I've had a disappointing experience with the management at Action Pawn. There is a flagged note on my account that's preventing me from pawning firearms, and despite repeatedly asking for help or clarification, the managers have been unprofessional and unwilling to assist or explain how the note can be resolved or removed. I pawn rifles and guns regularly and have done business with multiple pawn shops, including Cash America, without any issues. However, because of this unexplained flag at Action Pawn, I'm now no longer allowed to pawn firearms there, and management refuses to offer any real support or solution. I understand policies exist, but customer service matters. Being shut down without clear answers or help is frustrating and unprofessional. I expected better communication and accountability from management. read more

Great service, I have used their services and are looking forward to using their services and purchasing their different items they have for sale read more

Firearm department sucks. They don't prioritize the customer and would rather work on tagging guns or chatting with others than helping who is next in line. If you don't want to work then don't apply for the job... it's that simple. read more

I gave it four Only because I took my hubby and no one speaks Spanish and they left him hanging but besides that very clean very nice manager read more

The manager John gave exceptional service. We were greeted, helped, and had what we needed in less than 10 minutes. I'm definitely returning back to this location in the future. read more

STAY AWAY !! I bought a gun from here and found out it was broken . Roy rocha was very rude to me when I was explaining to him that they sold me a broken gun ! They did not tell me it was broken and Roy rocha was flirting with other customer while I was trying to talk to him ! terrible experience ! he is absolutely unprofessional ! I don't know how he even got a job there . I told him I wanted to talk to the manger and he told me he's in the back and while he went to the back I waited and he didn't even bring the manger !! But keep in mind he said he will give me a refund AFTER I said I want to talk to the manger . when I asked Roy rocha what are they going to do with the gun , he said we are going to sell it because they need to sell and I told him are they going to tell them it's broken he said probably !! PROBABLY!!! I bought that gun for 1k !! so you will get ripped off ! don't buy anything from here . I will tell EVERYBODY because nobody should get ripped off !! read more

Talk about customer service waited for an hour to sell my firearm just to have an associate go and deal with another customer that arrived after me read more

Horrible place Trying to stay with all the Layaway down payment Think before you shop here I could understand if they surcharged you a percentage But all of it read more

Always like checking out this spot because they always have cool things and great prices I've bought a few things here and each time I feel like I get a killer deal which I'm a sucker for. They never disappoint. Thanks action pawn for always having good service and paying attention to what the customer wants instead of just trying to get a sale. read more

Service depends a lot on which employee you get. The lady who helped me out was very nice, very friendly and very helpful and her name was Ms. Jimmie yes, her name was Jimmie. I purchased 2 firearms that day and was lucky enough that Ms. Jimmie was the lady who was at the gun department at that time and took good care of me. I would recommend to look for Ms. Jimmie if you are in the market for firearms. Thanks Action Pawn for hiring Ms. Jimmie and for being one of my favorite employee at you company. read more

Huge store , Imagine the super Walmart of pawn shops. Staff is friendly helpful and always available when you need them. I have pawned bought and straight sold here. Repeat customer only because I feel I've gotten a fair deal every time. The guy named Jose is cool too. read more

Action Pawn - Kriss was Vector 45 - Pawn Shops Near Me - San Antonio, Texas

First and last purchase at this place. Item was defective. I came by to return or exchange a new item. I was advised that either way I would be hit with a 15% restocking fee. BEWARE it's more like Action Con than Action Pawn. They don't even hide it. Check your receipts peeps. All we got was the finger and we're sorry.‍ read more

Great service! I sold some designer purses and accessories the manager is awesome! She gave me a fair deal and made the process easy. I will be back to sell and buy! Go here if you need the extra cash or just want to de clutter. read more

