I want to express my deepest and most heartfelt appreciation for Charles W. Smith & Sons. I am…read moreespecially grateful to Rainy Day, who was entrusted with the sacred task of dressing and presenting my son to me one last time. There are no words to fully express my gratitude for the extraordinary care and dedication she put into making him look more beautiful than ever. Her compassion and attention to detail brought me a measure of peace in an unimaginably difficult moment, and for that, I will be forever thankful.

We came back to this place once again from the cordial treatment they gave us. And yet again they…read morewere awesome in the hospitality they gave us. The pricing is affordable and the timeliness of my grandfathers cremation was exceptional. But what I really loved was experiencing the funeral director and his staff who came into pick up my grandfathers body from the bedroom, going to the van. They gently handle him with care and wrapping him nicely in the blankets. They also draped a beautiful blanket over him. And gently carried him to the gurney and put him in the van.

Excellent!!! Can not say enough great things!! Savannah made an emotional stressful time as simple…read moreas possible!!! She is awesome!! Very affordable pricing compared to just about everyone else!! Never once did they try and upsell!!!

Savannah was a wonderful guide through the cremation of my mother…read more She did exactly what she said she would do, and the whole process was seamless. I would highly recommend their service.

My family and I have used Williams Funeral Directors twice before, but after this most recent…read moreexperience, we will not be returning. The level of communication, professionalism, and care we received during one of the most difficult times of our lives was deeply disappointing. My loved one passed away on October 2nd, and his cremation did not take place until November 6th with little to no communication from the funeral home in between. It started the night he passed. Their partners took hours to arrive at the house, even though law enforcement had already informed them of his condition and approximate weight. They arrived completely unprepared, and a family member had to help them place his body onto the gurney. It was traumatic and unacceptable. The next day, October 3rd, we arrived on time for our scheduled appointment but were placed in Raul's office while he took a lengthy phone call. He later explained that he had been "looking for a casket large enough," despite not yet knowing our wishes and we did not need a casket at all. Throughout our meeting, he repeatedly joked and attempted to be overly friendly, which felt inappropriate given the situation. One of our requests was to view our loved one one last time, and Raul assured us it could be arranged for the following day. Instead, I received a call the next morning stating that viewing would not be possible "because of his size" and the need to involve a third party, which would result in additional fees. Only after several hours and my firm insistence were they suddenly able to make it happen the same day. Before the services (held eight days after his passing), I confirmed with Raul that a priest and someone to lead the rosary had been arranged. He later informed me that "Maria" from the church could lead the rosary and that I would need to pay her $100 because it "wasn't in the agreement." I reluctantly agreed. It was only afterward that I learned Maria is actually a salesperson for the funeral home. After the services, I asked Raul whether everything had been received from the doctor for the cremation. He said yes and that they were only waiting for the state's approval. Weeks passed with no updates. When I reached out on October 28th, he hurriedly told me they were still waiting on the county medical examiner and claimed he couldn't email me details because he was "out of town." Once again, only after repeated insistence on my part did things suddenly move, and we received the cremation certificate on October 30th. This entire process was far more stressful, confusing, and prolonged than it ever should have been. Losing a loved one is already devastating; families should not have to chase down information, argue for basic services, or experience avoidable delays and miscommunications. We are extremely disappointed in how this was handled and can no longer recommend Williams Funeral Directors based on this experience.

I know that death is a bad experience for everyone involved and I would think people's emotions and…read moresensitivity would run high when trying to plan funeral services, but I am surprised at some of the other reviews. These people nothing but polite, as well as empathetic. Everyone I spoke to at Williams displayed the perfect amount of compassion, while maintaining professionalism. Given the situation, I wouldn't say it was a pleasurable experience, but all of the staff went out of their way to make the experience as painless and seamless as could be.

All of the employees at Laurel Land have been wonderful throughout the entire process from planning…read moreto the viewing to the burial to the designing of the marker for my wife Lee. My family is very grateful to Kitty and all others who assisted. Thank you and blessings! Reed C

Finally after all these years,I made the time to visit the grave of my childhood friend SRV…read more After dying in a tragic helicopter crash in 1990,Stevie was buried along side his parents here in Laurel Land just southeast of where we grew up in Oak Cliff. Even on a random weekday there were fans here from Arkansas visiting his grave. R.I.P. Stevie Ray

Ginger Wood of Rolling Oaks Funeral Home, Coppell, TX met with my son and I in our home to discuss…read moreand plan pre-paid cremation. Ginger did an excellent job explaining every aspect of cremation and pre-payment. She made us feel comfortable and let me make my own choices based on my desires. Following the death, that necessitated the pre-planing, Rosanna answered all my questions immediately, kept me aware of timing and even made deliveries to my home. I would highly recommend Rolling Oaks Funeral Home, Coppell, TX to anyone who is interested in pre-planning and funeral services.

