ACEI deserves zero stars if that were possible. My experience with this company has been extremely disappointing and deeply unprofessional. I needed ACEI's services to start a Master's program. After ordering an evaluation of my French diplomas, I later paid for a one-day rush delivery on a Wednesday. The delivery was explicitly guaranteed for Thursday. Instead, it was sent late on Friday--too late for my university recruiter, who had already left for the weekend. ACEI offered nothing more than an apology. No compensation. No accountability. To make matters worse, the following Monday my university recruiter informed me that ACEI had sent only my high school evaluation, completely omitting my bachelor's degree. As a result, my evaluation was unusable. Contacting ACEI is nearly impossible. There is no direct customer service: only a chat powered by a useless AI, emails that are never answered, and a phone line that plays a recorded message telling you to use the chat or email. I spent hours trying to get the rest of my evaluation delivered, with no meaningful assistance. This company is unreliable, unresponsive, and careless with time-sensitive academic documents. Save yourself the stress and take your business elsewhere. UPDATE: ACEI eventually offered a commercial gesture and assured me that the correct documents had been sent. However, my recruiter confirmed that he received only half of the evaluation. At this point, it is impossible to know where the failure lies... I truly wish I had read the other reviews before using their services. There are a lot of one star for a reason Updating my initial review: ACEI deserves one star. read more

This review is long overdue. We had a great experience with ACEI when we needed the university transcripts evaluated. The entire process was straightforward, communication was timely, and everything was completed within the expected timeframe. Most importantly, the evaluation was accepted without any issues, which made the whole process experience stress free. I would highly recommend this company! read more

Sorry this is not false accusations, a clear question is why is ACEI accepting payment and allowing people to upload documents when the need is to send documents thru different channels and expecting them to read website required documents. the application form itself is so elaborate with terms and conditions but fails to mention right there when you select Professional Licensure that documents should be sent by institution directly . Is that a big thing to ask ... not in AI age yes many may navigate successfully this is coming from someone and many others who have faced this issue and several reviews have mentioned this and ACEI has not taken a step to mitigate this, which tells us that ACEI knows this issue and continues to ignore so that people can fall into trap And you have a link to show that "here it is mentioned which you did not read... " If o had read that requirement of sending documents from a university where we passed out decades ago I would have chosen a different provider who does not have this requirement. We are not asking you to work for free anyways ! read more

Mr. Alan, exactly the point. Its easy to make mistake with ACEI Application process, you are putting the onus of reading requirements on customer and making customer pay for their mistake of not reading. where the mistake could be corrected from ACEI appplication process as well where the online application could stop me from uploading documents and send a message that documents must be sent from university. we would be expecting exactly what need to be done. Many reviews have the same problem mentioned, SInce ACEI is not acknowledging that, I have to put a review and let others know to be more careful. you may be doing a fine job after you get all documents, which you have done with my same evaluation 5 years back. and there is no way to reply to you, so ofcourse another review has to be posted due to nature of the review. read more

Don't fall into the trap One of the worst companies I have ever dealt with. So I would like to share my experience to others. I had a good job opportunity that only needed to evaluate a bachelor's degree, so first I sent an email to ACIE to check with them. Do they need to send the original certificates, or do I send them a scan via email? The answer was that they do not accept any paper assets and everything will be uploaded through our website. And because there is a specific date for closing the application for the job. So I paid additional expenses to complete the evaluation in one day.. I paid 470 US dollars. The required certificates were attached at the time. After that, I received a message stating that the University of Minia from Egypt is not in compliance with our guidelines . Although there is no reference within the website mentioning universities that are compatible with it around the world, or universities that are not compatible with it. After that, I asked them to return the amount paid, which is 470 dollars, including the issuance of the evaluation in one day.. but they refused, even though I did not get any service from them in exchange for money (is this not considered fraud?)).. I contacted my lawyer, a case will be filed, all legal measures will be taken against them, and the licensing authority and consumer protection will be notified. read more

