagnosis along with some other recommendations. I approved the request and it was done by 1pm that day. Price wise it came up more than what I was anticipating. But it's a piece of mind knowing my car is taken care of. read more

AVOID bringing your car here at ALL costs! Very unprofessional and money hungry. They WILL NOT tell you the full problems with your car and will disregard certain codes to avoid having to do manual labor. I have on record one of the employees saying verbatim " We're just going to blame the fuel pump." After telling me that it would be the last thing to fix on my car. They will get over on ANYONE including elderly. Take that into consideration. It's definitely very shady at this location. You will be hearing from me soon. I deserve justice for my time being wasted for months ! read more

I can't say enough good things about Action Tire & Service. My family and I have been bringing our vehicles here for several years now, and they have always delivered top-notch service. They're honest, friendly, and quick--everything you want in a tire and service shop. I was first introduced to Action Tire about five years ago when I started a new job nearby. A lot of my coworkers recommended them, and after my first visit, I immediately understood why. Whether it's a tire repair, a new set of tires, or routine maintenance, they always do a great job without trying to upsell or push unnecessary services. Most recently, they helped me out with a quick turnaround, and once again, I was impressed with the quality and efficiency of their work. It's rare to find a place that combines great service, fair prices, and genuine honesty, but that's exactly what you get here. Highly recommend to anyone looking for reliable and trustworthy auto care. Action Tire & Service has definitely earned our family's loyalty! read more

Avoid at all cost! Rich is more likely to steal your car than repair it properly. I was unfortunate enough to be involved in a behind the scenes conversation with Rich and Bill and what I heard was downright criminal! Apparently Rich's guys have become so incompetent they regularly send customers cars to other garages to have them repaired and they simply mark it up by thousands of dollars. They regularly sell batteries that don't need to be replaced and resell the old ones as new! Look around. There's dozens of them being kept charged on the floor. But that's not the worst of it. I heard coming straight from Rich's mouth that they buy broken/crashed vehicles for cheap, store them out back and wait for a customer with a similar model to come in. Then they make copies of their keys and STEAL the car a few months later! They swap the needed parts onto the wrecked cars and sell them for huge profits! These people belong in PRISON. AVOID AVOID AVOID! read more

I was in town visiting from AZ. and noticed my undercover was dragging. I called and they said to bring it in. Richard the owner was responsive to my problem and fixed it within 20mins. The customer service was outstanding. I will go back if I ever have other issues. read more

Got an oil change done here before and recently had to replace a couple flat tires. They were on the job very fast and checked the tires and brakes per request, and gave an honest opinion on them about them being in good condition. The staff are very friendly and open! Reasonable rates and they will give you the facts straight without trying to sell you more. read more

I stumbled upon this shop via my girlfriend who has been using their services for a long time ! It's such a. Breath of fresh air to know that there are still some good , honest automotive place like this one ! I will recommend them to my friends now and will always give them my business ! Thank you for a job well done ! read more

The staff at Action Tire & Service are the best! You can expect to be treated with respect and honesty every time. They only recommend service that is truly needed and offer reasonable rates to perform the service. I have been taking all of our cars here for years and I wouldn't go anywhere else! read more

Excellent service. Always friendly always nice. Rich does a great job at the front. Always appreciate there good prices and there speedy service. read more

This is a reliable and honest shop. I've been coming here for years and have only had good experiences. Highly recommend.

DO NOT DO BUSINESS WITH ACTION GOOD YEAR TIRES - I have never witnessed more disrespectful and quite frankly, appalling service than at this independently-owned Action Good Year Tires on Shawnee Mission Parkway in Shawnee, KS. We have only purchased tires for my daughter's car at this store - nowhere else. We purchased my college-aged daughter FOUR tires from this store - 2 from March of 2015 and the other two in January of 2016. She was recently back in Shawnee from college and complained that she was having tire issues so we made an appointment at a different Good YEar closer to our home. This new Good Year Tire store told us that the two tires that ACTION Good Year Tires put on the car 18 months previously had plenty of tread left on them but were so old that they were severely cracking and by law, they couldn't "repair" these tires so I had to buy two new tires. This means that the tires ACTION Good Year Tires sold to my young and unsuspecting daughter were over five (5) years old when they were put on the car. This obviously concerned me and her father greatly as this is a huge safety issue as old tires can literally blow or fall off of the tire rim entirely! And, we thought we had purchased NEW tires for her car - not DRIED OUT and nearly EXPIRED ones. We've all heard the news reports and know that the full life span of a tire is six years according to much research. I visited the ACTION Good Year Tires store on Monday, October 17 to try and get to the bottom of the issue. I had all of the paperwork to prove we purchased two tires there on March 3, 2015, and two more in January of 2016. I also brought the actual tires with me and a note with a business card from the manager of the other Good Year Tires store that had taken these two tires off of my daughter's car and replaced them with two new tires to prove I hadn't just picked these tires up "somewhere". I was greeted by Rich McDonald, manager of the store and no other customers were in the store at the time. Rich seemed pleasant at first but that quickly changed when he realized that my invoice didn't match up with the two bad tires removed from my daughter's car. As a reminder, we have ONLY purchased tires for my daughter's car at this ACTION Good Year store (up until last weekend). I suspect what had happened back on March 3, 2015 was ACTION Good Year Tires sold her old tires and scammed us by including a DOT number on our invoice from a newer Good Year tire with a more updated DOT number - basically erasing the evidence. Plus, these weren't even Good Year tires, they were Michelin tires. (ACTION Good Year is an independent dealer and can install any type of tire. They will order tires at a customer's request or pull tires from other tire stores if the specific sized tires needed aren't in stock at their store.) Rich was smug and completely unprofessional. He said this wasn't their fault and that they would not accept any responsibility for it. He said it was my problem and there was nothing they could/would do about it. I know that I became angry myself and I wanted to have a conversation about it but he wasn't going to engage further. I wasn't looking for a refund, I was looking for an explanation as to why they would do something like that and put my daughter's life in danger. If they've done it to her, they've done it to many other people. He laughed out loud at me and told me I could speak to the owner or take the situation to Good Year Corporate. I even called later to obtain the owner's name and Rich McDonald hung up the phone on me. My daughter's father visited the store the next day and was laughed out loud at by Rich McDonald again. And while the owner, Tim Potter, was certainly more professional than Rich, he charged us with calling him a liar and he also claimed it was our problem. Tim certainly didn't seem to care that the manager of his store was laughing at a customer in front of him. That honestly told us everything we needed to know - ACTION Good Year Tires has no class and doesn't deserve the business of any customer. How can a place of business be so disrespectful right to a customer's face?!?! Unbelievable. At the end of the day, we are just consumers that want our concerns to be acknowledged. Unfortunately ACTION Good Year Tires doesn't have the class, maturity, self respect and decency to even do that. Please don't do business with this company - we certainly won't again - EVER. read more