This Chase Branch went out of its way to provide outstanding customer service to me yesterday and I…read moream deeply appreciative.

I have been banking here for years and have found these folks to be the nicest, most "real" bankers…read moreI have ever encountered... and totally no problem. They've helped me when I needed help that was a tall ask and just today were completely engaged when I thought I spotted a bank error. Catherine took my number and assured me they'd get to the bottom of it, and sure enough 20 minutes later she called and took ownership for the banks error and fixed without any more effort on my part. Good people.

I stopped by this Citizens at the suggestion of another customer after receiving a fraud alert last…read morenight. The wait time for Citizens' phone support has been over 60 minutes all day. So I figured I'd try my luck here as I'd heard they do card replacements on site. I arrived at about 4:30pm on a Wednesday, assuming they were likely open until 5. I discovered pretty quickly that they actually closed at 4. Well, I felt pretty silly. Was it a big deal that they were closed? No. Was I frustrated that they were closed? Yeah, after all, I'd have certainly taken care of this over the phone if I'd been able to get through. Was I kicking myself for not checking their hours? Of course. So I'm walking back to my car, silently fuming, as a young woman with a Citizens name tag on walks past me toward the building. "We're closed!" she exclaimed gleefully. "Yes, apparently." I said back to her. "Going home to our families." she said back, with a needlessly condescending and self-satisfied tone, to which I simply replied "Enjoy." Like, was any of that necessary? I was already walking back to my car, having found out they were closed. Like, it costs absolutely nothing to just not be a jerk, and yet this woman felt the need to do so. As a person who works in customer service, I get it, at the end of the day, I wanna go home too. But purposefully seeking out an excuse to be rude is just something else. Y'all really need to re-evaluate your work culture if this is the kind of mean-spiritedness it's producing.

Clean and big. Nice working and seating areas. They sell a variety of drinks and snack which was…read morenice. The staff greet you upon walking in giving the ambiance and nice experience. Makes you feel welcomed.

Stopped by again during the middle of the morning over the weekend. I've been a regular customer…read morehere over the past few years, and usually stop in for long sessions of working. Staff: super friendly. There's a bunch of banking staff standing around that tend to be the more friendly folks, welcoming you in when you walk in. But the folks behind the counter are also helpful too! Food: definitely with hiked up prices even for Rittenhouse. Having a Capital One card brings a 50% discount, which brings it to slightly below average prices, but if you're not a customer, don't expect quality that makes what you're paying. Still decent though! They've got a nice selection of seasonal drinks, serve Verve, and also have fun Capital One branded giveaways every once in a while. There's tons of seating, BUT it tends to all get taken up quite quickly. Sometimes there's some unhoused around the building, including in the bathrooms despite needing a code to get in, but it's not too much of a detraction of it being a good working and gathering space.

Thank you, Quinton Pierce!…read more I had a great experience with Quinton who assisted me today. I walked in the bank frustrated because the 1800 number on back of my card had me waiting for 45 min. and still did not answer my call.( I know who the hell would wait that long.) Even when I called the bank on 2201 Broad Street, no one even suggested to come in for help. They said to call the number on the back of the card. When I sat down with Quinton, without hesitation he listened to me vent and helped me right away. He solved my problem and was very patient, kind, and knowledgeable. If you are a TD Bank customer and need assistance ask for him. TD Bank you should give him a bonus or a raise.

Tdbank customer service assistance shouldn't really be called "customer service" because seldom do…read morethey provide assistance to the customer..my beef is with their 800 service...recently they kicked back a payment because I underestimate my balance by one dollar and the bank felt the need to stop the payment ..frustrated by their decision because I have been a customer since Commerce Bank days, grandfather customer....

Bank of America Philadelphia Chestnut/10th St. I am jaded…read moreenough to admit that when I have a great experience at a bank, I don't expect it to happen a second time. But at BofA on Chestnut and 10th Sts. I returned today for help on an app setting I could not figure out. This time Scott helped me: professional, kind, knowledgeable and patient enough to go thru several screens with me until we found the alert I needed to change. It is wonderful to *not* feel talked down to and to know I can return without feeling self-conscious. That said, this transition from another bank has been amazingly easy because of the well-designed app. I've had it for 3+ weeks and been able to do everything myself with regard to transfer of funds, bill-pay, automatic debits, etc. Whew, great relief and thx to BofA!

I just moved to the area from Nevada and finally bit the bullet to pop in and update my address and…read moreget myself set up for a direct deposit at my new job. Staff here were so kind and nice and friendly and efficient and did everything I needed (plus more that I should have done but hadn't) within a few minutes. Who said city people weren't nice?

It's a great credit union provided you NEVER, EVER, need to call their customer service center fora…read more question. Their customer experience on line, via the call center, or via email is HORRENDOUS. You often have to wait 1-3 hours to ask a simple question. Often the call center disconnects you after you have been on hold for 45 minutes or longer. It's been this way for the last 4-5 years and they have made no improvements. I don't recommend them to anyone who might need to interact with customer service. Probably the worst company i have ever dealt with in that regard.