ACEI Academic Evaluation - Screenshot of Email - Educational Services Near Me

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This institute is so annoying to communicate with. Communication is extremely slow as they only answer by email in the order they receive them. So if you have a question and their answer brings up more questions you have to wait a day or two or more. So if you try to have a conversation with them it takes a week or more! Extremely annoying. read more

I wish I didn't order an evaluation report from this organization. The problem is that they didn't send the evaluation report if you need to go to the schools that you need on time. Another issue it's that you have to spend a hundred dollars for the duplicates report. The custom service is awful. They don't have customer support by phone if you need it. Through emails it takes time to reply on your requests. I highly recommend you to stay away from this organization. You save your nerves and money. read more

Stay away from this place; they don't know how to make the evaluation. They will do it completely wrong for you, and you will lose a lot of money. They will make your grade way down so that you won't be able to get into any university, and it's 100% wrong. Other agencies were able to do it in the right way. Stay away and use another agency. read more

They just waste your time and do nothing.keep your documents for few days and then they email you we can't evaluate your documents . This is stupid !!! read more

I had studied outside of the US recently and had heard several good things about ACEI from a forum, but unfortunately, I had nothing but bad experiences from them. After waiting the rather long 7 business days to get my evaluation back, I saw that all my courses were considered lower level despite some of them having several prerequisites to enter and having pretty advanced topics for an undergraduate course. I was also awarded only 0.5 US semester credits for every 1 ECTS despite the fact that I know some people who have received more US credits than that from the same evaluation service! When I tried to appeal my evaluation with them, they simply told me that they couldn't award me more US credits despite the fact that some people did receive more than that and then with the lower level credits, they claimed it was because of I was on my first year of undergraduate studies? They're clearly making 3 assumptions here: that I'm a first year undergraduate student, which simply isn't true because I have a lot of previous coursework done here in the US. Second, they assume that all first year students only take lower level courses, which simply isn't true. In fact, there's even people who earn upper level credit for courses that have little to no prerequisites their first year. Third, they assume that all people that do a 4-year degree will complete it exclusively in 4 years when that simply isn't true; it was simply designed to last 4 years based on standard coursework. I know people who have completed a 4-year degree here in the US in less than a year and some who have taken almost 8 years to finish it, so I don't know what they're trying to accomplish based on these assumptions. I wasted a lot of time and money just to be given a rather unfavorable evaluation and I'm glad I didn't choose the rush service because I would've regretted it for sure. For anyone reading this review, your money is definitely better spent elsewhere, especially on an evaluation company who will value your coursework better. Like some people say, I'd give 0 stars if I could! read more

The service from ACEI was superb. They were very professional and helpful. They did their own research without compromising on the quality of service. They went beyond what other evaluating institutions would do and I appreciate them. They were also prompt in communicating with me and I am glad I went to them. I am glad I went to them. read more

I have requested a course-by-course RUSH (1 business day) analysis for my transcripts from Korea. I got a quick response over email and had communication over some more emails with ACEI. Everything was done within one day and I could apply successfully thanks to ACEI finally. I highly recommend ACEI when you have any urgent application. Thank you, ACEI. read more

RE: ACEI's reply blaming the customer: (1) What you wrote is conveniently incomplete and misleading (2) As of today 11 of 24 reviewers gave you 1 star... read more

Excellent service! Very professional, cost-effective, and completed the evaluation ahead of schedule. Highly recommend ACEI for your foreign transcript evaluation and more. read more

I had an amazing experience with Kathleen! I graduated high school out side America. Had my high school transcript evaluated, did the no rush option. And got my results within that period. Kathleen answered all my concerns thru email on the same day I made the email. Very satisfied with their service! Highly recommended!!! read more

ACEI is a trusted credentials evaluation entity because of its thorough detailed revision of documents and certificates and its standards of document quality as well as document genuineness. read more

Working with this agency on CPA related academic validation is a nightmare. They never reply on time unless you send multiple emails. When you call them during business hours, they never pick up the phone calls. Also, they asked you to go through another service to validate your transcripts and credentials before sending the validated reports to them. Meaning you have to pay twice for the same services. Even after you pay them and send the "Required" validated reports their way, they let you wait forever without any updates. So, I recommend never go through this agency for any services. read more

