We were hunting outside of rock Springs about 45 miles out of town. Our fuel filter started acting…read moreup so we called these clowns. They told us that if we came in they could change the filter. They reassured us that they actually had the filter in stock. We drove all the way in only to arrive and find that they didn't actually have the part. Then they told us if we could go find the part somewhere else, because they were unable to do it, they would be happy to install it. We went to Napa down the street got the filter and came back. When we arrived, they scratched their heads for a bit, and after discussing it, they decided that there was too much liability because they didn't know what to do. These guys are complete clowns. The height of incompetency. Don't waste your time here.

brought my granddaughter in with me to get the oil changed service tech explained everything and…read moreshowed her what they were doing. It was a great learning experience and great customer service. she had the best time learning about trucks and how to keep them running smoothly and what tools are and what they did by the end of our service she was able to say the names of the tools and what they were ‍ one happy grandmaw with this service

Oil change requested. Great place. Clean and friendly. They checked my tire pressures and air…read morefilters, looked at undercarriage, rear end and differential for leaks without me asking. Very professional and reasonably priced. Thx

Was passing through and was helped immediately and was in and out within 20 minutes. The owner was…read morevery nice and was very helpful highly recommend this place. Great job guys

While towing our travel trailer on 1-80 we had a trailer tire that began to separate. We called…read moreahead to confirm they had the tire we needed and if they could get us in on a timely basis. Lisa was very helpful and courteous on the phone letting us know they could get to us right away. Zak got our tire expertly changed out quickly. Additionally he was very friendly and courteous. Thank you Rock Springs Les Schwab!

Terrible customer service, waited hours with no communication whatsoever. If you need to make the…read moreextra drive to the next city's Les Schwab (green river), go there instead.

We drove in from the West Coast to spend a week in Rock Springs; as soon as we got here, we noticed…read moreour truck leaking oil from the rear differential. We were pretty concerned, as we only have a few days to look around, and in Wyoming you need a good vehicle to do so. So we checked online last night at about 4:30pm which was dicey in itself because they close at 5. But we drove down there anyway to talk with them, and even as they were closing, they were able to make a spot for us this morning 8/28/25. We got there at 8am and before we could ask, Kira at the front desk offered to find us a ride back to our hotel. We gratefully accepted! The owner Rick gave us a ride and after talking for a few minutes, we felt very comfortable with both him and his establishment. He assured us that they would do everything in their power to get us back on the road as quickly as possible. Right after 9am, we got a call from them, letting us know they found the issue and would start fixing it right away. So we took a short walk around our hotel's neighborhood and not long after we came back, the phone rang again. They had fixed our truck and it was ready! It wasn't even noon yet! We were very impressed. And Rick came back to pick us up at our hotel to get our truck. Many thanks to everyone involved; Rick, Kira and shop mgr Jay, plus the mechanics who worked so efficiently to get us going again! You guys have definitely earned another customer- when we relocate out here we have about seven vehicles including two car show classics that will need maintenance. Much gratitude and respect, Cindy and Norm

Had my car breakdown on I-80 and got it in here. Diagnosis was very quick. 10/10 service. The staff…read morewas friendly, honest, and attune to my needs.

Just needed a routine oil change, we are traveling cross country and putting a lot of mileage on…read moreour vehicle. Great service and staff.

Great job on a much needed oil change. In and out and back on the highway in about 15 minutes (10…read moreminute oil change, as advertised). Price was equal to competitors and the service was friendly and efficient. THANKS!

Took my ATV in for service and tune up and told them 10 times to change all fuilds and filters…read more They had it for a month and rebuilt the carb changed the oil and oil filter. They did not change the fiulds in the diff or change the coolant, just topped them off. They didnt change the air or fuel filters. All this was on the work order. The person at the service desk could care less and gave me attitude. I had to have the machine and will take it to another kawasaki dealer as I was told it would be 3-4 weeks before they could get it back in. DO NOT GO Here!!!!! should be no stars

We can't recommend these guys more. Absolute champions!…read more Our van had an issue while we were passing through, and 2 other mechanics quoted us close to 1000 to fix the problem. We were on our way to Canada via San Francisco, and had very limited funds. We needed a fix that would get us to Canada, where we'd be able to afford to do the larger repair that was needed. We explained this all to Dennis, and he understood. Instead of ripping us off like the other shops wanted to, he came up with a solution that would get us safely to Canada, where he made us promise we'd have the serious repairs done ASAP. The repair was done quickly and well - and he even called us the next day to check we were okay. What a sweetheart! Honestly, if it wasn't for Dennis, we'd still be stuck in Rock Springs. So thank you Dennis!

I have been a loyal and satisfied customer of BigO for many years. This rock springs Big O was a…read morehuge disappointment. I went in to buy an rv tire the woman at the counter said they don't have any and wouldn't for at least a week. This in a town that has rv's and horse trailers running through constantly, bad management to not recognize the need for this product. The woman had an apathetic attitude. A to bad so sad and I don't care kind of attitude. I would advice all to steer clear of this establishment.

Thankful! As a mom w three kids who had a flat in the middle of nowhere I was very thankful with…read morethe level of service and care. Staying open past work hours to make sure we were safe on the road

My car was very overdue for an oil change. I called a few minutes before arriving to see if I could…read moreget in quickly, they were very friendly on the phone. When I arrived I was able to pull right in and they got started immediately. They were kind, fast and the price was less than I expected! Thank you for making something I dread doing, such a great experience!

Been a customer before and they did a good job but then they started overfilling the oil. I would…read morecheck the oil level and twice the oil level was quite a ways over the full line on the dipstick. Today I was there at 8 am when the sign said they opened but I left at 8:10 as I had somewhere else to be. I could see employees in the business but I guess they don't open when their sign indicates.

Do NOT go here for ANYTHING! Please save your self the trouble and find a different plac…read more Our alternator was shot so we took it in here. They replaced the alternator but our car broke down again as the alternator was faulty. Now we understand the staff did not know that the part was faulty at the time, but the new part still failed and it left us stranded and financially stressed. When we kindly explained the situation to staff, they were very rude, defensive, aggressive, and would not issue any sort of refund for installation of a faulty part. Disappointed with how my daughter and I were treated once the alternator failed. Extremely dissatisfied in how this company handled the situation, would not wish this stress and overall shameful communication on anyone.

I was looking at a $1200.00 replacement for my starter at Toyota! Chase was VERY kind and only…read morecharged me the labor! He had my truck in and out as soon as possible and even cleaned my headlights for free! I will continue to use his services!!! I give a 5 Star and recommend his service to any traveler!

Mark helped us with a rental truck that went south. gave us great advise and helped save the day.read more

Mark was wonderful! We saw an engine light come on in our Toyota Sequoia and called Mark. Keep in…read moremind that this was on a Sunday - no other places were open and we were on a long cross country trip so we needed help to find out what was wrong. Mark opened his shop for us and quickly diagnosed the problem. He was very honest, gave us invaluable information and provided options. While his shop didn't have the part we needed (and that's ok), he couldn't have been nicer and more accommodating to try and help us get on our way. Super grateful he answered his phone on that Sunday