I love shopping here! It is a superstore for pawnshops. First ever purchase was a handgun, and I've been coming back ever since. I've bought 3 Nintendo switches at reasonable prices. Pawned one and they gave me a fair loan amount. When I got it back it was in the exact same condition. Manager specials are clutch too with layaway. Staff is always willing to help. Also ignorance is not an excuse because you don't ask questions about their policies for layaway and loans. Don't believe the bad reviews they are a BUSINESS after all. read more

Service depends alot on which employee you get, but lately every time i walk in, I am always greeted with a smile, and the employees are always working hard. You can not go in and expect a store this big, to have someone waiting on standby for every customer that walks in, but my wait time was short, and the merchandise i found was great. They always tend to get nice collectables in, and they have a wide variety of items. For its size, you would be surprised at just how much they fit in there. If you are looking for something in particular, they probably have it. I asked to test a game system, and they gladly helped out. They do have the typical rules such as restocking fees and stuff of the like, but if your diligent and stay on top of your purchases they will help out. Pawning is the same here, but when i picked up my items, they were in the same condition, wrapped really well, and were taken care of. The manager on loans who assisted me was a great person as well, explained why and what he was offering, and helped me as best as he could read more

I went in last week and pawned my brand new laptop for extra money. They gave me 250$ and I was fine with that. It was in there 2 weeks and I took it out. Yesterday I went to pawn it again and this time this guy came over he could see how much they had given me and went somewhere and came back. Looked at my laptop again and came back again and said we will give you 170! I was like y'all just gave me 250$ 2 weeks ago and I took it back out. He started saying well every time I pawn it drops I was like yeah right .Lowballers up the ass so I asked for a manager. He went so I went also and he started saying well we don't sell them that much that's why. I told him it was in here 2 weeks ago and it says right there in the system and he asked the other guy if he checked and I said no because he didn't. anyways he also said no 170$ I was angry and would not recommend this place ever. Lowballers and also rude employees. The guy in front of me was a regular and they were lowballing him also. Do not go there. Beware of this place... LOWBALLERS read more

This place is seriously overpriced. You could literally buy most things in here new for less. There is almost no negotiation. I have no idea how this place stays in business. read more

These guys have a great selection of firearms tools and other oddities. Jimmie was a great help today!

"Welcome to my Scam Shack" I was shopping for a watch the other day, and came across this pawn shop. Fairly large, lot of watches. And a 35 percent discount on all watches, except the high-end ones like Tags and Omegas. So, I had a good feeling about this place. Boy was I wrong. The lady who helped me out was friendly, and soon I found a 199 dollar Citizen watch I liked. Minus discount it was 129. That was a nice deal; I went for it. But at the register, this place showed it's ugly, true head. Unfortunately, this watch did not have a 35 percent discount. Ehhh, wait. Wasn't it all watches except the high end ones in the other cabinet, all priced over 700 dollars? Yes, that was true. But not this one. So I asked for the local manager. Enter Zack. Ruler of the Scam Shack. He explained that he "just could not do it". They had "to much money in it". They "were even losing money on it" and it "shouldn't have been in the cabinet with all the regular watches". Yeah right. I just happened to stumble across the only Citizen watch that should have been in the cabinet with all the high end watches priced over three times as much. And pigs do fly. I know I a scam when I see one. I'll hit the road Zack, and won't be back to you Scam Shack. read more

I saw all the negative reviews... was about to leave one myself... I'm out of town and have been trying to call these guys for the last 3 days!!! Every time I called it just rang and rang, then a couple time someone picked up and put me on hold, but after 20 min of being on hold I just hang up cause obviously I have been forgotten about.... So that aspect is terrible!!! However, once I did get through I immediately asked for a manger. My due date was 3 days ago and I had not realized it... I explained that I was out of town and would be back tomorrow, so if they could please hold my item til then without selling it off (which they have every right to do), the Manager Mario said YES he can do that for me and i was extremely grateful!! So I'd say 0 STARS for reliability, 2 STARS for regular employees, but 5 STARS if your lucky like me and get a Manager who is willing to work with you. This Manager MARIO accommodated me, however, there are plenty of other managers and employees working there who will no doubt treat you like garbage and make you regret ever taking your business there. If your lucky and get to deal with someone like Mario then great!!... but if you get one of the other morons that work there, they will try and make things hard for you on purpose, most likely cause their mad at their own lives, that their making $9/hr at a pawn shop and they absolutely hate being there, so theyll take it out on you the customer. My advice would be go to one of the smaller MOM&POP type stores if you need a loan.. they always work with you and they don't treat you like your bothering them. read more