Great service! They are very professional and fast! I am happy that I choose ACEI. Previously I had a terrible experience with another company also located in LA. read more

I would like to warn all potential customers, they are no longer approved agency for Florida Board of Accountancy. Confirm with your institution before you choose ACEI. According to Florida Board of Accountancy, ACEI has removed themselves from the approved list(in April 2017). However, when I sent my application to ACEI in Jan. 2018 that specifically said it is for Florida Board of Accountancy, ACEI did not tell me that they are no longer approved agency. Yes, they removed themselves from the approved list, and did not tell customers. When I call ACEI, they refuse to admit that they removed themselves from the approved list in 2017. ACEI senior manager told me that they will do nothing, and as a customer I should solve this with the Board of Accountancy. The reason I am disappointed is ACEI as a evaluated agency, knowing that they are not approved agency and still provide evaluation report to customers. Second, after knowing they are removed from the approved evaluate agency list, instead of verifying with the Board, they choose to standby and ask customer to solve on their end. I have left another review earlier regarding to the mistakes I found on my original evaluation report. I paid $50 to have them re-evaluate my transcript. ACEI corrected five mistakes and issue me a revised report. Think twice before you choose this company. In my case, they are unreliable, irresponsible, and unprofessional. read more

ACEI evaluated my French Baccalaureat dating form 1982. I needed a degree to be evaluated in order to take a class at AUMT. I must say it took longer than I expected ( 3 months ) since I had to ask for a copy of my Baccalaureat at the Rectorat de Montpellier after finding out that showing my license d'anglais from 1985 and the transcript of the DEUG was not enough since I did not have the transcript for the License nor the copy of the DEUG . In a nutshell I had half of the documents needed and it froze my ability to know what to do next. In other words I procrastinated. So I decided to have my Baccalaureat evaluated instead of the License. The staff of ACEI are very helpful. It is not their fault when people do not read properly the application terms or do not have on hand the documents that are needed to prepare an evaluation. I wish I did a better job at keeping my Bac, DEUG, License degrees in one place than I did with my photo albums. ;) Thank You so very much ACEI! read more

I used ACEI Academic Evaluation to transcript my documents from Guatemala and it was fast and accurate I really love their service. I definitely recommend. ACEI. read more

I used ACEI Academic Evaluation services to evaluate my credentials from Mexico because I needed for the Teaching Licensure purpose - Teaciing Credential Program-. The service was great, I submit my documents in Feb 24,2021, two days after I received a confirmation email where they give me a reference number. Then, 10 days later I got a copy of my evaluation and they send the original to the institution that I request. I recommend to use ACEI Academix Evaluation services, they are a very kind, they answer questions fast (7 to 10 office days), the prices are not too expensive, good quality, and they make the things easy. read more

ACEI is really helpful. They actually answer your questions. My evaluation report was done quickly and easily and I got accepted by my school! Their evaluation was very accurate. It's hard to make a good decision when there are many evaluation places out there and I'm so happy I picked ACEI. My questions were answered right away and they are so friendly and fast. I would highly recommend them. read more

I made a mistake by trusting them. Everything went smoothly but the mailing process they made a twist. I paid them $20 for priority mail service since March and they said UPS or priority mail is suspended (due to Covid-19) and once they county mandate is lifted, they are gonna mailed it to me or 3rd party. I waited and waited, then I email them 3 days ago (June 12), asking about physical copy of my report by mail (post). They said they no longer issued physical report. So, I demanded to repaid my priority mail fees which is $20 but they said email fee is $10 and they sent my report to two 3rd parties with the delivery fee of $20. Therefore, no balance is overpaid. They never mentioned about fees for emailing to 3rd parties, only about priority mail and UPS Domestic. Check the image I have attached. You will say $20 is no big deal, but for me it is. And, I feel cheated! read more

