Beware of the thief behind the counter trying to rip you off! I went there with a Makita drill that needed repair. I was told that my drill is obsolete and my drill can't be repaired. he told me I need to replace it by buying a new one. I left Ace Tool and called Makita. They told me that they will repair my drill. I went on their website and got a free shipping label. I Fedexed it to Makita and got my repaired drill back in less than a week! read more

I was actually headed to the big box store when I drove by this store . I was in search of a drill. I stopped in because I wanted to avoid the hassle of going to a big box retailer, which would mean parking, crossing the parking lot, and worrying about potential tire damage. As I was passing by, I thought, why not give this place a shot? It turned out to be a convenient choice! I ended up purchasing a drill that I absolutely love. My only suggestion for anyone selling tools would be to ask customers if they need drill bits to go with their new drill. Other than that, the service was outstanding. I was allowed to browse freely without being bombarded with questions. The pricing was just right, and the whole experience was smooth and hassle-free. Thank you read more

Went to the store today (Saturday)to check out some Festool products since they are one of the few retailers on Long Island. Got to the store at 10:50am after a 40 min drive only to find out the store was closed. Hours on the door (and online) clearly state they should have been open from 7am-12pm. read more

Ace Tool - Store business hours, gate down, and time photo was taken. - Hardware Stores Near Me - Wantagh, New York

A part for a Safety saw should not take 4 weeks to arrive when 4 day shipping was paid for. I received no explanation, apology, or compensation for the delays. Since our SawStop was down, we were forced to use the non Safe saw for 4 weeks. I had a student get injured and required 8 stitches because of ACE Tool lack of attention. I had to email back after 5 days and ask where is my part, Toni replied with, "Want me to cancel your order?" 3 weeks later I asked again and was finally given a tracking number, I emailed again the next day and asked when ACE tool was taking it to UPS. really read more

Horrible customer service I called they answer the phone I need a 3 1/2 inch wet core drill they told me they have it but they can't sell it to me today because they're doing inventory. It's Friday afternoon at 1 PM. I need to get this job done today and they did not help at all. I would recommend going anywhere but there. read more

The staff is great. Very friendly, professional and helpful. My order arrived the next day as they said it would. I recommend Ace and will continue to shop at this store. read more

Knowledgeable and helpful staff. Fair on price and a huge selection of products! Every time I visit, there are new upgrades in the showroom. Lastly, I love how close to the highway it is. GREAT PLACE! read more

Beware of double-charges on their website! I placed an order after entering my credit card information and immediately saw an error message saying the transaction didn't go through. I then placed another order and received a confirmation email (still thinking I had only been charged once at this point). A few weeks later I received two orders (despite only getting one order number and one confirmation email). They double-charged my credit card and wouldn't let me return the first order without paying for shipping as well as restocking fees. Their customer service was unhelpful as well and wouldn't even waive the shipping and restocking fees. read more

I was looking for a good deal when I came across Ace Tool . I received my product fast and safely packed. I would buy from Ace Tool again and again read more

Everything I've bought from them is trash and they won't stop spam calling me. I've asked them every time they call to stop calling and they seem calling. read more

Ordered something, received confirmation, email, saw the credit card pre-authorization go through and then ... nothing. No merchandise, no follow-up, no response to my emails. Nothing. Could have had the equipment I needed from a competitor without wasting two weeks of silence. read more

I placed an order on 11/8/21 for an item that was listed as being IN STOCK. I've called several times and keep getting a runaround. They said the item was on backorder even though it's still listed as being in stock. I called last week and.was to they would.be re either ING the item the next day and they would ship it out to me the following day. Now it's been another week and it still shows the order is processing. First of all, saying an item is in stock when it's not is false advertising and then to keep lying about it is just plain wrong. AVOID THIS COMPANY AT ALL COST. THEY TAKE YOUR MONEY BUT WON"T SHIP YOUR ORDER! read more

