UPDATED: It took them almost a week to replace my battery, alternator, and a fuse in my door…read more.. further I had two very frustrating conversations. One kept revolving around 'the computer said' which makes me want to scream... Don't we have mechanics/people that think not just plug my car into a computer?!? Second was around the other type of work that had been done on my car, which was a conversation I was trying to have when I brought her in, but he didn't want to listen. However... All the frustrations out, on the table, and aside, they fixed my car and did, thankfully, use their brains vs just the computer! They worked some magic with my car and found the fuse issue... In the end I'm super grateful and driving away feeling confident about their work.

I'm clearly not the only one who has had a negative experience with SCOTT, as I've noticed previous…read morecomplaints as well. Customer service requires professionalism and a positive attitude.. especially in sales. It's difficult to understand how someone in this role can be effective while being consistently rude and dismissive. Unfortunately, I feel like I missed the opportunity to get a deal by speaking with someone else, but Scott's attitude made the experience frustrating and unproductive. I hope this feedback is taken seriously and addressed appropriately!

Chris is the man! This is the second time coming here and Chris is always taking great care of us…read more I appreciate you big time! Came in with no car and $1500 but wanting a reliable truck for work. Chris worked his magic and got me into one better then I was picking! We stayed late just to get it right and it happened. Thank you a million times!

I am never buying anything from this place ever again did even have my vehicle for a month before…read moreit caught fire from the back of the vehicle stating somebody screwed up the wiring and that was the cause of the fire I almost could've lost my life

Review #423 My Best…read more& Last Review At 11:45 PM To End The Year On 12/31/2022 :-) I can certainly speak in my opinion and write a 5 Star review about a "#1 Dealership in Sterling Heights Michigan called Suburban Ford!" First, I had a wonderful experience in sales department with Matt Drogosch to ORDER My 1st Customized Vehicle, A 2020 Ford Escape with two-tone Interior plus many options then the Sharp Metallic Desert Gold Color Exterior, along with my choice of custom wheels. The full package was designed with his expertise and my budget. I was told three months for it to be built and shipped from Louisville Kentucky, yet it arrived one month early to My Big Surprise and phone call from Matt. My test drive was Exciting then a Thrilling feeling especially with the smooth handling. I definitely can say its a great vehicle. Second, This Dealership has Strong & Full commitment to their customers in areas of purchasing, servicing and fulfillment to a owners experience! The selection of many Cars, SUVs, Trucks and those Big Heavy Duty trucks are very satisfactory with strong quality and affordable prices with those great incentives! 3rd, "Alex" in The finance Department took care of my paperwork in a timely manner along with my trade-in, Ford Incentive Discount, plus another Ford Family Discount to keep my monthly Lease payment low. 4th, The two service appointments I cruised in for were under 1 hour for oil changes and two recalls. The speedy service, was taking care of with prompt courtesy from Joe Smith and his technicians in the Service Dept. ("I also wrote and posted a review with photos for Quick Lane Service Dept., Read and enjoy My Review with a Vote!") Thanks! :-) I have attached many Photos of this Dealership since November 2020 when my new vehicle arrived by a car hauler covered up too by the factory line in Kentucky. I have also attached Photos of the different areas of the dealership, service department to support this automotive company in Yelp. Suburban Ford of Sterling Heights Michigan has been by My side many of times when I call or text Matt in sales with questions about the information screen or Ford Pass App feature to assist My Safe Driving. "Thank You Suburban Ford Dealership & Quick Lane Service next door (My other review) for your dedicated commitment with your professional and helpful ways to keep Me A Happy And Satisfied Customer in My 2020 Sparkling Gold Ford Escape!" I recommend this Dealership to others that are interested in purchasing or leasing a Ford! Sincerely, Karen and Little Ross !

Tried to use the service dept here again, tried to give it another chance after past bad…read moreexperiences. Complete waste of my time. set appt for mobile service, the first one was a no-call, no show. Tried again, and they took it upon themselves to move my appointment time 1.5 hrs later, which didn't work for me. I reached out to the manager and I was told they are overbooked and can't accommodate. Back to Serra Ford I go!

Bob and Ami were super friendly , authentic and easy too work with and got us the truck we've…read morewanted , highly recommend this dealership too anyone !

Bob and Ami - old school, honest, super friendly people to deal with. Their inventory is honestly…read moredescribed and priced fairly. Very responsive to questions, requests or concerns if you're making a purchase from an on-line source. I flew about 800 miles to make a purchase and they made sure that all my concerns were taken care of before I made the commitment. I've had lots of experiences making used vehicle purchases across the US in 20+ years, but this was the best experience by far. Give them a shot!

Make sure you have a team of lawyers with you to read all the fine print. A bunch of straight-up…read morethief's.

Looked to purchase an SUV recently. Tried to add "document fee" as "standard". Mis-represented…read morevehicle on craigslist as being sold by private party when it was not. Vehicle in really poor mechanical shape. Odometer on vehicle did not match Carfax. I was saved by my mechanic who detected thousands of $'s in repairs needed. The worst of what you imagine in used car dealers.

This place is how car buying is supposed to be!! Every car was in a huge indoor showroom! Free…read moredrinks and snacks, people were friendly, and the prices are good! I was in and out quick, I would highly recommend!

I knew the type of vehicle that I wanted and had been searching for two weeks. Direct Cars was my…read morelast stop. I emailed Guido on a Sunday; received a call back on Monday, and purchased the car Tuesday morning. The car is in excellent condition and was exactly what I was looking for. I was impressed the inventory is kept in a climate controlled warehouse and out of Michigan's harsh elements. The transaction was very smooth, and Guido is a pleasure to work with. If you have an appointment, make sure to say hello to Blue! :)