Somehow the company convinced yelp to remove my review, saying that my review was really supposed to be for Ace Roofing. NOPE, sorry, you're not getting away with that one. Clearly, I had issues with the PLUMBING company. But I would be happy to post this review to both sites. How about an apology? Or my money back, which you took without actually doing any services.
Removed Content:
This company is the definition of incompetent. I wish I could give zero stars, because one is too kind. We had to use them because our home-warranty company uses them as their ONLY contractor for plumbing issues. Over the winter we had a couple inches of standing water in our basement. We called them almost five minutes after we encountered it on a Sunday morning and they called back about 48 hours later and couldn't come out until Wednesday (four days later). Luckily and unluckily for us the leak stopped and we were able to clean up the mess. However, because they couldn't physically see a leak they had absolutely no clue what the problem was (we never saw anything physically leaking that first time either). Instead of looking at possible toilet leaks or taking a peak into our drain, the guy quickly said it was a furnace problem (we had minor condensation coming from the flue pipe at the time..but that had nothing to do with TWO INCHES of water). So we paid him the $100 deductible and had our flue pipe fixed by a different contractor. When the same problem happened again a couple months later, we hesitantly called the warranty company and dealt with Ace again (This time we actually had video of the leak occurring..but this apparently did not help them). BIG MISTAKE. This time a different guy came, looked around, couldn't figure out what to do, said he'd talk to his boss and call us back. Then he took our $100 deductible and left. This company basically conned us out of $200 while doing NOTHING and diagnosing NOTHING in the process. I called a week later (after they had not called us back) and the secretary seemed to have no clue who I was or why I would be calling. Plus, half the time when you call, you don't even get an employee of ACE because they use some sort of phone service most of the time. After that point, I decided to wash my hands of them (besides writing this scathing online review). read more