Well, I wish I could give more stars. Claudette, the artist is an absolute Angel and I loved dealing with her. BUT she is being represented by poorly skilled sales team. I have sadly, had to give up Fluff products do to the inability of Nicole, shipping and ordering girl, to fill my orders on time and even to address my orders. The reason for this is, she sent me items I didn't order. Rather then making it right for a shipping cost of only $20 she rather bicker back and forth with emails blaming me. Stating I approved an order that I didn't even place. For days back and forth with her. It was a Christmas retailers night mare. Rather then continuing with this unprofessional behavior, I kept the 16 train cases and (still have them) put them out at a low price...without loosing money. When I went to place another order she ignored my emails...leaving me with weak selling products. Loosing sales daily. Finally I called and spoke to Claudette. She was marvelous. She finally got Nicole to email me and Nicole explained that Claudette has no say in the business and that she isn't an employee of ACME. (even though she is the artist and answers the phone). Finally I got my product but one of the bags was damaged, one of the tags is damaged and a key chain is pealing the design off (not sticking). Yes I called and yes ignored again. With those calls I wanted to order more Molly bags but do to the inability to get through to anyone I will not get my order before Christmas, and ending this by selling through every thing, that is left. (This was suppose to be a fun business venture I did for my daughter at the mall. Sadly it turned into a big nightmare and will NEVER deal with Fluff (ACME) again.) At least as long as Nicole is there. One star for Claudette and for her art. 0 stars for ACME. read more