I bought a Honda generator from Ace Tool in September, and our electrician had an issue with the transfer switch setup. Neither Ace Tool nor Honda could/would help us with the problem. Ace wanted to sell us an additional part for megabucks. Terrible customer service from both ACE and Honda. NEVER DO BUSINESS with ACE TOOL!! The answer to the issue was found in a Honda Service bulletin, why did we have to find that ourselves????? read more

Paid for a tool that was said to be in stock and will ship within 24 hours, then the next day told it would be in stock in 7 days, then the next day told it would be a couple months. I should have read the other reviews before ordering, it seems they have an issue with things saying they are in stock when they are not. The only positive was Gina seemed nice, and they gave me my money back without an issue. read more

One of the few great tool stores on LI, I still go here for specialty help, tools and accessories. Most of the guys are tool guys. Way better than big box stores. Mark Meyer read more

On 5/17/19 I placed an order for Milwaukee Grease. The shipping was not only outrageous, as of 6/7/19 I still do not have my grease! I called both of their numbers-the system came on-I waited-it rang & rang-but nothing. My experience seems to mirror the Poster Kevin M who evidently still don't have what he paid for either. In addition, the confirmation email I received had a bogus link to their website! I guess it's Home Depot time again, as well as I want my refund. read more

Drop of a tool for warranty service and was told that if it wasn't covered under warranty there would be a $15.00 freight charge. Tool was repaired by manufacturer no charge. They call me and tell me that it was covered and that there was a $20.00 freight charge. The same person who wrote up the ordered lied right to me. And to add icing to the cake they go ahead and add tax to the freight charge which is totally wrong. Learned my lesson and next time ill go directly to the manufacture read more

I ordered something from them in July and I received an email that the item was no longer available for sale and had been discontinued. "Unfortunately in speaking with the company it has become obsolete without replacement.  At this time we have cancelled it from your order and charged your card accordingly.  We apologize for any inconvenience". This statement is untrue because it was offered by at least 5 other websites one of which I bought it from. So far I have not yet received the refund to my CC almost a month after their 1st response and 2 weeks after they said that they would call me. Still waiting for the refund of more than $500. I'm glad I used a CC and started the dispute resolution process. I thought it would be nice to support a female owned company but not responding to a new customer issue will not get them any business from me or anyone I talk to in my trade in the future. Very disappointed in the way my order/refund is being handled. read more

It's sad to see all these negative reviews of this company. I'm guessing they're for the online site and not this actual location. I have only good things to say about this company. Went in looking for a gift for my husband, received friendliness and helpful information from the staff. They have a large selection of tools and an area where you can even test before you buy. What's also great is they fix tools on site. read more

Ordered nov 3rd and it didn't shop til nov 23rd. I attempted several times to contact through phone and email to check the status and never heard anything back from them. I was beginning to think they scammed me or forgot about my order.. 20 days to ship an item with no communication or response to messages so 14 days after my order I placed an order with someone else.. They charged my card 4 times for the same item. 27 days after I placed my order it arrived but by then I no longer needed it because my other order with another company arrived 3 days after it was ordered.. Horrible experience! read more

I placed an order through Ace Tool on June 19th for a Milwaukee laser line detector (received) and a Milwaukee tripod. I called back twice to find out the status of the tripod, and they said it was on back order (fine, no problem). They also said they would check with the Milwaukee rep to get status both times; each time they never called me back. I would rather support small businesses even if their prices are higher, but communication is key, even if it is automated (Amazon). Because I received half my order, I'm giving them 3 stars. However, I'll probably never use Ace Tools again as there are many other options out there for tools. I would suggest they look at B&H Photography as a customer service model. read more

I ordered a Trend Air Shield from them. They took the money from my Pay-pal and sent me an order conformation. The product never shipped and when I called and asked for an update the woman said there was a $199 increase from the manufacture on a $300 item! Then she wanted to charge me the difference. She also said there was an email sent out about it, but I never received one. Beware, this place is no good and are price gouging. They did issue a refund promptly, so 1 star. read more

