Called to ask how long it will take to see charges from the taxi service, I asked if they thought it may be like a 3-5 business day wait or what the case may be just so that I could keep an eye on my account for it. The first representative "Thomas" I spoke to just kept telling me to "check in an hour, check in two hours" but would not tell me what to check rather it be my bank account or back with them. When I was asking for clarification on checking what exactly, he hung up on me. When I called back after he said there was no one to transfer to for an hour, which then changed to two hours, then back to one hour. I told him I will gladly sit on hold until someone was ready and he was immediately able to transfer me to the supervisor "Matt" who explained that they do not have the resources to check that but those working in office do at 9am. That was exactly the answer I was hoping for if they could not find out for me and I was content with that and even had tried clearing up if that was what the first gentleman was telling me (which one or two hours still would have been before 9am) , I continued to ask another question before he tried ending the call and he began to cut me off. I stopped him from cutting off my question and asked if they made a habit out of hanging up on customers since I was not done talking and he said no, I told him the last gentlemen did and Matt proceeded to gaslight me by saying Thomas did no such thing. I have the phone record and I can show he did hang up and after the gaslighting did not work I asked for their names to which he hesitated and gave me the "Thomas" and "Matt". I am not solid that they are their real names. As far as the actual taxi ride went, the taxi did not take the address that we were going to and instead had us map our way there. Very friendly and comfortable ride otherwise but if you want to be hung up and gaslit by the customer service representatives and map your own ride out this is the place to go. read more
