If I could give a NEGATIVE star rating, I would! We called the number on the tank to tell them that our propane tank (attached to the house we just bought) is near zero percent. They said they couldnt be out until some time in the next 4-5 days. My husband told them we would run out long before then, wasnt there anything they could do, maybe drop off a small tank even to tide us over until the truck could fill the big tank? They said no, the best we can do is between 48 -72 hours on an emergency rush basis, and we will have to charge $150 extra. My husband said that is ridiculous, and the woman responded they could come out and take the tank away tomorrow if that's what we wanted. He said are you kidding me? You can come out here to remove the 500 gallon tank in less than 24 hours, but you can t come out here and drop off a BBQ sized one to tide us over? She said yes. He responded that he was going to need to look into a few things, we weren t going to do anything just yet.
He gets home today and they have taken the tank away! Not only did they take the tank away, they took the regulator, AND left the valves ON. Wow. How do you not give warning that you are taking away the ONLY source of heat for a house that has children? It's been in the low 30's outside every morning when I leave for work. And how are they supposed to bathe after school?
If it would help to fully explain the absolute disgust I have for this company right now, this review would be peppered with expletives. Suffice it to say their prices aren't competitive, and their so-called customer service is worse than 100% crap. read more