Westlakes is the hardware store where you go to:…read more Get all of your grilling and smoked meat supplies. They have many flavors of wood...hickory, mesquite, pecan, apple, etc. They have a variety of grills and smokers and just about every accessory you can think of. 5 Stars Get the odd do-hickey. If you need the weird or odd thing, Westlakes is the place that will probably have it. They have been extremely helpful when I have had to manufacture some parts for old equipment. 5 Stars Westlakes gets 5 stars for being best in category IMO.

I absolutely love this Ace Hardware! I come here for all my garden needs and other house project…read moreitems. The customer service here is the best and even though it's part of a chain, it has that local feel because of the workers! I recently had an item that I didn't have the receipt anymore for and they were able to look it up and print out a new one so I could make the return, and they did so with such a happy demeanor. Definitely recommend this location. It's easy to navigate and find what you need!

Adrian was great help. He wrote up a ticket, had the items by the pick up door within minutes. It…read morewas a pleasant, very organized experience. Thank you!

I'm writing today to express complete dissatisfaction with the treatment in your Sedalia, MO store…read moretoday. Me, my husband and adult children walked into the store, first time in over 6 months because we are truck drivers, we were talking and laughing with each other. As we got to the turn styles a worker approached demanding we put on masks. His attitude was unacceptable so my son told him we didn't see any sign because we just walked in and we're talking and didn't see any. He proceeded to be discourteous as he walked my son over to a sign at the door that says have to wear a mask. He was rude and what we consider a mask Nazi, someone who attacks instead of explains. We proceeded to tell him to get a manager. We did talk with the manager she was wonderful and courteous. I just want to express my huge displeasure with your store forcing your employees to be the mask police. Not only does this cause friction with the public but it makes your employees and customers get angry with each other. This makes the experience at your store unpleasant and not one where people want to return to. Menards has become our favorite store and this today makes me want to go somewhere else. I don't appreciate being harassed by employees to wear a mask that affects my breathing and speaking ability. As an older person it also makes it extremely hard to hear and understand people. On top of this having health issues with lungs and breathing wearing a mask could be deadly, but I was told today a medical excuse is not allowed in your stores. As a loyal customer I wish to encourage you to stop this horrible policy and get back to the kind and wonderful customer service we have enjoyed in the past. Forcing consumers and workers to become enemies is unacceptable and should have no place in a customer service environment.

Awesome service and a great selection of many household and outdoor items. Why go to a Big Box when…read morethis store has far superior service.

Ask for Mika for great service. I live out of state and stopped in Chillicothe for a family…read moremember. A man named Mica appeared . He was professional, knowledgeable and personable. He answered my questions and what he didn't know he looked up. And get this. He asked if I was done shopping and then went to get the microwave from the back. Checked me out AND took it to the front and loaded it for me. What great service!!! Definitely a credit to Lowe's staff.

In December 2025, I unexpectedly found myself needing a new refrigerator. My old one had a major…read morecompressor problem, and the repair cost was more than buying a new one. So, I went to Lowe's, and I am extremely happy with my experience. From the time I walked in, the staff was incredibly helpful. They not only helped me find the perfect new refrigerator, but they also offered discounts, arranged for easy delivery, and even took care of removing my old one. What makes Lowe's stand out is the friendly and knowledgeable employees. They can explain even the most difficult purchases, making a potentially stressful situation very easy. I highly recommend Lowe's to anyone who needs home improvement products and expert help.

The staff is nice and their selection is fine but they are WAY overpriced. Won't be going back.read more

When I was young, my Dad always talked about "The REAL Hardware Store" that was able to provide…read morewhat he needed, with smart, experienced staff. I've found that store for me. The people at this store are always helpful and seem to be very experienced in everything from plumbing to electrical to painting and anything else home-repair related you might want. Close and accessible, I can't ask for anything more from The REAL Hardware Store! :-)

I like how neat and tidy this store is. Some farm stores are dusty and smell...this place isn't &…read moredoesn't. It's a small store with a big selection. If a farm store isn't your thing, you should stop by sometime...they have good sales and you never know what you might find that you didn't know you were looking for.

I called your store at 6:34 pm on a Sunday to ask about metal building anchors. I believe the…read moreperson that answered the phone call was Bill. He asked how he could help me. I told him and he walked across the store found the anchors and length and price. The thing that struck me was the store had been closed for over 30 minutes and Bill still took care of me. I will always remember the service your employees offered me. Forever your customer, Michael Badolato