Very respectful and friendly.I was very impressed by the way they treated me. Very nice and…read moreunderstanding.Mike and Dad were Great.

From the owner: Our business specializes in producing and processing various wood product. Utilizing 100% of wood…read morewe are a zero waste facility

Consistently bad service. As if every customer is an inconvenience. Especially customers who come…read moreback a few times in the same day. They just sit behind the desk complaining. If there were another Ben Moore dealer nearby we would never set foot in here again. I can only assume they do enough business based on their location that they don't have to be friendly or helpful to customers.

Even after 10 years of shopping at this local hardware store chain and spending over $200,000 at…read moretheir various stores (after building two homes), I'm never greeted at this branch in a friendly, familiar way. And forget about calling to see if they have an item. They'll say yes over the phone and still won't have the item when you get there. So for once, don't shop local. Go to a big box store, get a better price and better service.

Searched to check the hours, and saw that it had only one review - a rather negative one. Thought…read moreI'd balance it out. I've been here many times. Always found them to be very patient and helpful. The hardware store always has what I need. I used the lumber yard for a deck, with no issues. The prior review complained about handyman references. This is the Catskills. I've gone through roughly a dozen folks here. They all came recommended. They all were a huge disappointment - some after a few jobs, some after one. I've learned never to pay half up front without references, and I've posted to social media those folks who take half up front and disappear. Sadly, it has happened a couple of times. It's not the fault of the establishment thst recommended them.

There isn't so much wrong with Williams Lumber as there is with their recommendations of…read morecontractors. I relied on them to refer me to a contractor to do a roof repair on my home and they only provided me with two names. I went with Joe Remley- Builder/ Contractor or Ashland, NY and it turned out he was not such a good reference. In fact I had an awful experience. Remley required that I give him a down payment of several thousand dollars to have my roof repaired. I paid Remley the money he wanted and never saw him again. He didn't do any of the work he was supposed to do and has not been responsive to phone calls. Joe Remley is not directly affiliated with Ace Hardware/ Williams Lumber, that I know of, but I relied on Ace Hardware/ Williams Lumber to provide me with a reliable contractor and he wound up ripping me off and scamming me out of thousands of dollars with no work done. This is more of a warning to others to watch out for Joe Remley and to not put so much trust into Williams Lumber for contractor references. Very disappointed.

This company does not return phone calls, and clearly is not invested in Customer Service. That's…read moretoo bad because we spent almost 2 grand on a new bathroom vanity elsewhere.

From the owner: Dresser-Hull is a family owned business specializing in offering quality products and services for…read more116 years. We offer many services, including a highly trained sales and support staff that can answer any of your questions. Over the years, Dresser-Hull Company has developed a solid relationship with not only their customers but also their employees. We are very pleased to introduce the sales and support staff listed in our staff directory as evidence of years of service with Dresser-Hull Company.

I went to Herrington's yesterday and had the good fortune to run into Arlen in paints. I was there…read moreto buy paint for my front door -it's black , the house is Saybrook Sage. I love the combo but i can't tell if my door is shut from the street or I'm just seeing the hall,lol. Anyway I explain that to Arlen and say maybe a coral? She says oooh I love the black/sage scheme too. Do you have any of the green left? Why not try using it as an accent around the windows/lights on the door?I bought some tape and some small brushes and it looks awesome! And I can tell the door is closed That folks is why you use a store like this rather than a big box store. She listened and came up with a creative and cheaper fix. I always use Herrington's because their employees are the best!!!!

They charged me $300 more than they quoted me, ordered a pre- framed door when all I wanted was the…read moredoor, ordered it in the wrong color and delivered in by dumping in on the front porch which was CLEARLY in the process of being painted When we weren't there to supervise. It will now cost me more money to have the doors installed and painted. Because of course they don't provide installation. I've renovated houses before in several different parts of the country and this place is not the place to go for materials.

My father was a customer since I was 5 years old - that was 72 years ago. and we have been…read morecustomers ever since. The same family owns it all that time. I remember when my father commented on inflation when a bag of Portland cement went up to $1.00 for a 94 pound bag. I recommend the company.