The customer service this financial center provided today was HORRIBLE!!!!…read more I must say "I am not a member of TruMark". However, TruMark is a shared bank with the bank that I do have an account with ... So it allows me to go here as well as a couple other financial centers for banking services. So if I was able to get to my bank/ I did not need to make a withdrawal. I would have never came here. (And I really wish I didn't) So I walk in through the secured doors. Feel out the withdrawal slip and get in line. The line is pretty long because I'm guessing maybe because the 1st is New Years and the branch will be closed. Also this bank has a lot of bilingual bank tellers here. Which is a plus, because it seemed like 95 % of the people that came in were Hispanic. But the part is some of the customers only knew Spanish and did not understand when the bank teller said "next"... And the tellers could tell the customer did not understand English. Yet still did not call or signal the customer. They just waited for another customer that was able to speak Spanish told the customer..... So the line is moving slow. So finally I get to the bank teller. She's saying "next" but I can't see her because she'll sitting at the end with her chair low..(ridiculous) When I get down to where she is her and the teller beside her have no customer. So instead of her saying "I said next".. It's like she wanted me to read her brain lmaoo. She puts my acct# in and says "it's not working the acct# number could be wrong or maybe your bank system is down and it won't let me pull it up" ... So being as though this is my first time coming to this branch or even using one of my financial centers shared banks. I go to hand her the card I received when I opened my account with my acct# number on it. So she can double check the numbersAnd she just blurts out without even looking at the card. "I already tried three times it won't let me, you need to call customer service" I'm at lost for words, after waiting in that line.... No type of customer service, just classless. So I step out of line, after picking up my withdrawal slip. I drop my darn phone I'm so annoyed at her unprofessionalism. And I hear her say "if you like you can go in the conference room"... I was a bank teller at Wachovia for almost 4 years. And when I tell you we strived for excellent customer service!! We looked to make the customers transaction was easy as possible. So not only did I have to wait 15 mins on hold with customer service for my bank. Just to find out if the bank teller would have just looked at the card I tried to show her. I could have avoided wasting 20 mins out of my day. Just because she wanted to make it harder for me... So I get back in line and now almost all the teller are out talking behind the counter but yet no one is calling me. Than one young girl does. And she acts like she has a attitude lmaoo. (I truly will never understand people) she puts my money on the counter and not in my hand.... Update ::: I spoke with the branch manager and she was very apologetic about my bad experience that day. And I really respect and appreciate it!! When someone reaches out to you after having a bad experience. It shows that they do in fact value their customers. Which she didn't have to do. So thank you!!

I sit at a desk from 9:00am to 5:30pm every day and the most anticipated gift of my week is when…read moreour courier calls out. It means that it's time to truly spread my wings, because my boss sends me out to the bank with our deposits. Not only do I get to see the sunlight and put an UberX ride on our company card, but I also get to take the trip to TD Bank. I love chatting with the friendly tellers, especially Josh and the security guard. Their lollipops are always plentiful, and sometimes I even pocket one as a little treat for later. Ever since they added a FREE COFFEE STATION (!!!!), my life finally has meaning. Sometimes when I mess up the math on the bank deposit (which is why my boss doesn't usually trust me) the teller doesn't even say anything and just fixes it for me without making me feel bad. I love that! I suck at math and TD Bank is a judgement-free zone. If I had any actual money or use for a bank account, I'd definitely open one here. Maybe someday! For now, I'll just enjoy those sweet, treasured work errands.

This place has really stepped up since my previous HORRIFIC experience with an ex TD bank employee…read more Thankfully, that employee is no longer there (what a surprise), and the current staff made sure to Make me feel appreciated today. I went in to pick up my checks that were suppose to be ready. They weren't because they previous employee didn't order them Like she told me she would have (another surprise). But Samuel was so sweet, he ordered them for me and waived the cost because h wanted to know that my business was valued. I also met the manager who was very helpful and professional. I'm so happy to know my money is in good hands. For a minute there I was really concerned, but after meeting Samuel today I feel totally confident with their service. Thank you!

This branch is located in the Philadelphian, so it is easy to drive past it if you are looking for…read moreit on Pennsylvania Ave. At their second entrance there is a Wells Fargo sign, which is visible from Fairmount Ave between 25th and 24th Street. I went into their branch because my school needed a bank statement proving I was a Philadelphia resident; however, most banks have gone paperless. Their Personal Banker, Vendetta, went above and beyond to prove to my school that I was a Philadelphia resident. Their employees are always friendly and very helpful. I have had an account with Wells Fargo for over 20 years, through all of their name changes. I would give them 5 stars; however, I think they need to have more locations, not just in Philly, but in the North East.

Well the woman who is on our account, in the wealth management/philanthropic division, hasn't a…read moreclue what she is doing. She trained herself during covid and just follows the previous paperwork the other nitwits completed. She cannot think for herself. We have made numerous complaints against her and yet she is still on our account. To say these people are inept is to say the very least.

Very convenient and accessible, always clean extra security like I've never seen at any other bank…read more Shared banking with most credit unions Friendly customer service

Been there for 20 yrs. They were great but they must be under new management. They are terrible no…read morecommunication with your accounts and unlimited daily fees for overdraft on your account. If something goes wrong unlimited fees in the thousands And you getnothing from them and then they close your without any acknowledgment or anything. they called. They they back. Nothing and then they close your account. Mean people!

cleaned out my spare change container at free coin machine located at PFCU branch on 10th/Synder…read more Have to have a PFCU account, which is fine...and value of coins are credited to your account....which is also fine. I had pre counted one of my coin deposits and the machine count was absolutely perfect down to every single penny. Saved me so much time and did not have to roll up years worth of loose change. Thank you . A great benefit .

Well maybe it was just a bad day…read more The front desk lady gave I don't want to be here energy and kids screaming and running around in the rooms that was off limits to customers. The clerk that I spoke with provided information but was not overall effective. I had to follow up with customer service over the phone after my visit. PFCU in my opinion just has too many restrictions and unnecassary policies regarding banking here. Closing an account seems to be the most difficult thing ever. They make things harder then what it has to be!