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    Services - Smith & Hines

    Passport & visa services

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    1 year ago

    They helped me with my immigration and everything was perfect. I recommend them! Come to 69th Street!

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    Gillian S.

    Thank you Amoy! We look forward to seeing you again.

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    AAA - Ardmore

    AAA - Ardmore

    (42 reviews)

    Friendly staff. Staff helping another customer but greeted…read moreme and asked how she could help. The store is clean esp the rug which tends to look dirty in most establishments. There are about 8 people working and 11 customers. It's quiet and them process is moving quickly. I'm here for a duplicate license so u can at least have a paper document. A nice staff member announced the order of service to be provided which is quite thoughtful. She also apologized who again is very considerate. I appreciate the team here and I'm thankful I came to this location for my license duplicate.

    Talked to a receptionist on the phone the day before to come in to get fingerprints done. I asked…read moreif she could squeeze me in for an appointment for tomorrow at 2:00pm because it was urgent. She said I can have an appointment for tomorrow at 2:00pm; I came in at 2:00pm, and apparently, I was a "walk-in" on their chart(s) and had to wait an hour and fifteen minutes to get checked. I thought I had an appointment already set up, evidentially not. Apparently, you're the last resort when you come in as a "walk-in". They have a whole list of ten to fifteen people scheduled first before you, then the "walk-ins" come in after once the appointments are done. I understand where they are coming from, but it would have been nice to have been told that on the phone from the get-go, otherwise I would have just sent up an appointment. Luckily, the two people ahead of me never showed up to their "appointment" so I was lucky. I could have only imagined how long I would have waited if they did not show up... It's a shame, because I really liked their receptionist, but I think she needs more training... only saving grace for me not making it a one-star review was the gentleman who did the Fingerprints... He was thoughtful, kind, understanding, and to the point. My boss yelled at me today, and I almost got fired for an employee's negligence. I was supposed to come back to work at a reasonable time, and I did not end up going back to my job until 4:15, that is 45 minutes until I am supposed to clock out on my job. I mind as well never even have showed back up to work and called it a day. My boss was not pleased. I am NEVER doing that again and risking my job for an employee's ineptitude. I will come here again, sure, but I will make sure I come the first hour when they open or set up an "Appointment" first.

    Smith & Hines - passportvisaservices - Updated September 2026

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