Saved my road trip. Car started acting up a third of the way to Denver so we stopped in and they…read morequickly diagnosed the problem and replaced the crank shaft sensor. Also very kind and comfortable. I felt like their advice was 100% honest and accurate.

I was absolutely CHEATED by Imports Plus in Green River and would heavily recommend to anyone…read morewho..... 1] Doesn't have hundreds of dollars to dump in the trash 2] Doesn't like being bombarded with lies and excuses 3] Doesn't like to be insulted for not having grown up as a member of this small community, to avoid it at all cost. Even if you broke down in there service bay, you'd have a better run of things paying someone to tow it to ANYONE in Rock Springs as I have a bit of experience now with just about all of them. I brought in my 97 Accord for a CV Axle replacement which I already had a mechanic in Rock Springs to diagnose while having other work done and I was told my auto would be available in about 2 days. I received a call the next day to inform me that my CV Axle was fine and the issue was in fact with my Wheel Hub/Bearing assembly. I informed the front desk girl that I had already had it diagnosed so then informed her that if it fixed the issue of stability and crackling sound, to go ahead and do it. The next day I received a call informing me that my car was ready to be picked up, the Hub and Bearing had been replaced however, if I wanted the crackling sound to go away.....YOU GUESSED IT! I would need to replace the CV Axle which would be an additional 500$ (a job that 3 mechanics in Rock Springs quoted me 310$-345$ the very next day. Having written down the CV Axle replacement on my initial paperwork and having been told directly that the CV Axle was not my issue, I attempted to plea my case to no avail and was repeatedly informed by the desk girl Kelli (Whom I believe is the composer of this companies only good review on here) that my car was a danger to myself and everyone else on the road. I took Auto Shop for 3 years in High School and one semester in College, along with doing all of my own upkeep and repairs for the past 10 years. She used the manipulation of what she seemed to believe would strike fear into me along with ambiguous communications with Paul the mechanic, who never communicated with me directly to justify the fact that what I brought my car in for had not been fixed and assured me that the work they did "needed to be done anyway". Approx. 500$ and countless hours turned days of stress later I have a car with the initial issue still effecting it and a sour taste in my mouth for how these crooks can look themselves in the mirror each morning (though, presentation and professionalism would suggest they dont) Another bothersome bit of info is that they refuse to order parts from anyone but NAPA even though the NAPA is literally across Dewer Dr from an AutoZONE and an O'Reillys. Whether you find it better or worse, this basically means you have a 160% price mark up for a slightly better warranty. That's how they justified the fact that my hub was 220$ instead of the 98$ cost I found the parts for at Autozone Genuinely, and from the bottom of my heart, I urge anyone to AVOID IMPORTS PLUS AT ALL COSTS! I received my best service and assessment from a man name Kevin at Rock Springs Auto Repair 1709 Elk St Rock Springs, WY (307) 362-2286. He literally diagnosed my car's issues and knowing that I had fallen on a tough time including my experience with Imports Plus, told me the assessment which took about 30mins would be on him. He told me he'd rather have my respect than make a quick buck me.

I didn't use this business myself, but I was involved because my friend broke down on the road and…read moreI picked him up from this business while they did repairs. He was quite happy with the extensive repairs they performed. Just as important was the fact that the repairs were done in the time stated, and communication was good all the way through.

Was broke down driving through Rock Springs Wyoming…read more Took my diesel sprinter van to the Dodge dealership. It was there two weeks they could not figure out why it was going into limp mode no codes. Finally took it to Addicted with in minutes Jason said you got a intercooler hose leak thats why it is not throwing codes. He over nighted the parts and the next day we were up and running. Jason knows his stuffi just wished he lived in Tennesse to be our go to shop.

We can't recommend these guys more. Absolute champions!…read more Our van had an issue while we were passing through, and 2 other mechanics quoted us close to 1000 to fix the problem. We were on our way to Canada via San Francisco, and had very limited funds. We needed a fix that would get us to Canada, where we'd be able to afford to do the larger repair that was needed. We explained this all to Dennis, and he understood. Instead of ripping us off like the other shops wanted to, he came up with a solution that would get us safely to Canada, where he made us promise we'd have the serious repairs done ASAP. The repair was done quickly and well - and he even called us the next day to check we were okay. What a sweetheart! Honestly, if it wasn't for Dennis, we'd still be stuck in Rock Springs. So thank you Dennis!