I've been getting lumber and hardware at Woodstock Building Supply for 4 years now. It isn't the…read moreclosest or least expensive, but I've gone there because it was pleasant and even fun most of the time. A few days ago, however, I had the single worst experience taking a lumber delivery in over forty years of taking such deliveries. The delivery person, who identified himself as Abdul, was abusive, aggressive, and physically threatening. Whether he misheard my response when he asked where I wanted the material, I can't say, but he got out of the truck and walked thirty feet to get nose to nose with me and tell me to "back off." He refused to offload the material, opting to continue his diatribe and threatening demeanor, until I had unloaded half of it. I attempted to call the office during this and was unable to get through. I called afterward and left a message for Chris to please call me to resolve this episode, but heard nothing back. I called three more times, and each time Abdul answered the phone and informed me that Chris was "indisposed." I called again and managed to get Chris on the phone, and when I explained the incident, his initial response was defensive and essentially telling me that I was obviously mistaken because they've never had a complaint. I explained that I've dealt with their organization many times with great results and this was an outlier, and he relented somewhat and said he was "hearing me and talking it very seriously" and that he'd look into it and get back to me. It has been over a week and no "getting back to me" has occurred. The bottom line for me here is that Woodstock Building Supply charged me fifty dollars to deliver five sheets of plywood (total charge was $537) sent an aggressive, confrontational, abusive, emotionally unstable person to my home, and now refuse to be accountable to a paying customer. Paying for abuse? No thanks.

Not only super friendly but extremely caring. I was there today for a minor purchase but…read morecomplicated one. My salesperson was a young woman named Cheryl who knew exactly what I needed and really studied the supply to find the solution. Not only did she cleverly figure out How to repair my project but she applied her knowledge at the counter & alongside side her trusty associate Kristynn they FIXED the problem! They were so patient in executing the fix and always concentrated like a surgery that I was was in AWE of the service. I was grateful- surprised at the level of service- and really in a great mood as I drove home and happy to hold on to the moment as an example of what it is like to be pampered and served and not even lift a finger!!! Good girls Great service

From the owner: Ed Herrington, Inc, DBA Herrington's is an independent hardware, lumber, building materials and…read morepaint store. Window & Door Showroom. Kitchen & Bath Design. Stone & Tile Showrooms. Family owned and operated, offering friendly service and quality products for over 100 years.

Thought I go get breakfast at a restaurant in the same parking lot and get some supplies for my…read morehome renovation project. However the restaurant owners were on vacation leaving me with a 15 minute waiting time before Curtis lumber opened at 7am. Curtis lumber has been in existence for over 100 years and is headquartered in Ballston Spa near where I live. They have over 23 locations in upstate NY. They carriy a selection of plywood, treated lumber, dimension lumber, hardwood and engineered lumber. To make things simpler its just a lowes or home depot that is locally owned and smaller in size. Buy and shop local.

What a disgrace to call this a family run and family oriented business. It is nothing of the kind…read more Jay-K was a legit family run and oriented business. I understand the purpose of a business is to make a profit but to do so at the expense of the community and the employees is not. I would recommend Lincoln Davies, Ilion Lumber or many other of the small family owned and operated suppliers in the area every day over Curtis Lumber which is simply concerned with the dollars at the end of the day rather than the wellness of the community or the future of its staff. I have been very successful in my career and have had the opportunity to shop at many Curtis locations. I shopped at them only because they had bought up the local stores and in some cases shut them down and there simply was no alternative within a decent range. I just paid the price and went on with things. Almost always, the employees (salespeople and yard workers) were top notch but boy oh boy did I hear many complaints about the management. Both from said employees and other customers. It seemed like policies were designed to alienate and annoy the customers, the people who keep a store open. Yes they offer a military discount but to make it so that EVERY TIME I SHOP, I must go through a ten question interrogation, pull out ID's, ...spend an extra 5 minutes in line to do so and annoy anyone in line behind me (which actually there rarely is) to get a 10 percent discount which might just might bring the item(s) cost in line with the competitors prices seams ridiculous. Put me on file until I am dead and when my name pops up...give me the discount or simply do not offer it at all. Everything they do seems to annoy me as a customer. One time I was told an item was in stock and when I stopped in to pick up said item. I was told "in stock" meant that one of the Curtis locations had at least one of the item in inventory. That could have been Ballston Spa or even Vermont. I guess the management at Curtis does not consider that a lie and maybe technically it isn't but to mislead a customer in that way is just another example of hot to disenfranchise a customer. Please people take care of the businesses that take care of you. Curtis Lumber I assure you is NOT one of them.