Got a car from this company since I wasn't paying enough attention when renting from rental cars.com. It was very far from the airport but otherwise seemed ok: at least I was allowed to return it to the airport directly. However, the guy took me around the car to look at damages but never mentioned that they expected the car to be returned as CLEAN as it was at pickup--and after driving back and forth on a 10-mile dirt road in the West Boulder Valley, it certainly got dirty on the outside. NOTHING that hadn't happened several times a year for the past 20 years visiting my cabin outside of Livingston in all of my other rental cars--and nothing that a $10 car wash wouldn't take care of. ACE charged $75 for cleaning and the manager had the audacity to attempt a mansplaining lecture on "personal responsibility" which I unfortunately didn't have the 20 minutes required to appreciate. Clearly this company needs to update its policy or make a MUCH bigger effort to take personal responsibility for communicating it.
Here's standard car rental policy from a 16-yr industry veteran:
"The only situations a rental company might assess a cleaning fee would be for severe interior cleaning requiring a significant amount of downtime to address. This would be things like:
excessive pet hair that's gotten woven into the upholstery
smoke odors in non-smoking cars
fish odors"
Good luck with your business efforts, ACE! read more