I was absolutely CHEATED by Imports Plus in Green River and would heavily recommend to anyone who..... 1] Doesn't have hundreds of dollars to dump in the trash 2] Doesn't like being bombarded with lies and excuses 3] Doesn't like to be insulted for not having grown up as a member of this small community, to avoid it at all cost. Even if you broke down in there service bay, you'd have a better run of things paying someone to tow it to ANYONE in Rock Springs as I have a bit of experience now with just about all of them.
I brought in my 97 Accord for a CV Axle replacement which I already had a mechanic in Rock Springs to diagnose while having other work done and I was told my auto would be available in about 2 days. I received a call the next day to inform me that my CV Axle was fine and the issue was in fact with my Wheel Hub/Bearing assembly. I informed the front desk girl that I had already had it diagnosed so then informed her that if it fixed the issue of stability and crackling sound, to go ahead and do it.
The next day I received a call informing me that my car was ready to be picked up, the Hub and Bearing had been replaced however, if I wanted the crackling sound to go away.....YOU GUESSED IT! I would need to replace the CV Axle which would be an additional 500$ (a job that 3 mechanics in Rock Springs quoted me 310$-345$ the very next day.
Having written down the CV Axle replacement on my initial paperwork and having been told directly that the CV Axle was not my issue, I attempted to plea my case to no avail and was repeatedly informed by the desk girl Kelli (Whom I believe is the composer of this companies only good review on here) that my car was a danger to myself and everyone else on the road. I took Auto Shop for 3 years in High School and one semester in College, along with doing all of my own upkeep and repairs for the past 10 years.
She used the manipulation of what she seemed to believe would strike fear into me along with ambiguous communications with Paul the mechanic, who never communicated with me directly to justify the fact that what I brought my car in for had not been fixed and assured me that the work they did "needed to be done anyway". Approx. 500$ and countless hours turned days of stress later I have a car with the initial issue still effecting it and a sour taste in my mouth for how these crooks can look themselves in the mirror each morning (though, presentation and professionalism would suggest they dont)
Another bothersome bit of info is that they refuse to order parts from anyone but NAPA even though the NAPA is literally across Dewer Dr from an AutoZONE and an O'Reillys. Whether you find it better or worse, this basically means you have a 160% price mark up for a slightly better warranty. That's how they justified the fact that my hub was 220$ instead of the 98$ cost I found the parts for at Autozone
Genuinely, and from the bottom of my heart, I urge anyone to AVOID IMPORTS PLUS AT ALL COSTS!
I received my best service and assessment from a man name Kevin at Rock Springs Auto Repair 1709 Elk St Rock Springs, WY (307) 362-2286. He literally diagnosed my car's issues and knowing that I had fallen on a tough time including my experience with Imports Plus, told me the assessment which took about 30mins would be on him. He told me he'd rather have my respect than make a quick buck me. read more
