This review is for the office, specifically Samantha. She has the worst customer service skills, terrible tone and is not able to do her job. Over four times I called and she told me should would call me back and never did. They issued my BLS card before the class was over and PALS a couple days later. They never issued my ACLS. She lied to me and told me she checked the AHA data base and that it showed it was in process. I called AHA and there is no such thing. They stated the training center issues the cards. When I called back to talk to her, she spun a different lie and said she checked their internal system. Not sure what she did before, but she is working with people that are educated, have good recall and typically don't take BS from someone like her. Furthermore, I think her name is Leti, she also failed to call me back two times. The staff in the office does not understand that if you say you are going to call back, you need to call back. This is a shame for Tracy Grasser, the instructor, because she did a good job. I will never use them again, and I would never recommend to go to them. read more