If I could give negative stars I would. Worst customer service, rude, and has no sense on how to run a business. SUCH HORRIBLE CUSTOMER SERVICE TO THR POINT THEY ARGUE WITH YOUUUU ABOUT WHAT YOU WANT!! So disrespectful. Never doing business with them again. read more

Pawn shops always give me mixed emotions. On one hand, I know that most of the stuff in the store is there only because someone desperately needed some quick money--the whole place reeks of misery and broken dreams. But on the other hand, there are some great bargains to be had. I don't go to pawn shops very often, but when I do, this is the one I choose. This shop has recently relocated into a large building right behind where the old store was located. This new facility is clean, bright and well organized. I have been interested primarily in the musical instrument department, which is excellent. This store features what I believe is the widest selection of good-quality used instruments outside of Spacetone Music. And their variety of amplifiers is spectacular. A few months ago I helped a friend pick up a Squier Stratocaster and a Yamaha bass here for a very reasonable price. And then yesterday I hit the jackpot: a 2010 Fender Rumble 15 bass amp (retail $99.99) for just $40! Amazingly, the amp still had all the original store stickers on it--right down to the clear plastic on the Fender badge. The amp was dusty, but it looked like it had never been played! I also noticed lots of brand-new amps from Behringer and Blackstar at decent prices. The rest of the shop features pretty much everything you could want, from tools to guns to jewelry. Whenever anyone asks about pawn shops, this is always the one I recommend. Give 'em a try! read more

Can I possibly leave less than one star? I cannot stand to be bombarded with the 'f' word. I'm in this pawn shop with my husband looking at guns and ammo when a "song" begins blaring, yakking about n****rs and f***ing people up. It's disgraceful. I swear whom ever started that song turned up the volume. I've bought several knives and some camera equipment from here. I will not be returning! read more

I brought in a guitar pedal worth around $160 used (Boss RC2 Loop station) and the guy immediately offered a low $40 and when I said no way, he said he had several of these on his shelf at his "other store" for $40. Needless to say he didn't answer when I asked where that was and offered to buy those pedals. (that's $100 profit on each pedal!) Also they have a giant advertisement claiming you'll "never pay retail" at action pawn, and I've never seen a pawn shop overprice their USED goods like this one, their prices are ABSOLUTELY retail if not MORE because of the fact that they are used products. They take advantage of people down on their luck, find a mom and pop pawn shop if possible, these guys only care about scraping every penny from your pocket! read more

This was my first pawn experience and found some legit golf clubs. I could only spend so much and the manager worked with me very well. Going back soon. read more

Manager Greg and Javier always take good care of me. I had a bad experience 2 years ago due to a pistol that was not on their inventory. They both went out of their way to make it right (after I was there for more than 2 hours). Today I bought two more guns, it goes to show you that when you get good treatment you build loyalty (i drove 45 miles to buy from them) read more

If I could give this place no stars I would! Everything in here is over market price where they would by it at 30% and make a 150% profit you are better off going and getting it brand new. And on top of everything their sense of urgency to assist someone who is knowledgeable of the product is ridiculous! Steer clear unless you like buying over price equipment and materials! read more

Go into this Pawn shop and notice how you never see a manager in sight! Most of the guys here don't do shit! What kind of customer service is this? I guess the district manager doesn't have control of the situation. Good thing they have other shops to go to. This place lacks professionalism, must be a guy thing! Wonder how they advanced their way up, hmmm. read more

