I'm very disappointed with SMB. They installed granite in our outdoor kitchen and fireplace that…read moreunfortunately did not last two years. They replaced it but it has cracked in the exact same places again. In researching, granite, if properly installed, should last 20+ years and is the most durable for harsh NE winters. I'm very very frustrated and disappointed that my granite was not properly installed by SMB and when I reached out to ask them to remedy the situation was unfortunately not offered any. I will have to seek out a different and more qualified granite installation company.

The team at SMB did an amazing job with our kitchen counter top. They were easy to work with, gave…read moreterrific advice about both the selection and sizing, and did the job in the time-frame promised (something I no longer take for granted). The on-site team was professional and did a perfect job with the installation. Our kitchen looks amazing - thank you!

Update 11/8/20: see comments on my personal Facebook page…read more(Maureen Holmes) for comments on Robin Boyce after posting my review there. Unfortunately I am not the only one who has endured a bad experience with her. MH I warn anyone who will listen away from this unethical business and owner Robin Boyce. I had the misfortune to be her client and endure her careless, unprofessional, dishonest and ultimately abusive and vulgar treatment. My "custom kitchen" arrived without the custom elements and with a grossly oversized refrigerator. The kitchen designer blames someone else for a major kitchen error and refuses to fix it! (See photos) I had the exact same experience with the shutters and the custom stair-runner I ordered from her. They were both delivered with errors and missing parts, and Design West has done NOTHING to correct its errors. This is the worst experience I've ever had with another human being, period. I never received an apology on any mistake I swear to God. That's when I realized too late I had hired the wrong person. Robin Boyce/Design Center West scammed me by promising professional results and delivering dirt. Robin Boyce then turned verbally abusive when confronted with her easily disproved lies. (I have all documentation to prove my charges.) This last point deserves special mention. When I expressed my dismay at the errors, delays and lack of accountability, her demeanor shifted immediately from friendly to combative and borderline violent. It was a shock to learn the owner wasn't just a sleaze but mentally unhinged too. When I confronted her in her store after she ignored my contractor's emails and texts, she began screaming profanities at me while hurling insults about my appearance and character, which I presumed was an intimidation tactic. That felt sickening, but it worsened when she came at me with her arm pulled back as if to throw a punch, but thankfully she stopped herself before landing her fist in my face. I feel certain the only thing that stopped her was a possible assault charge. I would feel sorry for Ms Boyce if she wasn't a thief, and if her emotional instability didn't manifest in such an ugly manner. But no mental state excuses her dishonesty, mentally healthy or not. Not a word of this review is hyperbole. I lost thousands of dollars and was blindsided by a venomous verbal assault because I had the temerity to call out Robin Boyce on her mendacity and fraud. I could provide a colorful litany of her actions, but suffice it to say that it involved a lot of obscene finger, hip and hand gestures. Incidentally, her staff just sat there like dummies the entire time and let it all happen. Apparently they don't have an issue working for such a repulsive woman. Prior to my dealings with her, Robin was verbally abusive to my contractor on multiple occasions as well when he asked her about delayed deliverables. Following is an example of one the few correspondences between him and Robin that isn't littered with her F-bombs: "Shut up. Stop talking. Don't tell me what to do. Its not Maureen... its you. I'm surprised guys take your mouth, and the way you talk down to others; I suspect you've been punched a few times." This is the first---and I hope last--bad review I ever had to write. Let this brutally honest review serve as a public service announcement to warn others away from this troublemaker. Do not hire Design Center West. You will pay a premium for sloppy, mediocre results, and the owner will curse you when you express your dissatisfaction. This has been a yearlong nightmare that only ended after I hired someone else to fix all of her mistakes. Caveat emptor!

Robin helped me from start to finish with my new house build. She has done everything from the…read morekitchen (appliances, cabinets) to the tile for all bathrooms, to the stone veneer for the patio. Even during the pandemic she has been on top of things and instructing me to get things ordered prior to shipment delays. She and her team have been responsible, proactive, and truly professional. They are communicating with my contractor and his team and his cabinet installer told me it was such a pleasure working with them he would like to do more jobs with them. Any mistakes (Fedex dropped a vanity and it cracked) were handled quickly and replaced at no cost to me. Her attention to detail is incredible. Additionally, she was very focused on saving me money and making sure I was not buying things I did not need. It has been a true pleasure working with Robin and her team again. I cannot say enough good things about them!

I've now bought 2 appliances from Hudson Appliance, and I will keep going back! First was a…read moredishwasher about a year ago, after moving into a new home and noticing ours was on our last legs. They showed us types of washers we weren't even considering, and we ended up with an awesome Bosch unit. 6 months later, I accidentally screwed something up on it, and Hudson Appliance was out within a week to fix it, for free. Recently went back to get a new refrigerator as ours was going. They have reworked their salesfloor and practices to be COVID safe, and take it very seriously. It is very much appreciated. And while fridges were extremely back ordered due to the pandemic, Hudson Appliance was really communicative about what was going on, how long we would probably have to wait, and gave us the option to get a refund at any point. New fridge came in, team again was great, and safe during their delivery.

