Absolutely horrible customer service especially if you call closed several accounts and anything I…read moreneed to do with citizens will not be at this branch what a shame too I now see why they are a two-star bank

This location has AMAZING customer service. Go see Dean, the branch manager, and Noah, branch…read morebanker, for your banking needs. They will treat you with respect and provide help in anyway they can!

Spoke with the owner (Brenda) about a financial plan forward. Was stressing impending retirement…read moreand Brenda and her team set me on the right financial path forward. I am now sleeping through the night without having any financial worries. Thank you Brenda. You are amazing!!!

I highly recommend Asset Financial Services to my friends and family. Brenda is a wonderful person…read moreand very professional. Great advice for retirement planning and 401k management.

Have nothing but positive experiences with Chase Bank. I opened a small business checking account…read morewith Chase in Seattle when I got my first client. The bank manager helped with all things. I didn't have enough to deposit into the business account to open it and he made an exception. Once I received my client's check, I came back to the branch to have the account established and it was already done! The fees are average to high for small business accounts. Chase is not in the DC area the closest Chase to DC is Trenton NJ or West Virginia. I make the trips once every 6 - 8 weeks to deposit or use online/snail mail to deposit. Since I travel a great deal I have made ATM stops in Logan, LAX and other airports. Each problem or issue I had the phone reps are great and worked hard to solve my problem. I've always received a call back! Whether it is to help me with mobile services, online bill pay or using tax calculators or suggesting a better savings structure - I have had good experiences. My complaint is Chase is a big enough institution to open a branch in the DC metropolitan area. Since they do not have a branch here you can't get a business loan here to open a store front or expand your business. This is a MAJOR down fall and I hope Chase will contact the members in this area to strategize. With this complaint I will have to look at opening another business account with BOA or Wells Fargo or someone else to expand my business. It's too bad a great bank relationship can't take me to the next level. This is a 7 year relationship with multiple Chase banks and I hate to leave them over something I think is solvable. Also, my part-time employee was charged $12 fee to cash her payroll check because she is not a member of Chase. I think this is excessive and replaced her the check cashing fee. So now when I hire part-time or temporary help for a tradeshow I up their payment by $12 so they can cash the check at Chase and not lose any money. Chase you need to reduce this fee.

I tried to deposit 24 quarters into my checking account. Some mean woman denied the deposit. She…read moretold me go to TD Bank or Walmart. I went to 7-11 and exchanged the quarters to dollar bills. Chase sucks - they can't count from 1 to 24? I don't consider 24 coins an excessive coin deposit.

I dropped my taxes off on March 7, 2025 thinking it would make it easier for this preparer to…read morecomplete them. I even called the office weekly to check in on the status. Each time the Receptionist would state they are finishing up on another client or they were on another call. Today, April 7, 2025, I decided to call in the morning, the Receptionist informed me they had questions and tried to reach me over the weekend. I checked my phone logs and there was no record of the calls. Finally, this evening, I decided to send an email with my phone number and finally got a call from Mike. His telephone demeanor sounded hostile. He accused me of not keeping the communication line open. The nerve of him. When I tried to explain that I've made several calls to his office, he flipped it and stated they have been trying to get in touch with me and told me I need to keep the communication line open. Next, he begin trying to talk over me. So, he wants to say what he wants to you and you better shut up. Not this female! Next, I was informed to come pick up my file. No problem. Mike you know you slipped on completing my taxes in a timely manner. It's been a month. I don't know what phone number you called, but it was not mine. You were able to call the correct number when I sent you the email. I think it's time for you to throw in the towel. You've made mistakes on my taxes before and even filed my taxes under the wrong name. Don't worry I'm done with you too.

I've been going here for years. Mike is the best! Very…read morefriendly and "walks you through" your tax process. Takes his time and explains everything thoroughly and accurately. I've recommended him to everyone. My fiancé and my sister and her husband come here every year. Great Guy! Great service! Come see what I mean See you next year Mike.

I'm very happy banking with the penn community, because the manager and tellers in the new Hope…read morebranch are very nice with me and they have best interest rate on CD or Money Market . I'm glad to banking with that branch of Penn Community bank

I decided to refinance my house because rates were so good. Penn community had the best rate for me…read moreso I decided to try them. Everything was great in the beginning and I paid my fees and paid for appraisal. Then after weeks of waiting I am informed that I don't qualify for a 15 yr mortgage. Annoying why didn't they tell me from the start. So we start over for a 30 yr which women said is easy for me to get. I'm going for a small mortgage compared to what my house is worth. After 4 months of them playing around I get turned down for my tiny mortgage and they won't call me back when I try to find out how this can be. Horrible bank and rude people that won't return your calls. Don't use them!!!

Had issues getting my checked cashed and no one else would cash it. This place gave me a warm…read morewelcome and cashed my check!! The best service ever!!

These guys are awesome, they always are in a good mood,…read moreonce u go in a few times, and they get to know u a lil... they will do whatever they can to help u... also sometimes they have tickets to sporting events, if they can't go or something... plus skill machines,dog treats, just cool dudes.. plus they were the only place that would cash a big check that I had from my annuity... they understand the dilemma of needing a check cashing place to get your money you work your ass off for.. and that's all I ask... a lotta places think everyone is out to scam them, and theyre not like that... once they know your face... which is fair and good business! Matty B. Ironworker

I have known Victor Medina for over 20 years. I worked with him when he was practicing a different…read morefield of law. I recently reconnected with Victor to provide me and my wife with financial advice and asset protection. It became evident immediately upon meeting with Victor in his office that he has assembled a competent team of professionals. As I have advised my friends who are looking for similar guidance, Palente Wealth Advisors is one stop shopping -- legal advice, asset protection and investment vehicles. I highly recommend Palente Wealth Advisors.