I took several pieces of "silver" to sell, was told they don't buy any silver except James Avery. But I asked if they would check it to ensure it was in fact silver. A girl "checked" all the merchandise and told me ALL of it was in fact silver. I took it to the HEB Alon a store in there that buys gold and silver. She checked it and none of it was silver, except for 3 rings out 12 items. Do they know what they are doing? Are they selling REAL gold and REAL silver? read more

Literally just left this place feeling disappointed. First off customer service is the most important aspect In a business and they did not deliver. We stood right next to a lady at the jewelry section she did not acknowledge us or stop to get us someone. I wanted to look at purses for my bday and waited for 10 + minutes and no one came. When we asked for help still no help. My father wanted to look at guns cuz he collects all over priced. Hope u have patience because that's all u need. Waste. Didn't get helped once in the time there. read more

Managers are rude here, not willing to deal on item and wanted close to brand new price, couldn't take out a layaway and the manager didn't want to give me my money back even with a restocking fee. Worst pawnshop ever they took my money read more

The staff couldn't be nicer--but overall the place makes me feel like I'm Living in "1984"! The ceiling is just so high and there are cameras everywhere. I know the cameras are important but this shop makes me feel as small as an ant. read more

Have found the staff to be more than willing to work out any problems with items I have bought there, and I keep going back bcuz the inventory is always changing . The bargains & the NEW store look are awesome !!! read more

If I could give it zero stars I would. I don't generally pawn things but I did get desperate because of recent illness and took something to pawn. I called before I went and they said "sure we take that of course we would have to see the condition but we will pawn on it" so I took it down there to be told that no they don't pawn on the item that I was trying to pawn. This happened again this week with a different item. The guy I talked to was a manager but not "the" manager and so of course they wouldn't loan again. I will never ever go back here again. What as ripoff read more

Typical pawn shop staff. Rude and monosyllabic. As a guitar and guitar pedal collector, I always go to pawn shops looking for gear. It's incredibly rare to find something good. Which is why I keep searching. And like every other pawn shop ever, this location's musical selection, while huge, is 99% pure junk. I did find 2 MIM Fender Strats. One black for $269 and one pearl for $369. Both need at least $250 in work to make them playable. The black one had skunk strip separation on the neck. The tone controls didn't work. Scratchy volume pot. The nut was being held down by the strings. The pearl Strat needs a serious pot cleaning. As well as new saddles, tuners and selector switch. I think the truss rod was rattling as well. I offered $500 for both and tried to explain to the manager what was wrong with the guitars. Truthfully, both guitars were maybe worth $325, but i was willing to overpay a bit, do the work and make them sing. The best he would do is tax free on the black Strat. I told him they were completely overpriced and not worth what they were charging. Of course, this produced the typical, "it's worth it if you pay for it" response. There's an well reasoned thought. The idiot tried to tell me how awesome these guitar are. They would be awesome at a fair price and a lot of work. He had to go with what his "experts" say. I've got news for you, fella. Your experts are obviously as stupid as you are. If they knew the first thing about gear, they wouldn't be working in a pawn shop. I thought pawn shops wanted to make money. Not turn down offers on something that will sit on the wall until some other idiot is willing to pay sticker price. Which is about 110% too much! At which point they will be returned because they are unplayable and won't stay in tune. I also got a laugh out of the "never pay retail" signs. I've seen most of their brand new gear cheaper on eBay, Sam Ash, Guitar Center, Alamo Music, etc. Also, a note to parents buying orchestra/band equipment for their kids. DO NOT buy from pawn shops!! Go to Alamo Music for that kind of stuff. It's reasonably priced and they actually have knowledgable musicians to help. Not high school flunkies who have reached their proverbial glass ceiling working at a pawn shop. Plus, in real music stores, if you're cool and schmooze a bit, a cool employee will give you a massive hook up. Especially at Alamo. read more