1. ACR Air-Conditioning And Heating

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Loxahatchee, FL

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ACR Air-Conditioning And Heating

5.0 (1 review)
Open • Open 24 hours

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7 years ago

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Halpert Air Inc

Halpert Air Inc

(25 reviews)

Honest, reliable, trustworthy, takes pride in his work. This is what I read about Jonathan Halpert…read moreon a facebook group for a few years now. I couldn't agree more. I was using another company, but they sold, and I wasn't too thrilled with the technicians they sent to do the yearly service. I texted Jonathan, and within 5 minutes received a reply. I still had air, so it wasn't an emergency, and we scheduled an appointment for the next day. Jonathan texted and showed up right on time. He saw the issue, took pictures and told us exactly what was needed. He also gave us the best and worst scenario so there were no surprises. While he was out looking for replacement parts, he was in constant contact. Once he returned, the issue was repaired. I can't say enough good things about Jonathan Halpert and Halpert Air. Excellent service with good communication. Truly the best in the area.

My trouble with Jonathan and Halpert Air started when I bought 2 brand new air conditioners from…read morehim. One of the two had problems from the start(our guest house that we AirBnB). It had a leak in the refrigerant lines requiring a new coil inside the house. Simple enough, except Jonathan was not able to get it from his supplier as he "owed them money and was tring to figure ot out". This went on for 6 months, when our AC would go out every 2 weeks. If we were lucky, Jonathan would return our call or text and show up a few days later to add more of the leaking refrigerant. Meanwhile, we are scrambling with our AirBnB guests and even having to cancel some. The whole time, I was cordial and even came down to politely begging sometimes. Fast forward after 6 months of begging time and time again to refill our unit, he finally got his account in good standing and installed our part. This was installed about two months ago. All was well until our unit went completely dead late on a Friday evening about 3 weeks ago. I texted Jonathan at about 10PM (yes I know this is late, I apologized for this and explained we were going to the hospital early the next morning to have our third child). No response. Texted him a week later. No response. A week later. No response. I was completely ghosted. I finally sent him a text today(3 weeks later) mentioning I would be writing a review about my experience, and he completely flew off the handle at me. He blamed my late text as his reason for ghosting me. I think it would be tough to find a more patient and understanding customer. Not once in the 8 months of this nightmare did I ever question one step of this process. Not once did I lose my patience. Not once did I complain, ask for my money back, nothing. I am in the service business and understand things come up. This was above and beyond poor service time and time again. Currently it's still 86 degrees in our cottage. I recommend you stay away from Halpert Air if you are looking for a company that won't disappear on you when you need them the most. Run the other way.

ACR Air-Conditioning And Heating - hvac - Updated October 2026

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