The mechanic I usually take my cars to is almost to Bartlett and I wanted to try something close…read moreand in the CY neighborhood. I came in looking for a convenient, quick change on my brakes. I knew that was the problem. I also knew the car I was bringing was an older "clunker" that I did not want to invest much into for repairs. Upon arrival, I attempted to explain this to the receptionist. She didn't even make contact with me, but instead just told me that the mechanic would take care of things. I should have insisted on speaking to someone but I wanted to trust the process. When I received the quote, I knew it was way off. I reached out to my mechanic (who also has Yelp reviews of 4.6+ as well) and asked if it sounded strange. He said he could beat it by $400, and probably more. I picked up my car (which still cost me a $125 diagnostic service fee) and took it to my other mechanic who did the work for $800 less. I'm sure The Hub stands by their work and their quote, but that is just so, so far off and a bit toned def to this customer's needs. All your receptionist had to do was listen to me and consider my request, but instead, you lost a potential new customer from the CY neighborhood. I hate that because I want to support local joints. From what other reviews say, this is a highly reputable place to take your vehicles -- so I can't argue its quality. I can only warn the consumer of its seemingly astronomical, pricey quotes.

The mechanic, also the owner, seems to have a good handle on easy repairs and maintenance but is…read moreout of his league when it comes to anything more complex. In fact, he's pretty incompetent. Too many times he misdiagnosed problems with my car (always at my expense) then aggressively pressured to have unneeded issues fixed sooner than later. Not a good or honest way to do business.

Dad here. My daughter had just moved to Memphis and needed help with a slow leak in a tire (nail)…read moreand an annual oil change and check up. Someone gave her a strong recommendation for Barton's and I understand why. Fast, friendly, professional service. No attempt to upsell her on any additional service. I'm extremely grateful that she found them. They definitely earned a new customer.

Very helpful manager and staff who got me in and done within 24 hours for a broken strut, sway bar…read moreand new brakes. Great service and fair pricing! Recommend for anyone looking for an honest and reliable mechanic in the Midtown area.

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

I booked an appointment through the website. The appointment time came and went with no one showing…read moreup. I tried to get a response from the text chain that was initiated when I booked the appointment, called 2 different phone numbers I could find online and emailed as well. No response. Then 3 hours later they get back to me and I asked that they still come. The issue with my car was concerning back brake lights that would not turn off and were draining the battery. The mechanic inspected and diagnosed that I needed my brake light switch replaced (also back brake light bulbs were burned out). He quoted me $420-$460 to fix it (that price included the $140 inspection and fuel surcharge fee). That sounded crazy to me so I just paid the $140 base fee said forget it, don't do the repair. I did some research on YouTube and checked out the situation myself, and it turned out to be just the rubber bumper piece that depresses the switch that had rotted and I was able to replace it with a bolt and washer I had on-hand for free. And anyway, if it had been a bad switch, that part only costs $10-$20. I'm pissed that the guy was going to over-charge me and I can't help but think it was because I'm a woman.

I hurt my shoulder and needed someone to put together some furniture I ordered. Unfortunately, it…read morehad seven drawers. When Dylan was done every drawer went in an out right on track, literally. It was nice to get it finished. Thoroughly reasonable price for as long as he had to work on it. 2-3 hours. Looked great and worked great when done. I'm sure I'll be calling again for things I can't do myself.

From the owner: We are hardworking, honest, and actually care about the poeple we help. We wanna do a good job so…read moreyou got something to smile about when were finished.

I brought my car in on Tuesday saying there s a leak in my front driver side tire. now we are…read morestranded in the gas station on the way driving to Florida with my 10 year old in below freezing temperature at 9pm! they didn't fix it !!!

