What a horrific experience, there is zero communication between the staff at this CPA office. And apparently zero communication with their customers. I should have known better, I thought $400 to file was reasonable, it is reasonable because they do not see the process through to completion.
I received a notice in the mail three days ago that I owe the IRS almost $1,500, and it has been collecting interest the last two months. Immediately I called the office and spoke with Kait, who told me to upload the letter to the portal so she could look at it. It was the end of the day, but she said that she would call me Monday after reviewing the letter. Around 2:00 pm on Monday, I called the office, and spoke with Marissa. I was told that Kait was off, so I am not sure why she told me she would be in the office and able to help.
In March I was told to upload my w2s and tax documents to the portal, and their office would handle the paperwork. They would submit all of the forms on my behalf. I was told that since I worked two jobs, I was put into the higher tax bracket, and owed $1,300. I was told that the amount I owed would be deducted from my federal return. I had provided my bank account information so that the state return could be refunded directly.
Marissa tried to take a look, and see what was happening. She states they never received my bank information, and that I should have mailed the paperwork and check to the IRS in April. I called multiple times between March and April and spoke with Joe & Kait. They answered my questions, and clarified information because this was the first time I did not file alone, and I filed my taxes with a CPA. I purchased a home this year, and have two jobs, so I wanted to use someone reliable to make sure everything was covered and I was filing correctly. Of all the times I spoke with Joe & Kait, it was never mentioned that I need to mail paperwork or a check to the IRS. The paperwork actually states it should be all mailed together, which is another reason I did not question that I was missing anything. I was never asked to provide a check or any further information.
Honestly, I would be better off using Turbo Tax. At least they walk you through the steps and ensure that all of the paperwork is completed and submitted on time. What a disappointing experience. read more