I must start by saying that in my many years of banking at PNC, I've always been generally satisfied with their service and policies. But today, I was given such horrible customer service for the SECOND time by the same customer service woman, that I felt compelled to comment. I totally understand that banks have policies and very specific rules, but when a long-time customer comes to your bank looking for assistance in caring for their elderly home-bound parent, it would be terribly nice if the person waiting on you was able to show a smile once in a while, or perhaps one tiny bit of empathy, or better yet, not behave as if you were just bothering them when they could be doing something else clearly more fulfilling to them than their job apparently is. So Collingswood PNC, I would recommend you reconsider the people you have sitting at your customer service desk, and this one woman in particular, because never before has a bank representative made me feel so IMMEDIATELY like I wanted to withdraw all my money and put it in any other bank in the world. I hope she gets to suffer such equally unimpressive customer service at someone else's hands one day when SHE is trying to care for her elderly father. read more