I reviewed this already but it doesn't seem to be there anymore…read more.. Typical double talk, upselling, promises that "this will fix it," textbook example of the problems people have with many repair shops. That guy Jon at the East Memphis location is a 100% double talker. We agreed what to do, then they decided to go rogue and do something else, then want 2x as much. I said no. Paid less with the promise it was corrected, then the problem not only came back the next day, but it's much worse. I don't know what they did to it, but now it has 25+ error codes after they cut the wiring harness open to the transmission module (then later said it didn't need that, as I originally tried to tell them). Whatever you say, it goes in one ear and out the other. When I called back that it still wasn't fixed (after a promise it was definitely all good now), there it started... The old mechanic-shop screw. "Well the next step is more diagnosis at $150 an hour, and we estimate 3 hours..." (just to find the problem, not fix it), when the diagnosis it what I paid for in the first place. They keep throwing parts and the runaround at both it and you for as long as you'll keep handing them money. Car was at least drivable with the problem before, now it is not. Doesn't even run anymore. To make matters worse, I brought it there because I already knew the owner Stave Woodard from a few years back. I did good, honest electrical and welding work at his previous home in Bartlett. -It was him that said they would need another $450+ after it wasn't fixed. I'm out $315, but glad it wasn't the $650 they wanted at first. Money down the drain, plus a car that's now a boat anchor. So if you take your car to them after reading this, please come back to this review and read it again. I tried to tell you.

I just felt a very gratuitous "Thank you" was in order for Thong's entire (& wonderful) staff…read more One hell of a family business which by merely existing within this community was a Godsend for me. Not sure about everything other auto repair shops provide, but having Thong's available means there's not much of a need to learn what competitors are able or willing to avail.

I am a firm believer that "Customer Service" is everything, especially when I am spending my hard…read moreearned-money. I really would give a little higher rating, but it would only be for the repair work and that's all. I've been a faithful customer for many years. I was referred to Thong's and instructed to only negotiate with Thong himself and never with his wife. So, I would get an outside diagnosis of my vehicles before taking them to Thong's. I would then call Thong and he would give me a price for the labor only, and I would then pick up the parts myself. I would save money because a lot of repair shops add a mark-up or additional profit, when they furnish or buy the parts for you. Also, the labor cost negotiated with Thong was already cheaper than most places in town. Like a lot of other customer reviews, I've read, people including me, have just put up with Mrs. Thong, because the price and work was very good. However, it wears you down after a while and you just get tired of dealing with this lady. She is rude, she tries to charge more than you negotiated with Thong himself, she will try to argue with you at times, she believes she's smarter that most, and never wrong about anything. So, I've finally decided to pay a little more and take my business elsewhere. Thong should really deal with his wife and send her home and get someone else to run the office. I'm quite sure he is beginning to lose business and it will show in time, if it hasn't already affected their business. Unless of course, she's really the boss and doesn't care about business growth. I will never refer anyone to Thong's again, as I have in the past. Mrs. Thong is "BAD" for Business. Mr. A. C. . . ("A Customer Whose Had Enough")

On my way from California to Vermont with my 3 kids and our car's oil light came on…read more.. The guys at WS Haynes Downtown worked me in, checked out my car and got us back on the road in no time! Thank you so much!!!!

My wife and I were on our way to Nashville and needed to get a tire replacement. They were the…read moreclosest, so we went in. Assistant manager John helped us to make a decision on two front tires. Price for tires and installation very satisfactory. We needed to have it done quickly because we had tickets to the Grand Ole Opry in Nashville for that evening. John explained that the tire delivery would be in the early afternoon. He sensed that we were anxious. He got into his car and went over and picked up the tires. He ordered the car to be put on the rack and prepared. He was back in 15 minutes, and the tires were installed immediately. We were on our way in less than two hours. Excellent. And with a personal touch.

Always helpful, I've taken different cars with different issues here. They always work hard to get…read moreit done quickly and I feel they are honest with what is going on and fair with pricing. Good value, good place.

Efficient and personable -- sadly rare traits in Memphis…read more (Reviews need to be at least 85 characters, I'm told.)

When I walked in I could tell I wasn't wanted there. People behind the desk made eye contact, then…read morejust kept eating their lunch. Eventually the lady says, "we're not taking any new customers." Dismissive and disrespectful. Wish I could give zero stars

Don't let these folks get under your hood. This is the type of shop that creates problems so you…read morecan come back. There famous problem is the fuel pump!! if you speak up for yourself they will un customer you. Oh yeah they alter the data system because they lie about the services they provide. I paid for a ac compressor it went out a few years later. I guess they forgot we already replaced it. He tried to say he fixed the coils. Oh yeah they buy parts from the junk yard and will not provide receipts or core information. Run run run from this place you are better off going to the dealer!!