Wow. Sunday morning, and a beauty at that, I was looking forward to finally getting my garden fully mulched so I headed out to Agway. I was the first, and only customer, so I headed over to the cashier who was busy on their cellphone. They looked up as I approached, put away the phone, and waited, without any sort of greeting, for me to state my needs. "Eight bags of the very darkest bark mulch please". "Is that hard wood , or cedar? " they ask. "Which ever is the darkest, I don't care for the light brown or orange." I pay with my credit card, and I can't adequately describe the passive aggressive way this cashier told me to sign the receipt, while leaving the pen way over on the opposite end of the counter. It's so petty and trivial, and so clearly meant to let me know how put out everything about this simple transaction made them. A young man came up to the register and was informed that he would need to help me at the loading dock. Uh oh. A customer needing help, the nerve. He gamely picked up the baton of hostility. I drove around, first making the cardinal error of going to the wrong door, seriously the anger was rolling off this guy in waves. Other door. "Where do I go? " Exasperation, he doesn't know, what do I need? I sort of follow him to what turns out (after he had loaded six of the eight bags into my car) to be the wrong mulch. I tell him I specifically asked for dark mulch, is it the same price? Can't just swap it he says after a heavy, deeply irritated pause of no words. He would not help, (because of course you can swap it, you just couldn't be bothered),made no apology, just stood there. I left, with the wrong mulch, because of the knowledge that this place would go out of its way to make me the offender and their mistake my bitter problem. Wow again. I won't shop there ever, and I'm pretty sure they couldn't care less. read more