ACEI Academic Evaluation - Educational Services Near Me

You can waste your time and money. The service is not of use.. But unfortunately, some of the institutions still listed this agency in their approved list. I lost more than a month. they didn't understand your requirement.I have informed my employer to remove them from their list so that no one else will lose money and time by dealing with this agency. I do not recommend them read more

This company worker is very rude. They told me your process will be 7 days. It didn't. It just proceeded 20 days and finally I missed my application because of this company!!!!! read more

The best service. Professional, fast, friendly, organized. Unfortunately, I had a bad experience before. Eventually, I found this company and they dispelled my fears. Thank you team and especially to Nora. I highly recommend! read more

ACEI, Inc. translated my transcripts from French to English and prepared a course report for the CA State Board of Accountancy. Overall, I am pleased with the service and the end product. My queries were answered within 48 hours and Nora updated me on the status of my file throughout the process. read more

ACEI evaluated my Kenyan high school transcripts promptly and sent me the report in good time. I love that I could send scanned copies of my transcripts instead of mailing them. I also got a quick response and follow up to my emails. I highly recommend ACEI's services. read more

#aceiglobal, Very unprofessional company, If you want to evaluate your credentials don't go for this company. Specially in case of USA center never ever select them. read more

ACEI global has rejected my MD degree obtained from the top 3 ranked med school in Russia. After a number of emails and a phone call they refused to evaluate my hard-earned degree. Not professional, they obviously lack expertise despite being on the market for so long. Save yourself time by going elsewhere for evaluation services. read more

I had to rush the review of my foreign PhD during the holidays and the staff were prompt responding to my emails and advising / confirming which documents they needed in hard-copy and how I should send them to ensure the evaluation could be executed during the working hours between Christmas and New Years. Once my documents were in their hands, they completed the review, emailed it to me (as I requested) and sent a hard-copy, which I received yesterday. I can not confirm how their review was viewed by the organization I am applying to, but it was listed as an approved company and they were helpful throughout the process. read more

The company was very attentive, and the process went smoothly. The price is actually cheaper than any of the more well known translation companies. HOWEVER from a pool of about 12 Graduate programs that requested certified transcript translations, only 2 accepted ACEI's work. Therefore I will be needing to have them reevaluated by a larger company for them to be of any use to me. read more

Great service , efficient, evaluated my documents from UK. They answer your questions in a timely mannerly. ( keep you in the loop) No bullshit like the other places! If you need your transcripts evaluated, use them. read more

Garbage service, they didnt do any specific evaluation of the content covered in my credentials and gave me 90 credit hours for a bachelors degree from Australia. read more

Great, fast and accurate service. Reasonable prices. Very accurate and satisfying contact people... After having incredible and unfair treatment from a similar company in Irvine, I very much recommend this company. I was very pleased to work with them ... Thanks ... read more

If I had choice for zero rating I would give that . I am wasting my time and tuition for their wrong evaluation of my transcripts. I wish I had a choice for different company when I did my transcripts evaluation. Please please beware that there are so many university they don't recognize the evaluation done by this company. Don't waste your money and time otherwise you will regret like me . read more

Despite the many choices in the marketplace for evaluation services, finding a service that couples efficiency with integrity can be a challenge. My experience working with ACEI was most informative & pleasant. ACEI staff were knowledgeable, walked me through the entire process and timeline & were readily available to answer my numerous questions. So much rides on getting an accurate evaluation when you are looking to start over & rebuild. Their efficiency & prompt delivery provided a much needed peace of mind. I highly recommend ACEI services. read more

I am editing my review. Best services. The thing about this place is the customer service. They care about you. I talked with Jenny( i believe) , Nora, and some other guys. They were so polite and even though I called them so many time, they were so helpful and patient. Nora talk farsi with me and explained everything so clear. Thanks for my high school diploma evaluation. read more

I should have started to research more about the company before deciding to have my credentials evaluated by ACEI. Called them to ask some questions but I am canceling due to poor customer service. They're not gonna take care of their clients. Sounds like they don't want your business, they don't care about their clients and they only care of getting your $ for their non refundables fees instead of explaining to their clients on how to resolve the issues. read more