Natalie is quick. Fast response time. She is knowledgeable with very reasonable prices. We are very…read more satisfied with her service.

A rating is unfair. Too busy to help with taxes, which suggests a single person preparer, a mistake…read moreI don't want to repeat in any event. I'm forced to add a star rating so I'll select 3 as neutral.

Just wanted to give a huge shoutout to Alex at Promex Tax. I honestly hate doing taxes and had no…read moreidea what I was doing, but he made it way easier than I expected. He explained everything in a way that actually made sense and didn't make me feel dumb for asking a bunch of questions lol. The whole thing was super quick and not stressful at all, which is saying a lot. I also ended up getting more back than I thought I would, so that was a big plus!! I really appreciated how patient and real he was about everything, it didn't feel rushed or like he was just trying to get me in and out. That actually matters to me because I've had bad experiences before where people don't really explain anything. Overall just a really good experience and I'd definitely go back again. Thanks Alex!

Tax season is usually one of the most stressful times for me, but Alex made the entire process feel…read moresmooth, clear, and manageable from start to finish. Being local in San Jose made everything feel even more convenient and personal. When I brought in my documents, he took the time to carefully read through everything before we got started, which immediately showed me how thorough he is. We discussed the best way to handle my return and what made the most sense for my possible refund, and he explained everything in a way that was easy to understand. I never felt rushed, overlooked, or confused at any point, and that really stood out to me. I appreciated most was his professionalism, patience, and great customer service throughout the entire experience. If there is one thing I do not play about, it is my money, because I work hard for it, and Alex treated that with the seriousness and respect it deserves. I also liked knowing that if I had any questions later, I could call back and get help. That kind of communication, attention to detail, value, and genuine care is hard to find. I would absolutely recommend Alex at Promex Tax to anyone looking for someone reliable, knowledgeable, trustworthy, and easy to work with. Thank you Promex Tax!!!

Very good,I will use Rudy from now on , and he made an appt.so I could avoid being late even though…read morehe had a very tight schedule....thank you

nothing makes tax season easier than finding someone who can make everything go as smoothly as…read morepossible, this place is great and they do an absolutely fantastic job getting you in and out. I highly recommend this to everyone and anybody who wants a good experience with their taxes, if there even is such a thing lol.

I had a great experience with this office and all the staff members. Everyone was very helpful,…read morerespectful, and knowledgeable. They took the time to explain everything clearly and made the entire process easy and stress-free. You can tell they truly care about their clients and are great at what they do. Their guidance was truly valuable and gave me confidence that everything was handled correctly. I would definitely recommend this office to anyone needing tax help.

helped me out soooo much. i owed 36000 and ended up getting a refund for 2000.. this is for REAL!read more

Called to setup an initial consultation. They asked me to send all the information and documents…read moreover email (to a gmail address). I told them I am not really comfortable sending it over email and would prefer an in-person appointment. They said I would have to drop in at their home. When I asked what I should bring they said I should know myself what I should bring and "I am in the middle of something so I cannot talk to you, bye!". Yeah, hard pass.

Needed consul about a specific tax circumstance, found San Jose TS on yelp. I don't rely on yelp…read morefor looking up business food or non food related, the app does not work properly, learned that first hand.... I do my taxes and have for the last 5 years, thought to hire someone for the 2020 season.... Although I do feel that the person over the phone was professional and counsel me with do's and don'ts, I do think that they were not helpful and could of as least offered an in person appointment. This place is not helpful to me and will not use them for the 2020 tax season. No thanks hard and swift pass zero stars. Enso forever. +- Not worth the time. Did not feel the need to use their tax services. Null explanations. _"You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose." -Dr. Seuss 2021 yelp/12

Have been doing my taxes here for 3 years with Catalina, she is amazing! Always provides helpful…read morerecommendations to get the most out of my taxes 5/5 recommend.

I had a very frustrating experience here. I was told that I would be taken in after just one client…read moreahead of me, but that clearly wasn't the case. I ended up waiting much longer than agreed to & staff took in 2 others clients totaling 3 instead of the initial 1. My time is valuable just like everyone else's, and being told one thing only to experience the opposite was disappointing. I hope the business improves their scheduling and communication so others don't have the same experience. Appointments would be a better approach than the word of mouth system currently in place.

Michael is simply the best tax and financial professional I've had the pleasure of working with…read more His deep expertise and genuine passion for his clients' unique financial situations set him apart. He goes above and beyond to maximize savings and minimize tax liability -- both for individuals and business owners. If you're in the South Bay area, I highly recommend him without reservation.

Michael Hua has been my CPA for many years, providing outstanding customer service. He consistently…read moregoes above and beyond to help reduce my taxable income and offers invaluable guidance as a financial advisor.

Highly recommend doing your taxes with Lan! She is so sweet and kind to her clients, explains your…read moretax process throughly so you're not missing any information. Me and my mom have been coming to her for years for help with filing our taxes, this is definitely not something I can do alone. I've tried Turbo Tax on my own many times but the process is very confusing and I feel like I'm not filing correctly to maximize my benefits and eligibility. I've recommended many friends to her as well and they've also told me it was a fast and easy experience for them!

This place is great. Lan is very professional and does her best to get you the maximum refund if…read morepossible. She is very knowledgeable and does her best to schedule you as soon as possible. She is willing to answer your questions and takes her time to ensure you know what is going on. She goes through what she is doing while she is doing it so you are able to see what's going on. She gave me tips on things I missed when I files last time which is great. Her prices are decent and she gets you in and out now. She is very responsive and answers call within minutes. Overall my experience was very good. I got my taxes done and she will help me if any other issues come up.

I had a very unprofessional and frustrating experience with this tax service. Jason agreed to set…read moreup an appointment with me, and I went through every step they asked for--signing up through the TaxDome app, filling out forms, and providing all of my personal and dependent information. At first, they were very responsive, which made me feel comfortable moving forward. But on the day of my appointment, Jason suddenly canceled and told me they could no longer provide a service to me. After I had already provided sensitive information, they said they would delete everything. The whole situation felt extremely unsettling. To make things worse, I tried calling multiple times after receiving the cancellation message, and they didn't answer or return a single call. That lack of communication only made the situation feel even more suspicious. Don't be fooled by the 5‑star reviews. My experience was the complete opposite--last‑minute cancellation, zero professionalism, and no accountability. After everything, it honestly felt like a scam.

Jason Huynh was patient as I explained my rather complicated tax issue. He was very clear in terms…read moreof the process and what to expect, which I appreciated. Jason was in contact with me through each step of the way, and I was very pleased with the outcome. Jason amended my return and included specifics to IRS as to where the confusion was and that it was corrected accordingly. Jason has offered to help further in the case that IRS needs more clarification. I have battled with IRS for two years and am very grateful that Jason was able to figure it all out.

Very friendly staff. I have been coming here for years. My taxes are always done quickly and…read moreefficiently.

Helped with my business taxes and was very helpful. Easy communication and straightforward.read more