I was referred to Ace Tool Online by friends who swear by it. It's a great site, Pos: 1. The website is easy to use and all of the product info is clearly stated.. 2. I called the toll free number to ask a few questions. The sales staff was courteous & knowledgable. I was very impressed. 3. I received my package in a very timely manner. Cons 1. None "Overall I was very happy with AceTool. I'd recommend it to a friend." read more

Placed an order without being informed that item wasn't in stock now I have to wait until item comes to store now I understand it takes time but if I was informed it would take two weeks to get in store just to ship I would have bought item somewhere else that had item in stock. Deceiving read more

Ordering two items online, one item said it usually ships in 24 hrs; that was 9 days ago. Emailed them 3X but still no response. Tried the online chat after hours but no one responded to the message left. Wish I could get my money back but no one answers. Kevin read more

The tools I received were very good, however, I ordered 4 and only received 3. I tried calling the number on the invoice no answer and no message then I tried doing a live chat and it routed it to an email response and now one day later I still have heard nothing from the company read more

Ordered the DeWalt DW0165 165 ft. Laser Distance Measure tool on 6/15/19 for Fathers day and still waiting. Emailed no response. Called and spoke with Toni around 6/30/19 was told it would be shipped right away. No product as of 7/11/19. read more

This is my go to place for tools. The sales manager James is fantastic,friendly,accommodating and extremely knowledgeable. . If they don't have something in stock it's never been more than a week to get the parts or tools in. It's a pleasure dealing with a company that understands the value tools have to professional contractors. read more

Great selection. Great service. Great prices. If you're not shopping at Ace Tool, you're missing out.

They have a large inventory of tools! Very good customer service and I love the demonstrations they have from time to time.

It's nice to find a place that really cares about their customers. Gina kept me informed about when it shipped and made sure it arrived when it was scheduled. It shipped the next day. Everything went perfectly. If you need any tools I would look here first. read more

I placed an online order with them and they kept me updated with my order. They had the best price on what I was looking for and I received a track number as soon as my package was shipped out. I don't know what all the bad reviews about there online ordering is about but my experience with them was great and very professional. I would recommend buying from them again. read more

James called me from Acetool and apologized about the restocking fee. He is dropping it for me and sending me a free shipping coupon for my next purchase. I appreciate his concern. I'll add that fifth star if they decide to drop that restocking fee off their website. Thank you James. Nice talking to you. read more

Every experience with Ace has been a good one for me! Repairs, purchases, service always exceed expectations. Here's a perfect example- Earlier today, after 5PM I emailed a request for items backordered by another LARGE supplier. Received a call from Gina AFTER HOURS to confirm and take my order! Email confirmation minutes later! Thanks Gina! Deserving of a positive review! (I'm not a post review guy, but how can you not appreciate random good service like that?) read more

Avoid Online - I had a long delay and slow communications, but in the end they did resolve it well and we agreed to cancel the order.

Prices are competitive, I got exacly what I ordered right on time. I will be using these guys from now on.

Acetool had an excellent tool selection, great prices on cordless tools, and a wide selection of power tool accessories to meet my company's needs. Customer service was first class as well as helping us choose the best tools at a great price. I'd recommend Acetool and would do business with them again! read more

Ace tool is the best! I get all my Festool amongst other tools there. The staff is very informative, helpful, and friendly, if they don't have something they will do their best to get for you. When repairs are needed they are on top of it. Thank you Brian and staff for the consistent quality service. read more

I contacted Live Chat & requested clarification of the size of the Xtend & Climb Ladder Carrying Bag dimensions. Gina responded within minutes with the correction dimensions. Kudos to Ace Tool for exceptional customer service & competitive prices! read more

I wouldn't shop anywhere else for my tools. James is very knowledgeable and knows exactly what I need. When time is money, you can always rely on this great company and staff. I highly recommend Ace Tool. Easy 5 Star rating. read more