Clayton has always been outstanding. On time, calls ahead, professional, polite, competent, & dependable. As far as the company, it has gone downhill since Dick Hill & Son sold out to Ace Hardware and now to some company in Ohio. Dick Hill & Son was outstanding and i sure wish they still owned the business. Prices are high, service overall is not great. Phone calls are not returned. Part fot AC i put on last year more than doubled from quote prior year. This year same part is down $80 from last year. ​I will call again about the price lowered but likely will get no response again. Again, Clayton was great--he has done my service checks for years. I think Doug is still there and is great, too. He is in more of a managerial position now. Unfortunately, most of the Dick Hill staff have left. I dont like giving reviews like this and dont recall doing so for any other business, but am so disappointed in what's happened to a once great company is disheartening. Will likely be looking for a different place locally for my furnace/ac work. And I really hate to do that. Thank you Clayton & Dave for your work over the years. And a big thank you to the former Dick Hill & Son business & staff for your great service over the 25+ years I've been with you. ​ read more

We had a great experience with your business Tuesday 07/04/2017. We woke up to our A/C unit not working and a very hot house. We have 2 small children and it didn't make things easy. We also were hosting a 4th of July cookout later that day and needed the A/C for our older guests to escape the heat for moments at a time and still enjoy the cookout. It being the 4th of July holiday we were sure that no one would answer but your business had an emergency line and was more than willing to send someone out to help. We called at 9am and by 9:09 your technician {Fred} had got in contact with us. He arrived at our home by 10:00. He was very professional and quick with his work. He was also more than accommodating to come out on a holiday and be away from his family. We appreciate the work he did. It was also at a reasonable price being a holiday and all. We just wanted to let someone know that you are a great company and have great people working for you. read more

Nikko Johnson my technician instantly spotted the problem with my draining issues after other companies failed to find a solution. He was very respectful and works very fast. He was easy to communicate with​ about finding a solution. I would highly recommend him as a technician. My only complaints would be with the initial installation and some of the work was subpar so it had to be corrected by Nikko. While the service was top-notch dealing with the office was not a pleasant experience. I went without air conditioning for over a week during the hottest month of the summer. Instead of calling me directly I received emails waiting for my approval of their invoice. There was some lack of communication between the office workers and myself. But overall they fixed my HVAC unit and the technician Nikko was top tier. They're lucky to have him as part of their team. read more

Ace did a fantastic job for us when we needed help the most! In the middle of the terrible cold weather our furnace was giving us trouble and needed to be replaced. Ace helped us to pick out a new Bryant Furnace that fit our needs. Nate was quick to schedule a visit to our home and did not try to oversell us and there was no pressure at all just helpful information. He answered all our questions and was able to give us a written quote on the spot and also gave us several payment options. We got next day installation which was a blessing!!!! Installation crew, Joel and Robert were awesome, knowledgeable, courteous, neat and efficient. I would highly recommend them. They made to whole process so easy and we could not have asked for a better experience. Thank you Nate, Joel and Robert!!! With much gratitude, The Deacon's read more

I had a new AC unit installed. This company's customer service went above and beyond and was the sole reason that I decided to go with them. The price was a little higher than another local company, however, they stand by their product and I know exactly what I'm getting. I almost did not go with this company because I did not feel they were local, however, their office is a short distance from my home, so technically they are local. Jeff A. was the Consultant and the time he spent with me listening and explaining things was the deciding factor. The three young men that installed my unit, Cooper, Alexander(Xander), and Alec worked well together. They were very hard-working, polite, respectful and very knowledgeable. I've never seen three more hard-working young men. Best decision I made regarding a large purchase. read more

service tech-- Dusty Letts spent time explained what she done Went through whole house totally map out our heating ins and outs were every water line is on our boiler heat system . And marked it out. And fixed problems along the way through the house (or made notes) I am Impressed. At first yeah I was concerned was a female doing our heating work (im sorry but honest) But I am telling yall she knows what she is doing and explained Well to my husband and myself AND I still have heat and nice and warm the next morning Thank You I went from no heat in lower house levels to all 3 floors now are still warm. And by the way. I had no problem signing up a heating service yearly plan. I feel comfortable in trusting them to my boiler heat read more

I can't say enough good things about our furnace repair technician, Alec. From the moment he arrived, it was clear he truly knew his craft. He was punctual, professional, and incredibly thorough in diagnosing the issue. Instead of rushing through the job, he took the time to explain what went wrong, what needed to be fixed, and how he was going to fix it, all in a way that was easy to understand. If you're looking for someone reliable, knowledgeable, and genuinely dedicated to great service, this is the furnace repair pro you want. We Highly recommended Alec! read more

I needed a furnace repair person to figure out why there were cold spots in my home. Nikko Johnson came and did a wonderful job. He not only was able to adjust the dampers on the heating ducts so cold grooms got more heat but he also told me how I could save money on the current service charge and needed annual check up by by purchasing an annual service plan. He then did a great job of cleaning and adjusting the furnace so it will operate at optimum capacity. I definitely recommend him for anyone else with furnace issues. read more

Ray King has been to my house a couple of times and would not anyone else to service my AC/Furnance. He did an awesome job today on cleaning my AC unit, explains the process and makes sure I get the signed receipt for the service and the reading report he did. He is knowledgeable, polite a professional. He should be considered for a field training position with Ace to replicate his good reputation and manner. I will always ask for him for my service calls. read more

We are very pleased with the service of Ace Hardware. The technicians are highly trained, professional, informative and friendly. Our experiences have only been positive in the all the years and business transitions we have had with them. (Only the name has changed.) We highly recommend their quality services and competitive price value. read more

We have multiple properties and Dusty from Ace Hardware home services takes care of all our furnaces and air-conditioning systems. She is very knowledgeable and she does a thorough inspection and fixes any problems that we have We are very satisfied with all of our service through Ace Hardware Home services!!! read more

We have our unit checked twice a year, it is a good price for two visits,and percentage off repair parts. We request our favorite technician Dusty, her knowledge of our unit, and we trust her. When we call the office, we know we will get a friendly, and helpful voice. We are glad we chose Ace Home Services. read more

I had a new HVAC system installed and everyone I dealt with was very professional and courteous. They went above and beyond to make sure I understood how to use the new system and even took out some old broken appliances I had in the basement for me. I will definitely use them again and highly recommend! read more

Jared Addington came out to do regular maintenance today. He was friendly and professional. I had my heating/ac installed by Dick Hill (now Ace Hardware) in 2018 and expect it will be working well for many more years to come. It's always been great to deal with these people. I recommend them. read more

The job was to install the new furnace and air conditioning. It took one day and Alec and his helper did a great job. I had a question after the job was complete and they answered it quickly and came back on site to explain their answer. I would definitely use them again! Dee Wright read more

My furnace had quit working i called Ace to come look at it found out needed 2 parts, parts had to be ordered they didn't have them in stock, so it took a week to fix it but Dusty came with parts and had it up and running, she did a excellent job,I would highly recommend her. read more

Brandon came out to service our Aprilaire Steam Humidifier today. He was polite, personable, professional and determined why it was not working since we had a new Bryant Furnace installed in Jan.,2025. We appreciate his honesty and recommendation. Thank you Brandon! read more

The team in Richmond has always been super, serving here for years for the prior company, Dick Hill & Sons. Mark Toschlog was friendly and efficient, and got our service completed as expected. We will continue to use them because we trust the team members. read more

Nikko Johnson with Ace Hardware Home Services came out to check my AC for poor cooling, he diagnosed the problem very quickly, corrected the refrigerant level an it started cooling immediately. It was a pleasure working with someone knowledgeable in his trade read more