Hi All, if you're on here you're probably trying to figure out if you should consider/trust/go with…read moreThe Matloff Company to help broker your insurance. I'll keep it short since my sentiments are shared by many other positive Yelp reviews already. My wife and I have worked with Alex for the past few years. He is thorough, patient, informative, resourceful, on-top-of-it(is that a thing? yes). We did most of our communication via email and only occasionally needed to speak on the phone when it just made more sense with some back and forth questions. This year, we are actually going with a policy via my company. Not b/c of anything Alex couldn't get for us, it just made more sense since some things are harder to obtain if not part of a company shared-plan. I'll spare the details. Here's an example of why I decided to go onto Yelp and write this review. Even though we are not proceeding with Alex and Matloff to broker our insurance this year, he continued to provide support and customer service. How? We hadn't cancelled the old policy in time before the charge hit our account. I let Alex know and he contacted the insurance company and requested a refund check. Reminder: we had already let him know a few days prior that we were not needing insurance through him for 2017. In case that's not clear what he was doing... he was taking care of us STILL! Anyway. Alex is awesome. Insurance is a pain in the butt and hopefully rarely needed. But Alex Kim makes it as painless as possible.

My agent, Alex Kim, is the best insurance agent I have ever worked with. Both my daughter and I…read morehave had individual health plans and no matter what issue comes up, Alex nails it. There isn't a better agent in Los Angeles. Matloff Insurance is top notch.

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

I highly recommend this company. They provide us with our Workmens Comp insurance. The rates are…read morevery fair and their services I grade them with an E+ for excellence. When I need a certificate of insurance they have it to me within minutes. Their claim department provides our employees with immediate service. I couldn't be more pleased. If you need a 5 star insurance agent this is the one for you. DJ Bisel McDonald Transport, Inc.

Writing another review because they really are the best! I love working with Blue Lagoon! I needed…read moreinsurance for my business and within less than a week everything was set! Not to mention when I asked about new locations they set it all up for me without a hiccup. Blue Lagoon is reliable, fast and affordable, I highly recommend working with them!

Thank you Robert, Ella and Gerson for taking such great care of me. You all helped me navigate…read morethis process so smoothly. I look forward to a long relationship. Highly recommend!

The WORST! They can never be reached, every phone call goes to VM, and "mailbox is full" is the…read moreonly message. I have been trying to cancel a policy with them for two months. I don't even know if theyre still in business, as the phones never work. This is especially upsetting because the owner is/was a friend of mine, which is why I signed up in the first place (years ago. The Insurance Co. they are agents for (National General) is of no help. It's impossible to get an operator by phone, or website, as they simply refer back to this shoddy local agent, who are unreachable by phone!

My experience with Rick Chung's Office for State Farm has simply been amazing because of Cesar!! He…read moreis super prompt, professional, and always incredibly helpful. I've been with them for a few years now and I would highly highly recommend using them for State Farm Insurance whether it is for car insurance, renters, or even homeowners insurance. Cesar is great and has always helped me get the lowest and most competitive rate and has been really patient and answers ALL my questions. I can't recommend this office enough. Cesar's customer service is outstanding A+++ Highly Highly Recommend Seriously!

I really love the quality and the personal touch that State Farm has to offer!!!…read more I have been with this agent for over 6 years now. I feel secure in knowing that an agent who knows me picks up the phone to answer any questions I have, instead of the other insurance companies where you might get transferred overseas! The agents at this location always take the time to explain and help you understand. I recently that I found out State Farm has Vehicle loans. I refinanced and it saved me a lot of money. They are a great source for centralizing a bunch of your needs: credit cards, checking accounts, and life insurance. I'm definitely looking into these products.

Steve is an amazing guy, and very helpful with the complexities of insurance. He also goes above…read moreand beyond with his care and makes sure everything works smoothly. He really helped me out of a complicated situation while my wife was giving birth to make sure we were covered. Thank you Steve!

Once Again THANK YOU for your amazing knowledge and help getting the best insurance options…read moreavailable to me! I couldn't figure it out for MANY years and its been a pleasure having your knowledge and expertise. If your out looking for the best help for the best insurance options , STEVE HEYMAN is your Man!!!!

A truly great agent! Honest accurate and accessible!…read moreBeen with him years great auto great yacht great home coverage Afshin is a cut above

In my forty one years with State Farm and going through five agents, Afshin Cohen and his team have…read morebeen the best, courteous, patient, they reply when they say they will, concerned about their clients on good days, not just bad days, and a very special shoutout to Robin, she is the most friendly and supportive team member, I adore her!

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.