Took my ATV in for service and tune up and told them 10 times to change all fuilds and filters…read more They had it for a month and rebuilt the carb changed the oil and oil filter. They did not change the fiulds in the diff or change the coolant, just topped them off. They didnt change the air or fuel filters. All this was on the work order. The person at the service desk could care less and gave me attitude. I had to have the machine and will take it to another kawasaki dealer as I was told it would be 3-4 weeks before they could get it back in. DO NOT GO Here!!!!! should be no stars

I'm moving across the country and pulled into Rock Springs late last night. To my horror, my…read moresteering was creaking and whining and I wasn't sure if I could keep going. This shop is obviously good because it's busy! They weren't able to see me immediately, BUT- Hubert at Rock Springs Auto Repair was kind enough to let me use his grease gun and stethoscope and we isolated the problem to the ball joint and got it ready to keep rolling. Thank you Hubert! You're a good guy.

We drove in from the West Coast to spend a week in Rock Springs; as soon as we got here, we noticed…read moreour truck leaking oil from the rear differential. We were pretty concerned, as we only have a few days to look around, and in Wyoming you need a good vehicle to do so. So we checked online last night at about 4:30pm which was dicey in itself because they close at 5. But we drove down there anyway to talk with them, and even as they were closing, they were able to make a spot for us this morning 8/28/25. We got there at 8am and before we could ask, Kira at the front desk offered to find us a ride back to our hotel. We gratefully accepted! The owner Rick gave us a ride and after talking for a few minutes, we felt very comfortable with both him and his establishment. He assured us that they would do everything in their power to get us back on the road as quickly as possible. Right after 9am, we got a call from them, letting us know they found the issue and would start fixing it right away. So we took a short walk around our hotel's neighborhood and not long after we came back, the phone rang again. They had fixed our truck and it was ready! It wasn't even noon yet! We were very impressed. And Rick came back to pick us up at our hotel to get our truck. Many thanks to everyone involved; Rick, Kira and shop mgr Jay, plus the mechanics who worked so efficiently to get us going again! You guys have definitely earned another customer- when we relocate out here we have about seven vehicles including two car show classics that will need maintenance. Much gratitude and respect, Cindy and Norm

Mark is an outstanding person! He came out first thing this morning to look at my RV. He was very…read morekind, honest, and caring. He was unable to fix our issue due to time restraints but he stayed there and called places to find one that could take us this morning. He found a place for us right down the street! He did all of this out of the kindness of his heart without taking a penny from us. An hour later, he called to check on us and make sure we were getting taken care of. Recommend Mark and his business to anyone and everyone.

Mark helped us with a rental truck that went south. gave us great advise and helped save the day.read more

Thank you so much for saving us!!! Our truck had trouble while driving cross country…read more we turned it around and thankfully found Pat and his crew! Dan immediately greeted us and was so kind! He stopped what he was doing, made us feel welcomed, and helped us right away. Pat and his son Tyler were super friendly and amazing mechanics. They had to get some parts and the truck had to stay overnight, but Pat even drove us to the nearby hotel. They got started on it right away the next morning and we were off on our road trip adventure! Thanks guys! You are all wonderful and we really appreciate it!

We were on a road trip and passing through Rock Springs when we had a thermostat failure…read more Pat's/Tyler was knowledgeable, friendly and got us back on the road in about 2 hours at a reasonable price.

My car was very overdue for an oil change. I called a few minutes before arriving to see if I could…read moreget in quickly, they were very friendly on the phone. When I arrived I was able to pull right in and they got started immediately. They were kind, fast and the price was less than I expected! Thank you for making something I dread doing, such a great experience!

Been a customer before and they did a good job but then they started overfilling the oil. I would…read morecheck the oil level and twice the oil level was quite a ways over the full line on the dipstick. Today I was there at 8 am when the sign said they opened but I left at 8:10 as I had somewhere else to be. I could see employees in the business but I guess they don't open when their sign indicates.

My wife and daughter were on a road trip and experienced car issues as they were passing through…read moreRock Springs. Rumble literally came to the rescue--they quickly diagnosed and fixed the problem (at a very reasonable cost) and had my girls back on the road that same afternoon. They couldn't have been more kind. Highly recommended.

It was a great experience, love janet, very congenial, services were good also, she listened to…read morewhat i wanted, & followed through