We gave Hudson Appliance the dimensions of the refrigerator that we needed to replace and accepted…read moretheir recommendation. The item they delivered, however, was too deep and did not fit the space, actually blocking one of the entrances to our unit. We also had told them that the doors had to be reversed to open on the right, but that was not how it was delivered. When advising them of the problems, Hudson asked if we had checked the dimensions of the unit they recommended; to which I replied, "Did you check the dimensions we gave YOU?" No reply. When I asked why the installers didn't call Hudson to alert them that the refrigerator was blocking the door, I was told that they "just deliver and set up." When we told them that the doors were not reversed as we had asked, they told us that they could not be reversed; despite their telling us originally that they could. Despite this being clearly their fault, when we asked them to take it back, Hudson said that we would be responsible for a 30% restocking fee. We had considered going to Small Claims Court to resolve this, and we are confident that we would have won; however, we decided that it was not worth our time to save $250. They eventually took back the refrigerator and charged the 30% restocking fee. Having spent 30 years in senior management for large and small retail companies, I can say with conviction that this was extremely poor customer service and one of the worst experiences I have ever had as a consumer. I do not like leaving negative reviews, particularly for small box stores, but given their indifference to us, I feel compelled to call out Hudson Appliance for this terrible experience.

I can't say enough good things about Bella Marble. They helped us with our design choices across…read moremultiple locations AND installed within 24 hours of templating the counters! It looks amazing.

From the owner: MA quartz, granite, marble countertop installers, Bella Marble & Granite Inc. is a supplier and…read morefull-service design, selection and countertop installer of quartz, granite, marble and other natural & engineered stone materials serving Central and MetroWest areas of Massachusetts. Choosing the right natural stone products for your home is a big decision- whether you are looking for countertops for your new kitchen or bath or looking for marble and other natural stone products for a renovation project, we work closely with our customers to ensure satisfaction. Our talented and qualified installers will help you get the look and feel you want. We will happily answer any questions you may have throughout the process. We are a contractor that wants to work with you on scheduling. We will create a schedule that best accommodates your life. If you are looking for high quality craftsmanship from a natural stone contractor that won’t break your budget, you should give Bella Marble & Granite a call. We’d be delighted to work with you. Give us a call today at 508-816-3991 to talk about your project

We bought our house 2 years ago and have had to put about 30K in repairs into a flipped house…read more Sure it looked all shiny and new but the work that was done was cheap at best. I don't even know where to start but our biggest expense by far was the cheap plumbing fixes that were put in place. The tub was not set in concrete so it creaks and rocks side to side when you stand in it. The toilet flange was installed outside instead of inside the pipe which lead to a sewage leak and clean up including replacing the entire floor and sub floor in the main bathroom. It turns out that they hadn't even installed concrete board and that the tiles were glued (GLUED!) to the floor with no thin-set. The main sewer line was never checked despite the enormous tree in the front yard, turns out that it was broken and the tree roots had grown through the line causing yet a second back up of sewage into the house. This time they came out the lowest plumbing point in the master bedroom and the entire room and floor had to be gutted. The plumbing in this room turned out to also be an issue and we had to redo the setting for the toilet and the outflow pipes for the sink which were slowly leaking. We found evidence of even more water damage and mildew and mold that had never been treated. They simply slapped a second layer of dry wall over the first and called it a day. The finish on the plaster throughout the house and subsequent paint job are also horrendous. We actually paid to have it redone. The trim in some areas didn't extend the entire length of the walls and the doors were not properly hung. The tile floor theme continued into the kitchen where tiles started popping up within weeks of moving in, they also were installed improperly. The first basement was suspiciously painted with "unknown" history of water. We had water day 1 and had to install a full perimeter drain and sunk pump to stop the constant water inflow. The outside of the house is another whole story. The previous owners appeared to be hoarders, but this guys solution was not to clean the trash up but rather to try to bury it. We have random plastic bags that have emerged filled with decaying trash, plastic in every variety and tin, forks, you name it. We also have dug up 17 plus tires since we've been here, they also emerge slowly from their burial location. The deck was installed and at best is shotty. It looks nice and was one of the reasons that we loved the house but it is not built squarely at all. The underside of the deck has supporting joists installed at odd angles and you can see where boards were not nailed down along the joist at all. We are stuck in a house where something fails on a weekly basis. Do not use this company you will regret it!!!!

From the owner: I have been in the building industry for 25yrs. I am first a carpenter/finish carpenter as well I…read moream experienced in all phases of construction. I am a licensed general contractor here in Mass as well as several other states. What ever your home needs are I am the person to help you acquire your goal. I can update your kitchens and baths to additions and new home building. I stand behind all of my work 100%. Please contact me for your convenience . David Wilson

I had two chairs that were in desperate need of repair. Jason (owner of the shop) came to our…read morehouse, looked over the chairs, and gave an estimate in the spot. The chairs were expertly repaired and returned right on time as promised. So happy to have the chairs back in such fine condition. Oh, and the cost was extremely reasonable. A pleasure to deal with them.

Jason was very informative and described many options for us to consider in refinishing our main…read moredining room table. The end result was an improved table with work done to an exacting standard. He even removed the dent marks I made when I was 3 years old! If you have valuable furniture that you need repaired or refurbished I highly recommend you consider Specialty Furniture.