Funeral arrangements are never something you want to have to endure, but Becca made everything so…read moreeasy. She was very accommodating, and offered solutions to any situation we faced. She took care of requesting the military flag presentation service, catering arrangements, flower arrangements, ordering death certificates, cremation arrangements, and a whole list of other items. We decided to use a large photo instead of displaying an urn during the service, and Becca was able to locate and let us borrow the perfect picture stand. It was really nice to know that someone else was thinking of all the small details during a time of grief when it was difficult for my family to focus on event planning. Their website's online obituary (aka Everlasting Memorial) allows you to upload photos of your loved one that recently passed away. Those photos are then used to create a slide show that can be played during the funeral service. The slide show comes with somber default music, but you can also provide your own music specific to your loved one. My family received multiple compliments on the quality of the slide show. You can also request additional DVDs of the slide show (potential fee), and a custom sticker will be added to the face of the DVD with your loved one's picture on it. The facility is very clean and welcoming, and my family was very impressed with the services they provided. They are also very community-focused. Becca explained that if there was food leftover from the reception that the family didn't want to take home, then she would bring the leftovers to a nearby fire station. If there were any flowers that the family didn't take home, then they would bring the flowers to a nearby hospice or hospital to brighten their day. I would definitely recommend using Rolling Oaks, and specifically recommend working with Becca.

It has taken me 3 months to write this review because I couldn't even find the words, I hardly can…read moreeven do so now. My mother , my best friend and matriarch of our family passed away suddenly back in April. If you are close to your mother then you already know how devastatingly painful this can be. I never in a million years would have thought that my mother would only live to be 61 years old. To have her ripped out of our lives like this is simply indescribable. My family is new to Texas and was referred to sacred by a family member. In the black community who did the body is as important as thanksgiving mac n cheese. I'm So happy that we lucked up and got it right. When I say they did the body!!! They did the body. Sacred funeral home exceeded our expectations not only as a family but as a daughter who deeply loves their mother and only wants what's best for their mother. I am telling you this is the most professional staff that there is when it comes to funeral services. Every single person in that building is kind, professional and human. I felt there was no phony shield between the staff and I. They never once were annoyed by our entourage when I'm telling you I know we were being annoying. Lol especially writing that obituary and swapping our photos every 5 minutes. Or even having too many freaking photos. Not to mention showing up with almost 10-15 people each time we came. Not once did they complain. My mother was so important and everybody wanted to be apart of her last moments. They didn't shame us for this. Myron was like my right hand man. This man is a Jack of all trades. The daughter. We had a special moment together daughter to daughter. She allowed me to privately view my mom before my other family members arrived. She just understood that I needed that time alone with my mother. She understood that from a daughters perspective. None of us talked. Complete silence but in that moment she understood. No words were needed. Mr. dedrick restored my mother back to the point where it was hard to believe she was even gone. This man has the magic touch. He was made for this. It just felt like I knew these people, I felt like they were giving us special treatment but they weren't that just how they are, isn't that crazy? Then the singer/keyboard player I think his name was Jayson, omg he was like my best friend, he was funny he was kind he was compassionate. He was the absolute best. I love these people so much and I am so grateful for the service they gave us. I know for a fact my mother is beyond happy with the service she received. God bless

My loved one passed suddenly and Idecided to go with Sacred. At first they were attentive and…read moreempathetic. But as process went on they were not transparent and would not follow through with our family's needs. Not returning calls or providing options to family in order to keep arrangements in schedule. Going with them has been a huge mistake. For the record, the director Mr Jennings is not compassionate and I found him underhanded in his business dealings with our family.

Do not recommend this funeral home!! Staff is rude to immediate family members that are grieving…read more There is no place for sarcasm when you are grieving. During a time of loss the last thing you need is to deal with people that don't care and are rude. They also gave faulty information for the death certificate. I would not recommend them to any family or friends. plenty of other places to chose that will respect you and care for your loved ones.

This is never an easy topic for discussion, however I am writing this review because of an…read moreexperience our family had last Saturday. Mike and his staff were very professional in the way that they handled the memorial for a family member. They were very gracious in understanding our needs and the way we wanted to have this memorial. From the memorial to the service flag handed to the family, from the catering to the procession, from the beginning to end I was very impressed with Mike and the others that guided us through this challenging period.

We were deeply satisfied with the care we received from the moment we walked through the door. Even…read morebefore making any arrangements, we felt welcomed and supported. Rosa did an excellent job explaining every detail and made the entire process smooth and stress-free. While this is something no family wants to go through, the compassion and comfort they provided made a difficult time a little easier. We are truly grateful for their care.

Checked in so I feel compelled to write a review. I am definitely not surprised I am the first to…read morereview, after all, it is a funeral home so who would want to review their experience here. Nonetheless, I have been putting this off for five months and I am about ready to move on with my reviews but had to do this one first. The funeral home is nice. It has a wide open space for services and the directors are friendly and accommodating for the most part. That's pretty much it. As for the stars... I have to give it a rating so I am going to say, "A-OK."