I tried to schedule maintenance on my car and set expectations on timing. We discussed an idea of…read morewhen will get in for service when dropped off. I was told if you set a time we will likely get to it same day or next. If you drop off without appointment then it will likely take longer. I set appointment for a date to drop off first thing on a Thursday. The day before, I get a text message to drop off at 7pm on the scheduled date. I then called and confirmed and offered me ability to drop off early but likely would not be looked at by the weekend. This was exactly what I was looking to avoid 10 days prior. I am sure this service team does a wonderful job but they fell short on expectations. I will start over with another company.

My contact was James. Clearly he had no interest or knowledge in selling the vehicle that brought…read moreme in. James sarcastic and condescending nature was disappointing. Even though the car I've been looking for, for years was there, the search will continue.

UPDATED: It took them almost a week to replace my battery, alternator, and a fuse in my door…read more.. further I had two very frustrating conversations. One kept revolving around 'the computer said' which makes me want to scream... Don't we have mechanics/people that think not just plug my car into a computer?!? Second was around the other type of work that had been done on my car, which was a conversation I was trying to have when I brought her in, but he didn't want to listen. However... All the frustrations out, on the table, and aside, they fixed my car and did, thankfully, use their brains vs just the computer! They worked some magic with my car and found the fuse issue... In the end I'm super grateful and driving away feeling confident about their work.

Your customer service is by far the worst I have ever experienced. Shelby Peace does not know how…read moreto return calls update you on your vehicle. And if you question her or ask what is going on. Her reply is if you don't like it come and get your car and take it somewhere else. Shelby never had any information when she finally did call back nothing but excuses. So I finally asked for service manager her never called me back only had Shelby call me back. UNACCEPTABLE to me

Chris is the man! This is the second time coming here and Chris is always taking great care of us…read more I appreciate you big time! Came in with no car and $1500 but wanting a reliable truck for work. Chris worked his magic and got me into one better then I was picking! We stayed late just to get it right and it happened. Thank you a million times!

I am never buying anything from this place ever again did even have my vehicle for a month before…read moreit caught fire from the back of the vehicle stating somebody screwed up the wiring and that was the cause of the fire I almost could've lost my life

I bought a car in April. The sales person was polite enough but arrogant. Part of the agreement was…read morethat they'd fix 2 small paint-less dents that should've been taken care of already. I had to set up another day to bring it. The guy who fixes it is only there 1 or 2 days a week and needed to set up an appointment per the sales person. I called and emailed the sales rep several times with no response. After a while, I found out that he was no longer working there. They never turned his email or voicemail off. I called for a manager. I got one call back with a message. I called the manager Jay three times and left messages. He did not return any of my calls. This was a simple fix and they did not make good on their deal. I will never buy a car here again and I will make sure no one I know does either. 2 stars for selection of used cars.

I was in process of financing for a car online and sent in all my information, and they got back to…read moreme right away on that day. And then they'd said they call me the next day, and now they just have ignored me all day not contacting me at all.And now i'm worried what they did with my information.I sent in

Bob and Ami were super friendly , authentic and easy too work with and got us the truck we've…read morewanted , highly recommend this dealership too anyone !

Bob and Ami - old school, honest, super friendly people to deal with. Their inventory is honestly…read moredescribed and priced fairly. Very responsive to questions, requests or concerns if you're making a purchase from an on-line source. I flew about 800 miles to make a purchase and they made sure that all my concerns were taken care of before I made the commitment. I've had lots of experiences making used vehicle purchases across the US in 20+ years, but this was the best experience by far. Give them a shot!

Make sure you have a team of lawyers with you to read all the fine print. A bunch of straight-up…read morethief's.

Looked to purchase an SUV recently. Tried to add "document fee" as "standard". Mis-represented…read morevehicle on craigslist as being sold by private party when it was not. Vehicle in really poor mechanical shape. Odometer on vehicle did not match Carfax. I was saved by my mechanic who detected thousands of $'s in repairs needed. The worst of what you imagine in used car dealers.

This place is how car buying is supposed to be!! Every car was in a huge indoor showroom! Free…read moredrinks and snacks, people were friendly, and the prices are good! I was in and out quick, I would highly recommend!

I knew the type of vehicle that I wanted and had been searching for two weeks. Direct Cars was my…read morelast stop. I emailed Guido on a Sunday; received a call back on Monday, and purchased the car Tuesday morning. The car is in excellent condition and was exactly what I was looking for. I was impressed the inventory is kept in a climate controlled warehouse and out of Michigan's harsh elements. The transaction was very smooth, and Guido is a pleasure to work with. If you have an appointment, make sure to say hello to Blue! :)